This negative review is not to criticize the $10k markup they tried to charge me on a $24k car ($34k just for MSRP - not including taxes and additional dealer fees), but it is a criticism of their disorganization.
I went to the dealership on a Sunday afternoon after making an appointment, the day prior. When I walk in, no one was there to work the front. Instead there’s a man who looked like Juvenile from Cash Money Millionaires, dressed in ripped jeans and cheap/tacky polo shirt, wreaking of ax body spray, who mean mugged me for 5 minutes straight… Didn’t say a word to me. I figured he was just another customer but days later I learned he was a salesman. After about 10 minutes of waiting I was politely greeted by another salesman, Mfon Durant, but only after i asked him who was working the front. I showed him the exact vehicle I wanted that was advertised at a discounted price of $22k. Unfortunately the vehicle I want wasn’t there that day and supposedly at their warehouse, which meant I had to come another day. Instead of leaving with a car that day, I put a down payment to take it off the market and submitted my credit application. We never discussed price, financials, etc. He made it clear that I would discuss that with only the Finance Manager and he had no negation power. So far, I was fine with the process. He later said he would call me when the vehicle arrive at the dealership and I’d be able to leave with the car that day.
He eventually calls me on Tuesday at 5pm and ask me if I can come to the dealership that night to pick up the car. He claimed that they’re doing me a favor and they’re keeping the car on the street because there wasn’t any room in the dealership to hold the car. I was at work and explained to him that I couldn’t randomly leave. Additionally it would take me 2 hours to get there from my job. So he instead asked me to come on that Thursday, to arrive by 7pm and there would be no issues. He expressed that he would make the proper arrangements to insure the deal could get done that day. After shifting my entire work shift to accommodate the dealership’s appointment, Thursday comes and I arrive at 6:30pm - 30 minutes earlier than my appointment. When I get there, Mfon explains that he spoke to the Finance Manager to stay late for overtime to work the deal. However, her husband “suddenly became ill and she had to leave abruptly without explanation.” Life happens, I get it. But then he goes on to say he worked with the Dealership Manager to have my car placed in the dealership even though they’re over capacity. By his account, they were doing me a favor by getting it off the street and the car needed to be moved immediately. He shows me the car, which was all the way in the back of the dealership (getting fishy - exhibit # 1). How were they intending to get the car to me in a timely manner when it was behind several other cars that would need to be moved? Not my problem, I guess - if they truly intended to sell me the car that night they would have figured it out, being short staffed and all, a few hours before closing. It’s getting fishy exhibit # 2 - he then introduces me to the Dealership Manager who practically throws Mfon under the bus. The first words out of his mouth was, “why did you come so late?” - to which the salesman interjects and says “it’s so sad that the Finance Manager had to leave because of a family emergency.” I read that as “oh, you weren’t even expecting me.” This also told me that they were either running game to postpone the sale of this car and gather other potential buyers (which Mfon mentioned several times) or you were completely unprepared even though you begged me to come in to get the car as soon as possible, even after I made it clear it would be a hardship on me to come on a weekday. So he reschedules the next appointment for that Sunday (a week from when I started). Getting fishy exhibit # 3 came in when I asked him if he could run through the financials so my time wasn’t completely wasted, but he automatically said no. I asked him what the Gross Capital Cost would be and he pretended to be completely clueless as to what that meant. He literally said, “gross capital cost? (Scratches head) Huh?”. So a salesman at a dealership doesn’t know what Gross Capital Cost means? - Okay.
Sunday comes and the process takes hours before I could review the financials. Some of it was at no fault of the dealer - getting insurance took longer than anticipated. However, when trying to process the insurance, we learned an inspection was done for the wrong car at the dealership. They were only made aware of it after I pointed it out while I was trying to insure the vehicle. The insurance rep kept referencing the wrong car. Once they realized their mistake, they took the right car (my car) to be inspected, which took some time. After hours of working to get the insurance right, I finally got to see numbers. They show me the monthly quote which was 3 times more than what I quoted on my own - I was so confused. I asked to see the final numbers, but they told me I had to make a monthly payment choice first, but I refused. So he eventually brought me over to the Dealership Manager who was way more transparent. He straight up told me the Cap Cost would be $34k. I told him the internet price was $22k (original msrp of $24k), and he said that would be impossible that it was advertised so low. I immediately pulled it up on my phone and showed him his own advertised price, to which he replied by saying that it could not be honored. So I asked for my deposit to be refunded and left. While Mfon was processing my refund, he clearly had an attitude as he was explaining that I won’t be able to find any car for MSRP. As I write this post, I’m now the proud owner of a car that I found for slightly lower than MSRP at another dealership. Thanks Mfon Durant!