Plaza Toyota

Horrible service and customer service Oil change and state inspection....should not take 3.5 -4 hours with an appointment !!! Not only is there no one who wants to help you and zero commun Oil change and state inspection....should not take 3.5 -4 hours with an appointment !!! Not only is there no one who wants to help you and zero communication. You have to track down someone and then they act like you're annoying them just to get help?? when I asked what was taking so long after the "couple of minutes" they said at hour 2...I had to keep waiting I was told they were Just starting it!! After 3.5hours my car was Not even started? When I said that is ridiculous the response I got from "John " was ..." Lots of things are ridiculous. "Are you kidding me? How about sorry and we should give an accurate estimate about length of time. Never ever going back here. More

Quick and easy Other then how busy the street they're positioned on I have no problems with this dealership. When ever my car needs servicing it's done fast and they Other then how busy the street they're positioned on I have no problems with this dealership. When ever my car needs servicing it's done fast and they are very polite. I hope I have Alan every time my car needs to be serviced, he has a great personality and when it turned out my car had something wrong with the tire he was super detailed in letting me know the best ways of handling the problem! More

Hit and miss I've been using this dealership for years and have seen a great deal of change some of it good and some of it not. Service, for me has always been a h I've been using this dealership for years and have seen a great deal of change some of it good and some of it not. Service, for me has always been a hit or miss. During my last visit I spent 4hrs waiting just to get an update on how long it would take for someone just look at my car. That's not great customer service!!! Once I got a report on what needed to be done on my car and when it would be ready then things speed up but it was a while before that happened. I live in Bedstuy and despite being a long time customer I still have to negoitate to get the shuttle service which then forces me to wait to find out when and if I can get my car. I was offered and received a loaner which was greatly appreciated. For future reference, it would be helpful to give a custormer an idea of the wait so they can make better decisions on how to use their time when waiting for service. Frustrated long time customer More

Service Professionalism, courtesy , knowledgeable ,efficient , expeditious!! Exceptional service, my inspection was completed efficiently and in an expedi Professionalism, courtesy , knowledgeable ,efficient , expeditious!! Exceptional service, my inspection was completed efficiently and in an expeditious manner. Service rep carried herself in a professional and courteous manner . It was an overall great experience . Thank you More

Helpful and knowledgeable service I was kept up to date re the progress of the work being done on my car, There's nothing worse than feeling that you've been forgotten. I was kept up to date re the progress of the work being done on my car, There's nothing worse than feeling that you've been forgotten. More

Service Department From the moment I arrived for my appointment,I was welcomed with friendliness. Kelly was helpful, informative and thoughtful. She made my experience s From the moment I arrived for my appointment,I was welcomed with friendliness. Kelly was helpful, informative and thoughtful. She made my experience some what enjoyable. I would recommend Kelly to everyone,who visited Plaza Toyota, for service. Thank you so much Kelly. More

Satisfied Customer Shawn James, You guys did an Excellent job and I was completely pleased with the entire process. I have to extend my thanks to you SHAWN for ex Shawn James, You guys did an Excellent job and I was completely pleased with the entire process. I have to extend my thanks to you SHAWN for explaining every step of the car buying process and making me feel comfortable about all the steps involved. I will be recommending friends to come see you when they are looking to purchase a Toyota. If there's anything I can do on my end as far as a survey to speak to your performance I am more than happy to assist. Thank You Again, Satisfied Customer, Marlon Holder More

10,000mile check up I came in for a 10,000 mile checkup on my car. Even as a walk-in, I was welcomed and not turned away. I would come here again I came in for a 10,000 mile checkup on my car. Even as a walk-in, I was welcomed and not turned away. I would come here again More