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Plaza INFINITI

Creve Coeur, MO

Overview
Reviews
4.5
178 Reviews
Call Dealership (314) 919-8039
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755 N. New Ballas Rd

Creve Coeur, MO

63141

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Showing 178 reviews

March 20, 2024

Very happy with Plaza addressing the problem with my QX80. Problem found. Part ordered and completed quickly. More

by Cathycoy
Workmanship
Recommend Dealer
Yes
Employees Worked With
Morgan Knox and JR service forman
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Mar 24, 2024 -

Cathycoy responded

Very happy with staff and service for me QX80!! Love my car and the dealership has been wonderful to work with!

March 19, 2024

Lots of motor Infiniti is the best dealership on the planet service is unmatched. They are hyper communicators, but giving you the details that you necessarily need always responsive get back with you i More

by Charles Whimper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Is a six star Advisor, Matt Tannehill
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March 12, 2024

It’s been a month, still waiting for that part that supposed to take 4 days to get! More

by Jtatarek
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Jones
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Mar 14, 2024 -

Plaza INFINITI responded

Greetings and thank you for your feedback. If you have a moment, please give us a call at (314) 299-5226 and request to speak with AJ Calandro. We are happy to look into the part and provide any updates. Thank you and we look forward to hearing from you.

March 11, 2024

Great customer service! Video of service inspection was very helpful in understanding my vehicle's service needs. More

by dchrisj98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
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March 09, 2024

Very responsive to my needs and requests, appointments are available quickly and my vehicle is returned in a timely and clean condition. More

by dellis4127
Recommend Dealer
Yes
Employees Worked With
Morgan
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March 04, 2024

I waited over 3 hours for work to be completed on my vehicle. Unacceptable! Will not do this again Customer service was excellent. More

by Angie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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Mar 09, 2024 -

Plaza INFINITI responded

Thank you for your business and feedback, Angie. We're sorry that you experienced a longer than expected wait time for service but glad that it was excellent. We value your time and hope to have the opportunity to serve you better and much faster in the future. In the meantime, if you would like to discuss your experience, feel free to reach us at (314) 299-5226 and request to speak with AJ Calandro, our Service Director. Thank you.

February 15, 2024

The service manager really helped out with my warranty claim and his team were very pleasant. More

by dscott3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
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February 15, 2024

Barney is absolutely great and we will work with him again and again in the future. More

by Mikestengel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Barnstead
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February 14, 2024

Great service good dealership to work with for your service of your infinity thank you guys More

by Jmontgomery9904
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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February 14, 2024

Morgan in the service department was very helpful and accommodating. She went above and beyond with getting me a loaner and also verified what my extended warranty would cover. Can't say enough great thi More

by cheryl.luebbers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan
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