Plaza Toyota

Very courteously, but tech recommended unnecessary services The attendant Rachel was very nice, courteous and helpful. After I left my car at some point someone else (don't recall his name) called me and sugges The attendant Rachel was very nice, courteous and helpful. After I left my car at some point someone else (don't recall his name) called me and suggested two quite expensive repairs. I declined and later on checked with an independent shop's mechanic, whose opinion was they were not necessary. More

Service Rachel Pinsky was very helpful. She kept me updated on my service visit. Rachel was sure to let me know the cost of my service before the work was don Rachel Pinsky was very helpful. She kept me updated on my service visit. Rachel was sure to let me know the cost of my service before the work was done. She made my visit a pleasurable one. More

Communication is key! Marie communicated with me excellently. However, the rest of the organization lost the customer and the service. Why should I have to call for comple Marie communicated with me excellently. However, the rest of the organization lost the customer and the service. Why should I have to call for complementary shuttle service in which I have to be transferred numerous times to schedule the pick up. I also had to call more than once to get the pickup. Then, after paying for services rendered it took another hour to get my car. No one ever communicated to me that there was a problem until Marie explained what happened. The final straws that added insult to injury: 1 my sticker on my windshield that deals with my tires and nothing to do with Toyota was removed; 2 the seat cover, foot mat and my service tag were crumpled up and left in my car on the seat like I was unworthy to have such removed and 3 I received this survey in my email before I even received my car. I have been calling your dealership since I left with my car and I am either getting voicemail or I was left on hold for over an hour waiting to speak to a manager. I'm thoroughly disgusted. More

Very patience and detailed.. Purchased a new corolla S plus. I was assisted by a gentleman name tarek. He went out his way to make sure the vehicle was in the store by the time i Purchased a new corolla S plus. I was assisted by a gentleman name tarek. He went out his way to make sure the vehicle was in the store by the time i wanted to see it, as well as showing me other models and features that the vehicle had. i was then ready to purchase the vehicle.. Outstanding job. Thank you. More

Excellent Service I was there for oil change service to my Toyota, they are very organized. I saw one of the customers Rep. Mr Shawn Cherry took care of me was treated I was there for oil change service to my Toyota, they are very organized. I saw one of the customers Rep. Mr Shawn Cherry took care of me was treated like am his family member l was there with my kids he told me about the shuttle service withing 4 miles for free and he always came to me telling me about the service progress to my car great Customer service. More

July 1, 2015 Visit Ms. Marie Titov was very courteous. Her approach revealed the excellent people-person quality she possesses. It was a pleasure having her attending me Ms. Marie Titov was very courteous. Her approach revealed the excellent people-person quality she possesses. It was a pleasure having her attending me. There were two recalls on the vehicle, which was brought to my attention. I was pleased that the services were completed. More

Rav 4 Manal was amazing and very helpful, she was welcoming and assisted me with all my sales needs. Made my first brand new car purchase a great experienc Manal was amazing and very helpful, she was welcoming and assisted me with all my sales needs. Made my first brand new car purchase a great experience. Thanks More

Bad sales service is good and you have excellent service personnel but the dealership it self is bad rip off tell you any sell you unwanted warranty just sucks service is good and you have excellent service personnel but the dealership it self is bad rip off tell you any sell you unwanted warranty just sucks More

15000 Mile Service Check at Plaza Toyota in Brooklyn, N.Y. Positive experience in analyzing my automobile and what needed to be done for the 15,000 Service Check. I feel I was treated fairly and given truthful Positive experience in analyzing my automobile and what needed to be done for the 15,000 Service Check. I feel I was treated fairly and given truthful answers to whatever questions I asked of the service representative Rachel Pinsky. More

overall pleased My experiece was overall well. The gentleman that saw me on my visut assisted me withcare and explained everything to be done with professionalism. I My experiece was overall well. The gentleman that saw me on my visut assisted me withcare and explained everything to be done with professionalism. I will say the wait time to be actually seen was longer than honestly I anticipated but this was made up for by the quality of service I wasgiven More