Plaza Toyota

On Saturday, December 14th, I had my car towed to Plaza Toyota for repair. I explained to my service advisor Codi Morton that my car was not accelerating. Knowing that this is a power issue, Toyota refused Toyota for repair. I explained to my service advisor Codi Morton that my car was not accelerating. Knowing that this is a power issue, Toyota refused to give me a loaner car. Toyota ran a diagnostic and found that the throttle sensor was shorting out and needed to be replaced. Toyota Plaza representatives NEVER explained to me why or what could cause a throttle Actuator Motor to short out and failed to give me any details to their work done on my car. The repairs was covered through my Toyota warranty. On Wednesday 12/18 at 6:36pm, I received a text from Codi Morton stating that my car would be complete and ready for pick up by 10am that Thursday morning. Because of my line of work, I need to be mobile with a car get to-and-fro for work and have very little access to my mobile phone. However, i spoke with Codi letting him know that I would be able to pick up my car on Thursday after work. I arrive Thursday evening and my car was not ready. My car was on a lift and the spark plugs were removed. I also noticed that Codi sent me a text that Thursday morning, which I was unaware (again i dont have access to my phone) of until I got to the dealership that my battery needed to be replaced. Toyota had my car for almost a week and thursday all of a sudden my battery is "dead". That Thursday, I spoke to Burt Pacheco (Dispatcher/ASM), who was very unreasonable and not very helpful. He rudely told me he couldn't help me and I couldn't take my car because work was still being done on it. I was furious and told him I would be back the next day, Friday, to pick up my car unfinished or not. He said my car would be done Friday and I could come to get it. I was beyond frustrated with the lack of professionalism and service. Friday I arrive to pick up my car and neither Codi, Burt, or Michael Scala (Service Manager) were there to assist me. A Toyota Service Advisor named Lewis was there and proceeded to argue with me and denied to release my car to me until I paid to get the battery replaced and for the gas fuel they put in my car. He called the Service Manager Michael Scala and he directed Lewis to also not release my car until I made payment for the battery and/or fuel. I NEVER gave Toyota permission to do anything to my car but fix the throttle sensor and everytime I arrive to get my car, something else is done without my consent or approval. Mr. Lewis firmly and aggressively denied to give MY CAR and disrespectfully decided to call the police to kick me out of the dealership because I refused to leave without my car. After persistently refusing to return my car back to me, Lewis after speaking with the Service Manager, Michael Scala, decided to release my car to be towed out of the shop. While outside waiting for the tow truck, I had a jump start from the body shop next door and what do you know, my battery started and come to find out Toyota Sevices never repaired the throttle actuator. My car was not accelerating and was NOT fixed. This had to be the worst experience I've ever had with any business or company. I bought my car from Toyota soley because of its reputation of providing superior customer care and service. This experience was unbelievable. I was disrespected and shocked to deal with such a staff of unprofessional individuals who represent Toyota. More

Zero Integrity Walked in the dealership on 1/2/2020 looking to lease a 2019 Highlander. What I found instead was a dishonest "client advisor" (Jason M.). I laid do Walked in the dealership on 1/2/2020 looking to lease a 2019 Highlander. What I found instead was a dishonest "client advisor" (Jason M.). I laid down the specific terms in which we could discuss a deal. He claimed the following idiotic things: MSRP was the lowest price and not negotiable, keep talking about "budget" but clearly stated that we needed to establish the selling price first and then the cap cost, kept talking about adding features trying to muddy the water, then shifted saying they can never go below invoice price (when the dealership's website was currently advertising such deal), caught him fudging the numbers by adding to "$3" lease payments (nickel and diming - a million+ revenue generate business trying to get over on an individual by $200 in GAP insurance...), came back with a printed offer with GAP insurance on it claiming it was required for lease, then had the nerve criticized me for requesting it be taken off ($200) making seem like I shouldn't care about it, then tried to squeeze me on the interest rate claiming the deal was for T1+ credit but the money factor was high at .00235 or 5.64% (0.00235 x 2400). No matter what, if a deal is presented and your credit has not been ran, the dealer should present the deal with what someone 720+ credit score would receive (FYI, never run your credit through dealer unless you're ready to sign). To top it off he continued to lied after I proved I knew the ins and outs about the leasing process. Don't know if this is how the dealership trains their employees (see other reviews to build your own opinion), but you should avoid Jason M. Not an ounce of integrity in that individual. Moved on and negotiated a strong lease deal with a Chevy dealership for a 2020 Chevy Traverse at $294 monthly with $0 due at signing (<1% of MSRP). More

Massive scammers!! If you're looking to be ripped off and subjected to typical con-artist behavior, feel free to check out Plaza Toyota. They ripped off my elderly mothe If you're looking to be ripped off and subjected to typical con-artist behavior, feel free to check out Plaza Toyota. They ripped off my elderly mother and VA-disabled father by leasing them a car well above the sticker price. My parents were entitled to over $5,000 worth of credits due to a Veteran's discount, trading in their perfectly used car, as well as taking advantage of an available rebate offer. Instead of applying that credit to the loan amount which they said they will do, they upped the listed sticker price of the car an additional $5,000 thereby scamming my parents the credit that was rightfully theirs. When confronted about this, they claim the increased price is due to "capitalized cost reduction" What exactly does that term mean? And how exactly is that "capitalized cost REDUCTION" equal to an additional $5,000 increase in price? They prey on the elderly and are top-notch scammers. Adam, the sales manager, and Alex, the finance manager should be ashamed of themselves!!! More

