Plaza Lincoln

Was very disappointed with service and text service. I have warranty insurance and the service person was using the insurance and then charging me 345.00. Not very nice double dipping. I have warranty insurance and the service person was using the insurance and then charging me 345.00. Not very nice double dipping. More

They have always friendly, very helpful and I’ have alway satisfied with the results and the car wash. satisfied with the results and the car wash. More

Cost of an oil change and tire rotation seems excessive at $109. I received no feedback on my other two issues; hatchback sporadically fails to open and status of a recall. Btw, the hatchback still occasio at $109. I received no feedback on my other two issues; hatchback sporadically fails to open and status of a recall. Btw, the hatchback still occasionally fails to open. Furthermore, I wasn’t told I would not be getting a loaner until they picked up my car for service. In addition, I scheduled the service using my Lincoln way app only to learn from the service department the day before the scheduled service when I called them to let them know what service I needed that their connection to the my Lincoln way app was disabled and they had no knowledge of my service appointment I had scheduled nearly a month before. More

The problem is not fixed after being told three times they had resolved the electrical problem. I appreciate that these things happen but after having the problem still exist when I simply get in the car they had resolved the electrical problem. I appreciate that these things happen but after having the problem still exist when I simply get in the car at the dealership or after driving less than a mile away from dealership is ridiculous. I have no faith in this dealership to solve my problem. The only reason I did not rate the service as poor is because I do believe short staffing has impacted their work. More

Was in Leesburg caring for my mom. Needed to drive back to WI and was concerned about an odd sound my Lincoln MKC was making. Terrified since I’m broke. Mark Valentin was AWESOME. Got Needed to drive back to WI and was concerned about an odd sound my Lincoln MKC was making. Terrified since I’m broke. Mark Valentin was AWESOME. Got me in right away, checked it out, and gave me an all clear. My kayak rack was getting air and creating a whir sound. Thankful to Mark…he was so busy but gave me his up divided attention. Thank you! More

Plaza employees are always very friendly, and my service visit was handled in a timely manner. visit was handled in a timely manner. More

The service department has gone way down hill since Bobby Adams left. I dropped my car off last week at 12:30 for a 1:00 oil change. Long story short, I didn’t get my car until after 4:00! This is inexcus Adams left. I dropped my car off last week at 12:30 for a 1:00 oil change. Long story short, I didn’t get my car until after 4:00! This is inexcusable and it was extremely frustrating as I lost my entire afternoon of work due to waiting on a simple oil change. When confronting Rob about the unbelievably long wait considering I had a 1:00 appt, his response was “well we have to service the customers who are waiting in the lobby first”. Well I’m a customer who has bought 2 vehicles here and had all the service work done on both vehicles at this dealership…this is not how loyal customers should be treated. No apology was given, no attempt to make things right and not even a discount given after having my vehicle for nearly 4 hours for an oil change. This may be my last service at the dealership as I don’t have time to wait nor do I appreciate the lack of attention to customer service. Very disappointing. More

As always, Plaza Lincoln did a superb job on the latest service for our Nautilus. We used the valet service and driver arrived right on time with our “loaner” vehicle, as well as upon returning ours. Servi service for our Nautilus. We used the valet service and driver arrived right on time with our “loaner” vehicle, as well as upon returning ours. Service was performed flawlesly, complimentary car wash, all wihout us even having to leave our home. Special thanks to our service manager, Rob, who was very knowledgable and courteous. Plaza Lincoln is the best, we highly recommend it! More

I was very impressed with the people at the dealership I interacted with. Gage was the first one I encountered and he was very professional and answered all our questions. We then decided to buy our car a interacted with. Gage was the first one I encountered and he was very professional and answered all our questions. We then decided to buy our car at Plaza Lincoln. More

Mark Hyland and his team did an excellent job for a competitive price in a reasonable amyotrophic time. competitive price in a reasonable amyotrophic time. More