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Plaza INFINITI
Creve Coeur, MO
176 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 176 reviews
February 06, 2024
Took over 2 hours for Oil Change and Brake Fluid. I had an appointment scheduled. What the point of the appointment if they wont get to my car at the scheduled time. Also got my car back smelling lik I had an appointment scheduled. What the point of the appointment if they wont get to my car at the scheduled time. Also got my car back smelling like weed. Thought it was something and didn’t think much of it. Tried airing the car out and nothing. After further inspection I would a blunt with the lip piece under my seat. My guess is the guy who was in my car had it in his pocket and it fell out. Considering my car sits low and the seat is low it is possible. I have a picture of the smoked blunt in my phone. I’m just more pissed about waiting that long for an oil change. The service advisor Matthew was great. No problems with him. Poor guy was the only one working there that day. More
by Aldin
Employees Worked With
Worked with Matthew service advisor.
January 27, 2024
Plaza does a great job of letting you know what needs to be done to your vehicle for it to last the longest it can. They seem honest so far which is appreciated with a dealer. The waiting room area is nice be done to your vehicle for it to last the longest it can. They seem honest so far which is appreciated with a dealer. The waiting room area is nice with snacks, beverages, internet and TV available.The customer representative in service was kind and helpful. More
by Luvs2travel88
Employees Worked With
Matt in service
January 23, 2024
Morgan and other representatives are very helpful and kind. They take the time to assist you and provide ultimate service and assistance at all times. No hassles at all. I recommend Plaza Infiniti for kind. They take the time to assist you and provide ultimate service and assistance at all times. No hassles at all. I recommend Plaza Infiniti for any services you may need to have done to your vehicle. They strive to offer you best pricing possible at all times and are always courteous. More
by dlkcoil01
Employees Worked With
Morgan in The Service Department
January 21, 2024
Matt took care of my service needs this time. He was very nice and personable. The service department presented me with a picture of what was needed. I was impressed with this presentation which He was very nice and personable. The service department presented me with a picture of what was needed. I was impressed with this presentation which I could actually see the problem. Thanks to all!! More
by Denise Kroll
Employees Worked With
Matt Tannehill
January 17, 2024
I called at 7:30am and got an Appointment same day. Loved the automated service update with pictures of what is wrong right to your phone. Everyone was kind and understanding of my situation. Loved the automated service update with pictures of what is wrong right to your phone. Everyone was kind and understanding of my situation. More
by klholtzman
Employees Worked With
Rick
January 08, 2024
We had a great experience purchasing our vehicle at Plaza. Our salesman, Gage, was very helpful and not pushy. He wanted to make sure we got the vehicle we wanted. Everyone we interacted with at the de Plaza. Our salesman, Gage, was very helpful and not pushy. He wanted to make sure we got the vehicle we wanted. Everyone we interacted with at the dealership was very nice More
by b_rowe18
Employees Worked With
Gage, John
January 07, 2024
When I called for my appointment, I was told all was needed for 25k maintenance was oil change. Somehow, Rick always pushes his customers to a lot more. $600 for 1.5 year car maintenance feels a lot. Th needed for 25k maintenance was oil change. Somehow, Rick always pushes his customers to a lot more. $600 for 1.5 year car maintenance feels a lot. There is no good explanation why… More
by ssuprun
Employees Worked With
Rick
