Plaza Toyota

This place is like a zoo , no one knows anything waited 5hours to no avail for service I wouldn’t recommend this place for not even a brand new car , 5hours to no avail for service I wouldn’t recommend this place for not even a brand new car , More

Their service department should be called the disservice department. Sent my car in for an airbag recall. My car was returned to me filthy; greasy shoe prints on my mat, greasy hand prints on my window an department. Sent my car in for an airbag recall. My car was returned to me filthy; greasy shoe prints on my mat, greasy hand prints on my window and seats. The tire light was on when I got my car back and no one can explain to me how that happened. I called and left several messages for Kelly Ann Jacobs, my service contact. 3 days later, she still has not returned my calls. More

Terrible! First the standard bait & switch, with the sales person saying that she could not show me the car at the appointed time because it was on the lift. The next day, she tells me that car isn’t av sales person saying that she could not show me the car at the appointed time because it was on the lift. The next day, she tells me that car isn’t available but there is a comprable car. Sends me a quote, and then shows me the car. Tells me the car had no accidents. After answering some questions sends me another quote for the car $1,000 more than the original price. When I point this out becaus I took a screenshot of the original quoted price, she tells me the ‘system’ updated the price. Then, enters the loan amount including taxes which increased the agreed loan amount. Finally, when I checked independently, the car had been in an accident. Definitely be wary! More

Ayer estuve con el vendedor Andrés Briones. Increíblemente NUNCA encontraron el carro por el que fui..perdí mi dia. Hoy llamé al vendedor...sin éxito INCREIBLE Briones. Increíblemente NUNCA encontraron el carro por el que fui..perdí mi dia. Hoy llamé al vendedor...sin éxito INCREIBLE More

I bought my car from this Dealer I never buy Anymore from you Terrible service The person who helped us $3000 he was going to reduce from the car He said he did And I signed Papers I trust him he Lie from you Terrible service The person who helped us $3000 he was going to reduce from the car He said he did And I signed Papers I trust him he Lie to me he didn't reduce $3000 Terrible More

On June 17, 2020 I visited Plaza Service Department and was very happy with the service I received from Kelly. Kelly it’s always a pleasure working with you because I am always notified of everything goin was very happy with the service I received from Kelly. Kelly it’s always a pleasure working with you because I am always notified of everything going on with my vehicle. Welcome back More

worst customer service ever I can not believe I have to deal with this type of customer service in 2020 when I would be paying 10s of thousand dollars. I made an appointment, th I can not believe I have to deal with this type of customer service in 2020 when I would be paying 10s of thousand dollars. I made an appointment, the receptionist asked me to wait because they were busy, but in fact, there were very few customers. I waited for more than an hour to finally get help, the manager looked at my online quote and didn't even bother to explain the details or offer other options. When I asked for a copy of the price sheet, he refused to give it to me. Oh, and he didn't even bother to show me the car. It seemed like he didn't even want to do business at all. It's simply not acceptable! If you need to buy a Toyota, go somewhere else! I am longing for a future of customer service robots so that I don't need to deal with people at Plaza Toyota!!!!!!! More

THANK U LESTER JONES, I will not be buying any of my next two vehicles from this Toyota dealership. Over the last 3 years my experience has been nothing but wonderful but today the SALES MANAGER, LESTER JONE two vehicles from this Toyota dealership. Over the last 3 years my experience has been nothing but wonderful but today the SALES MANAGER, LESTER JONES acted extremely unprofessional and did not treat me like a customer who has already done business here. Not bashing the location but for me i'm done.. called to make an appt because my lease is up very shortly informed the receptionist im limited on time. she told me she noted the account. She said you can ONLY see cars on appoinment only. Came in 5 min early, here comes LESTER JONES.. "you here to buy or lease?" (mind you I was told only appointments) so wait what.. I have an appt.. he says yea, but I asked you a question"... and proceedsto repeat himself. He walks me over to his desk. I explained that I was here a couple months ago and wanted to see what deals are available now due to corona and sales are low.. his response: our sales arent low we are acutally selling more cars... wait okay then goes to almost chastise me "corona didnt change anything, wait you think corona changed anything" he asks? mind you he has yet to ask me MY NAME..I said I wanna speak with someone else because I don't like ur demeanor. He says "you can leave".. I asked to speak with the manager. He tells me he's the manager. I ask to speak with the GENERAL MANGER who was welcoming, asked me my name, looked up that I had a car already with them.. but honestly MR LESTER JONES' customer sevice is terrible. Its too bad because I honestly wanted that Highlander. More

Did not have the car that was advertised and tried to add another 4K to the price of the car he wanted gone - Stay away! another 4K to the price of the car he wanted gone - Stay away! More

On Jan 29, 2020 I went to Toyota Plaza for an oil change . After 2 hours the advisor told me that my car was ready ( 2017 4runner sr5 premium - brought brand new from them 3 years ago ) . Paid $87 and left . After 2 hours the advisor told me that my car was ready ( 2017 4runner sr5 premium - brought brand new from them 3 years ago ) . Paid $87 and left , on the way home i heard a noise coming from under the hood less than a mile from the dealership ( flatlands ave and Utica ave ) . I stopped and looked but did not see anything under the car but decided to check the oil . The dipstick was completely dry , waited another 10 mns while trying to call them , was put on hold and disconnected. Checked the oil again dry , decided to drive back to dealership , the technician put it on the lift and told me the oil was very low . I think he only put one quart or less and forgot to add more. I went to the manager Michael Scala and told him to acknowledge on paper what happened in case something happens to my engine. He was very sarcastic and told me if i want to take his picture also because he is very famous online with customers giving him reviews. Do not go there for oil change , a whole bunch of idiots working there. I would give them zero stars I could More