Plaza Toyota

Bait and Switch at it's best Confusion dominated the entire process. We were brought down to this dealer far from our home, only to find out that the car we were promised through Confusion dominated the entire process. We were brought down to this dealer far from our home, only to find out that the car we were promised through a buying service did not exist. We were then given limited/misleading information throughout the ensuing negotiation. While we ultimately negotiated a satisfactory compromise , it was not an easy process. This experience serves to reinforce my dislike of the car buying process. More

Environment to chaotic and very unorganized, Some of the employees were very insensitive to the customers waiting on line for service. Cars were double parked which prevented drivers waiting to Some of the employees were very insensitive to the customers waiting on line for service. Cars were double parked which prevented drivers waiting to enter the service area an adequate lane to enter. Traffic was backed up and interrupted on both sides of the street. Of the the years I've gone to plaza auto mall, this was the worst and I want to do whatever necessary to never experience anything like this again More

The worst response and service with customers. Have visited the store for new vehicle and paid cash for advance.\ And due to some reasons have requested the cash refund which i have paid and dis Have visited the store for new vehicle and paid cash for advance.\ And due to some reasons have requested the cash refund which i have paid and disgustinly i am following up from 5 days. More

Comfort while making a purchase that is a monumental invest. Buying a vehicle could be a very stressful decision. Especially as a female of a certain age. We hear of pressure tactics and aggressive behavior caus Buying a vehicle could be a very stressful decision. Especially as a female of a certain age. We hear of pressure tactics and aggressive behavior causing purchase of things you do not need. Well my experience was to say the least a very comfortable one indeed. I was treated with dignity and respect. All questions answered politely. Most of all not made to feel silly. I was asked what I needed in a vehicle and what I would like. A balance was met in line with my budget. This was a stress free environment. More

Oil change The advisor was excellent and very friendly and helpful. She knew her job well and I will ask for her again. My overall experience was great. The advisor was excellent and very friendly and helpful. She knew her job well and I will ask for her again. My overall experience was great. More

They made up for the previous service debacle. Jay was very professional. Walked me thru the whole process. He knows his job very well. Experience was very satisfying and way better than the previo Jay was very professional. Walked me thru the whole process. He knows his job very well. Experience was very satisfying and way better than the previous one. More

Best Deal The agent Eric was very informative and did his best to find me the best deal and car for myself. He was also very friendly. The agent Eric was very informative and did his best to find me the best deal and car for myself. He was also very friendly. More

Good workers services with a smile If I have a problems with my services they always resolved it to my satisfaction. I will not go any ways for my maintenance. Good team. If I have a problems with my services they always resolved it to my satisfaction. I will not go any ways for my maintenance. Good team. More