Very professional technician I had service done today. Amir, technician, did excellent job. My next service is definitely with him. Thank you, Amir. And thanks Plaza Toyota for ha I had service done today. Amir, technician, did excellent job. My next service is definitely with him. Thank you, Amir. And thanks Plaza Toyota for having him. Marina Breskin. More

They'll rob ya Mama. These are the kinds of heartless b***s who'll take your grandma's $600 repair job and turn it into a $3,000 whack job. The best part is they'll cl These are the kinds of heartless b***s who'll take your grandma's $600 repair job and turn it into a $3,000 whack job. The best part is they'll claim they did her a favor and were just looking out for her while squeezing every last dime out of the elderly. In this case it was grandma's 15 year-old jalopy she'd been bringing in faithfully for maintenance since she bought it from them. Somehow that $600 brake job ballooned into a zillion "extras" that they bs'd her with. BTW the car is only worth $1500...... So caveat emptor - and keep the old and unwary away from these fleecebags. Look out for the update after we drag them through courts, Attorney General and DMV. As for Toyota Corporate, sure, you got a friend there too........ For what they did to her, she could be riding Ubers for the next 3 years. After we're done, she will! More

I brought a new 2019 RAV4 from Plaza Toyota. The purchase experience was positive and the staff were great. Make sure to ask for Evgen Veselov from Sales - Evgen had injured his ankle the day before but stil experience was positive and the staff were great. Make sure to ask for Evgen Veselov from Sales - Evgen had injured his ankle the day before but still came into work to make the deal happen. I will most likely do business with this dealership again. More

happy customer I'm a first-time buyer to this Toyota Plaza Nostrand branch and happy to take home the new RAV4 in just five hours of waiting with all the paper work I'm a first-time buyer to this Toyota Plaza Nostrand branch and happy to take home the new RAV4 in just five hours of waiting with all the paper works completed. Their staff are very accommodating. It was a happy experience and worth recommending. I've been driving this for two weeks now, so far so good. More

NEVER trust to them Service department often offers NOT needed repair job, to ripoff customers. NEVER, NEVER, NEVER trust to them and try to get a second opinion in o Service department often offers NOT needed repair job, to ripoff customers. NEVER, NEVER, NEVER trust to them and try to get a second opinion in other repair shop. Technicians and advisors are not always being professionals and honest. More

If that can’t even be honest with the little things. Contacted on Facebook messenger looking for a price quote to replace a key. They requested my phone number and email in case they couldn’t reach me I Contacted on Facebook messenger looking for a price quote to replace a key. They requested my phone number and email in case they couldn’t reach me I specified that they not contact me other than with the requested price quote. Sure enough, I got a call trying to sell me cars and email within about 15 minutes. They are xxxxxxxx with a horrible sales model like the rest of the car dealers in New York and likely else where. If you are looking to purchase a used car skip these xxxxxxxx and go with the online groups like Carvana and carmax. Much more transparent and much less greasy. More

The Worst Diagnostic Experience Ever So basically I went to Plaza Toyota dealership because I heard a rattling noise by my tires and I wanted to see what was actually the cause of the noi So basically I went to Plaza Toyota dealership because I heard a rattling noise by my tires and I wanted to see what was actually the cause of the noise I was hearing. The diagnostic fee was about $170 dollars with tax included. After sitting there for some time now, the associate (Kelly Ann Jacobs-who was very helpful and understanding) that was there was extremely friendly with the process. I then was told by the mechanic that I had about $3000 dollar damages to my car. For your info, My car is a Toyota Camry 2009 in which I just received the car about roughly 2 years ago. Adding to that I am a female as well. I then instantly cringed up hearing such a crazy price. The mechanic then stated that my caliber was severely damaged, as well as my brakes, needing new rotors, severe oil leak and the need of new tires. The mechanic then stated that it doesn't look good to even drive on it and that we should start this process of fixing It as soon as possible. After denying there services, it took me a few days to process everything and actually find a way to come up with $3000 to fix my car. I then decided to order my parts online since it is fairly cheap to help deduct a large amount from the suggested price by the mechanic. I purchased my brakes on my own which was 2 for $44 at AutoZone and purchased the rotors online. I then searched around Brooklyn for different certified mechanics who I then had complete a diagnostic on my car. It turns out that after stripping my tires, my caliber is perfectly fine in which the mechanic also showed me them. The mechanic did agree that my rear brakes needed to be changed, However the main part which is the caliber has no issues. I then asked the mechanic to check my oil, in which he then look at it and stated that the "severe leak" is quite exaggerating. He then was able to bring me underneath my car to just show me a little crack in the vulva that can be easily fixed and changed. I was extremely pissed after over thinking and actually trying to come up with $3000 and simply get beat in my head. I WILL NEVER GO BACK TO PLAZA TOYOTA. They seem to simply take advantage of you and give tell you outrageous prices as well as making things up. The most worst customer service experience I ever endured. More