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Plaza Motor Company
Creve Coeur, MO
149 Reviews
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149 Reviews of Plaza Motor Company
April 23, 2012
My experience at Plaza was smooth, friendly. I did not feel overwhelmed, or frustrated at all during the process. Everything was clearly explained to me. feel overwhelmed, or frustrated at all during the process. Everything was clearly explained to me. More
by bzigrang
Employees Worked With
Shane Sparkman
Helpful August 20, 2011
Best Salesman ever!! Tracy was very patient. He asked great questions so that he could assess my personality and needs - and led me to purchasing the right car! great questions so that he could assess my personality and needs - and led me to purchasing the right car! More
by smacejak
Employees Worked With
Tracy Cox
November 08, 2010
Well done Plaza Motors and Bob Alterpeter. My mother needed a new car and we did some online research. A friend suggested I go talk to Bob. What a great guy and what a great deal. We drove away in a use needed a new car and we did some online research. A friend suggested I go talk to Bob. What a great guy and what a great deal. We drove away in a used C280 under budget. Yes, we worked the deal and the process was not confrontational. A dealership is only as good as it's people, well done! More
by Sharon.hopmann
Employees Worked With
Bob Alterpeter
August 12, 2010
My experience with Plaza Mercedes was awful. I was sold a car, a Mercedes Benz E55, that was flawed when I purchased it, there was no dealer support, and it ended up that I was yelled at so close to my fac a car, a Mercedes Benz E55, that was flawed when I purchased it, there was no dealer support, and it ended up that I was yelled at so close to my face the spit of Mercedes Manager, Robert M. Victor, was hitting my face. There is no reason anyone should recieve this kind of service from a Kia dealer, much less a Mercedes Benz dealer. I purchased this car pre-owned, I understand there can be flaws with pre-owned cars, however, it is how the dealer chooses to take care of them, there was no offer of compromise, there was no courtesy, just yelling and screaming and being told I was in the wrong. I will never purchase another car from Plaza Motors, I will never recommend Plaza Motors, and I will actively pioneer against them for the sake of other people. Since Plaza Motors was purchased by Asbury Group, they have lost many sales persons who had worked for Plaza for well over a decade, this is in addition to the countless service personnel who have left the dealer due to the poor treatment they've recieved from management. I now take my Mercedes products to Mercedes Benz of Progress Point, they are a wonderful group of people, I had an accident, they were fighting with me and for me every step of the way, they have never once yelled at me, told me I was wrong, or spit on my face. Progress Point now employs at least two employees that previously worked for Plaza Motors. The bottom line is, if you want to be treated with respect, dignity, and decency, DO NOT GO TO PLAZA MOTORS! More
by epic6500sr
Employees Worked With
Ron Fruadenfelder, Robert M. Victor
July 15, 2010
My husband and I went to Plaza Motors and explained to our salesman that we were looking for a replacement for my car. I had previously decided I wanted to test drive four cars. The salesman efficiently our salesman that we were looking for a replacement for my car. I had previously decided I wanted to test drive four cars. The salesman efficiently set us up with test drives for all of the vehicles I was interested in. He also counseled us quite well on those cars. As my husband and I test drove each vehicle, I would drive first, then he would drive. I left that day very satisfied with my experience at Plaza Motors and was near ready to make a decision. However, the thank you note came today. The envelope was addressed to my spouse and only my spouse. The letter header and salutation were addressed to my spouse and only my spouse. In the body of the letter there was no mention of me and no referral to me. *I* am the one purchasing the new vehicle. The vehicle will be purchased with *my* money. This is the reason my rating is not a "5." It was clear who the customer was. This indicates just how well they are listening to customers. I really thought the experience with a luxury dealer like Plaza would be of higher caliber and show more equal treatment of women. It's quite clear now that it isn't. More
by stephaniethum
Employees Worked With
Varujan Angheluta
May 27, 2010
Excellent experience with a very easy sales process. Knew which car I wanted and just had to pick color and test drive. Mark pointed out the differences in options for vehicles reviewed and we closed the de which car I wanted and just had to pick color and test drive. Mark pointed out the differences in options for vehicles reviewed and we closed the deal with minimal haggling. Great guys to work with and very accommodating. More
by dhart94
Employees Worked With
Mark Reither, Tug Magraw, Harl White
May 27, 2010
AN EXTREMELY NICE EXPERIENCE FROM BEGINNING TO DELIVERY. MIKE BAYER WAS OUR INITIAL CONTACT IN SALES. HARL WHITE AND BOB VICTOR WERE MANAGEMENT. TOM SCHELLHASE WAS FROM THE LEASING DEPT. COURTESY AND KINDNE MIKE BAYER WAS OUR INITIAL CONTACT IN SALES. HARL WHITE AND BOB VICTOR WERE MANAGEMENT. TOM SCHELLHASE WAS FROM THE LEASING DEPT. COURTESY AND KINDNESS SAYS IT ALL. THIS IS OUR 4TH PURCHASE FROM PLAZA MOTORS. IT WAS MY PLEASURE TO LEAVE THIS NOTE. M. SHERMAN More
by AUDREYJOYCE
Employees Worked With
MIKE BAYER SALES,TOM SCHAELLHASE LEASING, HARL WHITE & BOB VICTOR MANAGEMENT
April 02, 2010
Chris put me at the top of his list and was extremely responsive and available to me as I tried to make a decision. He made sure my questions were answered completely and he really cared about me being responsive and available to me as I tried to make a decision. He made sure my questions were answered completely and he really cared about me being happy with my purchase. Great experience and wonderful guy to deal with! My husband has been very happy with all the cars he has bought from Chris and now I can see why. The other Mercedes people who Chris asked to help me were very knowledgeable and friendly. I'd heartily recommend them. More
by Joy Holiday
Employees Worked With
Chris Blumeyer
December 11, 2009
They have been so wonderful. I really don't find it fun to buy a new car. It has always been such a hassle. Joe Underriner, and his managers made this experience so different. I actually enjoyed the exp to buy a new car. It has always been such a hassle. Joe Underriner, and his managers made this experience so different. I actually enjoyed the experience. Joe went out of his way to explain all the extras in my car without making me feel stupid. I feel comfortable to call him if I need more help. I'm so glad I bought my car at Plaza Motors! I am one happy customer. More
by elle3
Employees Worked With
Joe Underiner Bob Victor Hal They went out of their way to make this an excellent experience. Even after the sale they continue to help me with questions. I will continue to purchase cars from them and tell everyone I know about their excellent custome
September 06, 2009
This was our first experience purchasing a Mercedes. Jay Barbeau could not have been nicer or more patient. It was 3 months from the time I first walked in Plaza to the time we actually bought a car. Jay Barbeau could not have been nicer or more patient. It was 3 months from the time I first walked in Plaza to the time we actually bought a car. Jay would call or e-mail from time to time. Wasn't pushy at all. The day we decided to purchase, Jay spent a lot of time explaining things in great detail, which was very much appreciated. He gave us his card with his cell phone number and I have called it several times and never feel as if I'm putting him out. He's always very gracious and willing to help. I was very hesitant even going to Plaza as it is such a huge dealership, but can't say anything but positive feedback with our dealings with Jay. More
by jessel1228
Employees Worked With
Jay Barbeau
