Plaza Lincoln | Page 136

Awesome people and service,This is the 5th Lincoln, I Awesome people and service, This is the 5th Lincoln, I have purchased from Plaza Lincoln 😊 We live 80 miles away but, really like dealing with Pl Awesome people and service, This is the 5th Lincoln, I have purchased from Plaza Lincoln 😊 We live 80 miles away but, really like dealing with Plaza. The new staff, is awesome. More

Great with one flaw Re-lease a 2020. "Forgiveness" for my last payment was never posted. Lincoln Financial has been dunning me for that payment. Spoke with "Miranda" t Re-lease a 2020. "Forgiveness" for my last payment was never posted. Lincoln Financial has been dunning me for that payment. Spoke with "Miranda" ther, who promised a call-back. That has yet to happen More

We have been very happy with the dealership both the sale people and the service people and thank Rob and his staff for service they provide. people and the service people and thank Rob and his staff for service they provide. More

Have been a customer for the past 17yrs. Have always found them to be caring, knowledgeable, and friendly . I will be returning in October to lease a new Lincoln. found them to be caring, knowledgeable, and friendly . I will be returning in October to lease a new Lincoln. More

Excellent! I came in for my scheduled routine maintenance and an electronics issue. The service manager was courteous and knowledgable. The service was performed I came in for my scheduled routine maintenance and an electronics issue. The service manager was courteous and knowledgable. The service was performed quickly and correctly. I couldn't be happier with my experience at Plaza Lincoln! More

This was my first visit to the Service Dept. (I had just bought my car from them four months ago). The process was great: easy to make my appt.; no line to wait in when I arrived; waiting room had good WiFi bought my car from them four months ago). The process was great: easy to make my appt.; no line to wait in when I arrived; waiting room had good WiFi, & drinks; Out in an hour with a newly washed car. More

Very pleased with your service. Response was very timely and I was kept informed all the way thru the process. Keep up the good work. and I was kept informed all the way thru the process. Keep up the good work. More

Russ Bennett (Assistant Manager) argued with me when I told him they put the wrong connector (pigtail) on for my trailer hitch. He even told me that all he promised me was a trailer hitch. I told when I told him they put the wrong connector (pigtail) on for my trailer hitch. He even told me that all he promised me was a trailer hitch. I told him I bought the 2.3 Consair because I wanted to be able to toe a heavier trailer. I told the sales people when I purchased the vehicle. He keep arguing with me instead saying something like "lets see what we can do" This was not the first time I had a problem with Plaza Lincoln and I have only owned the vehicle for a little over a month. After they installed the receiver for the hitch, they didn't have the connector as it was a new model and told me it would take approx. one month to get them in. A waited and waited but no one called. Not even to let me know it wasn't in yet. I had to call them (Mitchel Smith) the person who sold me the car 3 times just to have him call me back. The only one who seems to care was another sales person (Jay Bitzer) who did an exceptional job trying to correct the situation and he didn't even sell me the car. My recommendation would be if you want excellent care at this dealership, get a hold of the salesman Jay Bitzer. He seemed to care about the situation more than all of the rest there. I admit, I used some foul language (S....) and Russ Bennett told me he would throw me out if I used it again. Then when he was talking to a David Stone (General Sales Manager) he used the same word. He didn't like it when I asked him why it was OK for him to use that word but not me. I don't understand why Russ Bennett wasn't more caring about a problem they created. I did apologize to Russ Bennett before I left but he never apologized to me. Really left a bad taste in my mouth about his attitude. I only got really upset when they told me they weren't going to do anything about it because they didn't seem to know what I was even talking about. You would think that if your selling cars you would certainly know about the correct connector (pigtail) for a trailer hitch (receiver). Everyone who has ever hauled a trailer knows the difference between a 4 pin connector and a 7 pin connector. Especially when you are the Assistant Manager at the dealership. Maybe they should train their Managers better about Cars that they sell instead of just trying to '"JUST SELL A VEHICLE". More

Everyone is very nice and I am so glad that you are able to do this for me. I will have you do my next service. to do this for me. I will have you do my next service. More

Very good sales men.i enjoy the Lincoln avataor very much,one of the nicest car I ever own I would recommend this car dealership to any one much,one of the nicest car I ever own I would recommend this car dealership to any one More