Plaza Hyundai

This dealership just won a prize for the worst customer service experience ever. This review is for a particular dealership and NOT of a Hyundai as a car Summary: Terrible experience. service experience ever. This review is for a particular dealership and NOT of a Hyundai as a car Summary: Terrible experience. Very rude sale person, who for some reason did not want me to buy a car there. Detailed explanation: I had an appointment, for a test drive, and to talk over the opportunity of purchasing a car. Appointment which I honored coming a few minutes before. The young lady at the front desk had me signed in and told me to walk around while a sales manager will talk talk to me. So I did. Some sales person or a sales manager, seeing me looking at the car, opening doors, told me to come over and sit and talk to him. He seemed a little moody and rude, but I thought since it had nothing to do with me, since I just got there, and it will pass as a conversation would progress. Well, it did not. For starters, he did not introduce himself, so I did not tell him my name either. (I am a customer who came to bring him my money !!! ) From the get go, he told that a ($29000) dollar car would cost me $550-600 to lease and when I mentioned that is there is a car "little" cheaper in other places, he told me that I "can go and grab that deal in that other place" because I will "not get anything better here, and they do not give test drive if I am not happy with the price". !! I quote his exact words removing the names of the dealerships I mentioned. He was very rude, and the price he told me was obviously not the price of a car, but a purposeful move to make me get up and leave.. Our conversation lasted less than 1 minute, just about the time for him to say what he said and for me to say "OK, well, I will look elsewhere" . Something like this should not happen at any conversation, let alone a conversation with the sales person at the car dealership. But, maybe this Plaza Hyundai sells thousands of cars per day, and they just did not feel like making this extra sale. The rudeness is inexcusable !!! There are plenty of dealerships in the neighborhoods, so not to have to go through such experience. More

"Another Misleading Dealership Who Hires Internet Staff to Lie" I submitted a request for vehicle online and Juan calls me, I mentioned that a family member of mine and I both want to purchase two vehic to Lie" I submitted a request for vehicle online and Juan calls me, I mentioned that a family member of mine and I both want to purchase two vehicles together and we mentioned we are Costco members but Juan tells me this dealership doesn't work with Costco but they can honor us the Costco discount since we are buying two vehicles so he decided to scheduled me with Jean (the store manager). I drove 45 minutes and took 3 hours off from work to make this trip only to get there, another sales rep takes me, I mentioned I have an appointment to see Jean (the store manager) about purchasing two vehicles and store manager doesn't come out, only to have his sales rep tell me "No they don't honor discount even through we are buying two vehicles", I requested to speak to Jean, and all he was doing was sitting in his office where his sales rep was just a messenger to deliver that message of a NO. My message is don't tell potential customer MISLEADING information to get us in your door especially when I have to take 3 hours off (45 minutes to get to dealership and another 45 minutes to return to work) from work to come meet with you and only to find that the store manager wouldn't even come out to to explain this me. More

Best car service in my life Suddenly, a compressor on my Palisade has died but the compressors were backordered. I called Hyundai case management and they promptly shipped a comp Suddenly, a compressor on my Palisade has died but the compressors were backordered. I called Hyundai case management and they promptly shipped a compressor to Plaza Hyundai. Both Hyundai case management and Hyundai Plaza service management called me almost every day notifying me about the status of my case. The new compressor has been installed and tested ahead of expected time. I am incredibly grateful to William Bonilla, the Assistant Service Manager of Hyundai Plaza. He was extremely helpful and friendly. Overall, it was my best experience with car service. Alex. Reznitsky. More

Service Went to the service department for a recall and was ready to be aggravated as I have been in the past and I was so surprised at the professionalism th Went to the service department for a recall and was ready to be aggravated as I have been in the past and I was so surprised at the professionalism there today, Starting with the young lady on the phone who made my appointment, the lady who took the info. for my car when brought in, gentlemen outside taking care of everyone to the gentleman who brought my car out and Hugo who I spoke to after receiving my car in perhaps five minutes after I arrived to pick it up. Thank You All for being the best team this place ever had and I will be back and hope that others return as well. Theresa More

less than professionals for the last year i've been bringing my 2006 hyundai sonata V6 to be serviced here. from day 2 i had problems. i leave the car with the dealer, tell for the last year i've been bringing my 2006 hyundai sonata V6 to be serviced here. from day 2 i had problems. i leave the car with the dealer, tell them to throughly check the car for any problems that are not normal. 120 inspection, they claim they fixed the car for the reason i bought the car in for, a check engine light or in a recent case today a ESC ELECTRONIC STABIILTY CONTROL LIGHT. the moment i pay and 15 minutes on the road the check engine and esc lights come back on. i've never been treated so poorly in my life. i purchased an original hyundai part a Steering angular sensor from another hyundai because it was cheaper than what they were charging. hyundai plaza told me the esc light in my car comes on and stays on because of the sensor. they replaced it. with the original part from hyundai and aligned my car and i paid $486.67 and had to wait 2 days to get it back after dropping it off the said time friday morning 7am. hugo the service manager at hyundai called me with 30 minutes left in thier day till closing to tell me the car was ready. i picked it up this morning. paid the cashier $486.67, got my car, 15 minutes into my drive off, the esc light returns. did they fix the problem no. they told me they test drove it aligned it for 30 minutes or more and nothing the day before i picked it up. i called the manager and staff there again but only get unprofessional childess little girls answering the phone covering for the service manager that they are busy. think i'd get a courtesy return call, i haven't. get it right the first time we wont have a problem. this has happened on 3 occasions with them the same service people with sensors and check engine lights issues. they say they completed the job and less the 30 minutes the check engine light is back on. 1000's of dollars spent there in the last year servicing my car. at least between 4 or to 6,000 dollars in repairs and labor that aint worth it. More

