By far the very worst, most rude, and least customer-centric dealership experience I have ever encountered! I was interest in a 2013 Used Porsche Cayenne Hybrid with very specific features that I have been looking for. I contacted the dealer as soon as the listing went up (still no photos posted or even price set). I expressed my interest and mentioned that I would be traveling a very long distance to see the car. While on the phone I made flight arrangements to see the car (to arrive two days from the call - the earliest flight I could take and get time off from work). I even emailed the salesman (Mr. John Bray) my itinerary. I couldn't have acted any faster!
The next morning I got an email saying the car was sold overnight!!! I emailed back with my disappointment and a complaint for having lost all of my travel funds due to cancellation on short notice. The manager (Mr. Kevin Rodermund) emailed me saying that this was a "large dealership with over 60 sales people between the nine franchises" and that "the first person that brings me a signed Buyers Order with a $1,000 deposit has first right of refusal." Never did they communicate this too me, or I would have been happy to put down $1,000 to see the vehicle! I even emailed back stating that I would pay the same to reserve a position should the deal fall through with no response... It is obvious that notifying this dealership that you are traveling to see a specific vehicle from several states away is of no significance to this institution...
Apparently taking care of customers and treating them with respect comes second to making money at this dealership! They offered no consolation for my lost time, travel fees, or the disrespect I experienced besides an offer on a vehicle with features that didn't match the vehicle in question. I even offered to purchase a new customized vehicle if they could offer a similar discount, to no avail... I would have been glad to write a positive review had they corrected this injustice. Disappointing - these are the types of people that give dealers (and the Porsche Brand) a bad name... Due to this experience, I may never buy another Porsche again!