Happy again; bought 2nd car with this dealership. Kudos . Super Sales Professional Michael Dakir and his extraordinary Manager Louis greeted me warmly and provided outstanding service. It was a frigid morning Super Sales Professional Michael Dakir and his extraordinary Manager Louis greeted me warmly and provided outstanding service. It was a frigid morning and I was immediately offered a cup of tea. Michael and Louis worked with me and offered me a deal within my budget. Thankfully, I received several deductions and a rebate. I’m very pleased they made it possible for me to purchase my 2020 Hyundai Elantra. Michael was; knowledgeable, kind and patient to coach me to use the wonderful features in the car. Also, Christina wisely and thoroughly guided me to choose the best protection policy. She also kindly and patiently answered all my questions. The completion of the transaction was celebratory! Louis gathered his team and invited me to bang a beautiful bronze bell, Wow, everyone happily cheered me.. It was a signal of a job well done! With big smiles, and a full heart, I felt appreciated and valued. Michael continues to be accessible with grace via his cell phone to provide additional coaching with the features. He assures me I can reach out to him anytime with questions and concerns. Christina too offered me similar support. Overall, my experience was beyond my expectations and I'm grateful I chose this dealership for a 2nd time. Thank you, Michael, Louis and team, for great professionalism, warmth, kindness and support. Wishing you all the best for 2020 More

Lying sales person Call to get a price quote on a Hyundai palisade Limited I’ve been quoted price I like the price and make appointment to come the next day for test dri Call to get a price quote on a Hyundai palisade Limited I’ve been quoted price I like the price and make appointment to come the next day for test drive of course I got there they couldn’t sale me the car in that price i’m trying to negotiate price that $4000 telling me that there is no such a price and the guy that called me that price is a marketing guy And not a sales person’s don’t waste your time go elsewhere The sales parson in the show room was very nice and blame the marketing department I blame the Management who give order to do the marketing department More

STAY AWAY! BUYERS BEWARE! We were greeted by Max (salesman) as we looked around and it started as a pleasant shopping experience. We had a test drive and came back to the offic We were greeted by Max (salesman) as we looked around and it started as a pleasant shopping experience. We had a test drive and came back to the office to begin the price negotiation. Of course, he did the usual car salesman talk to his manager multiple times until we agreed on a price. While this was happening, I glanced at the showroom car that we were purchasing and notice paint chipped on the bumper so he was able to bring the price down further. Now that we had that settled, Max suddenly says that we can't purchase the car because someone already had a down payment for it. So he offered another car same trim/model, the same exterior color but different interior color for the same price. We accepted the replacement hoping that this car was from the lot probably won't have any blemishes. We asked how long it would take to see the car from the lot and when we can do the financing paperwork. Max said about 1-2 hours for the wait so we left to grab lunch. We came back 2 hours later only to find out the car is still on it's way from Staten Island and the financing office is very busy so we were asked to wait for about another hour. It has been at least 5 hours since we first walked in this dealership and waiting for 4 hours to see a car arriving from Staten Island. We asked Max again why it is taking so long and his response was the car is being delivered with other vehicles so it won't arrive until the next day! But he said to reserve car for us, we need to put a deposit for car we haven't even seen. His manager first asked for $1000 security deposit but noticed our reluctance and dropped it to $200. His reason for security deposit is that the car we specifically wanted is being purchased from another dealership so he needed a deposit to prove that there is purchaser for that vehicle. We finally spoke with the finance office and suddenly the car price went up $1000 because they said the $1000 Hyundai cash rebate needs to be added to the price we agreed with the salesman. The rebate needed to be taxed with the car price and the $1000 rebate would show after taxes and fees. By this time, we just cancelled the whole purchase and walked out since they had us waiting so long and changing numbers on us! BUYERS BEWARE! DO YOUR HOMEWORK on the Hyundai offers, check the dealership inventory, check the financing paperwork line per line and MOST IMPORTANTLY FOLLOW YOUR INSTINCTS BY WALKING AWAY FROM PLAZA HYUNDAI!!! One last thing, during our long 4 hour wait for the car, we actually saw the new owner of the showroom car that we test drove and I'm almost sure he never saw the paint chipped on his new car SMFH! More

The worse service center for a Hyundai I made an appoint to service my car oil change rotation of tires I dropped off my car on the scheduled day and time at 1:16 I went to pick up my car a I made an appoint to service my car oil change rotation of tires I dropped off my car on the scheduled day and time at 1:16 I went to pick up my car at 6:30 to find out they did not get to my car at all . They wanted me to go back Are they insane? All you see in there is employees clowning around all over the place . I would not send my worse enemy to go there. I thank God I did not purchase my car there . if there was a rating for minus 100 this place would be winners for that rating More

"Very deceiving" Worst customer service I ever had. They discussed with me a deal over the phone and asked me to meet the sales manager in person due to the employee i Worst customer service I ever had. They discussed with me a deal over the phone and asked me to meet the sales manager in person due to the employee incentives that they were going to offer me and the equity that I had for my lease trade in. Went there to meet the sales manager Jeane instead I met another sales manager Louie and it was a whole different ball game and not even close to what I was offered. I called back to talk to the sales rep Stephanie from one of their call centers and never heard back from them. Would not go back there again due to such poor and deceiving customer service. More