Plaza Toyota

When I walked into the dealership, I was ready to buy a new car. I had no idea of what to expect, but I was welcomed by the friendly and courteous service of Mr. Shawn James. He was very knowledgeable and new car. I had no idea of what to expect, but I was welcomed by the friendly and courteous service of Mr. Shawn James. He was very knowledgeable and gave me valuable information about the car I was about to purchase. He was very professional in his approach to dealing with customers and I would recommend him to my friends, family, and co-workers. Shawn did such a great job in explaining the features on my new Toyota Corolla, that when I drove off I was very comfortable with everything. Shawn made me a deal I could not refuse and my fears about creepy sales men went out the window because was very easy to speak to. I was quite aggressive with him at one point and he was a true gentleman. I am absolutely thrilled with my car and would recommend Plaza Toyota - Go see Shawn, he' s great. More

he's the best sales persone i ever had he's very nice very frindly he know how to finish his work and his service is very good he told me which car is good for me he didn't push me to just take any car h very frindly he know how to finish his work and his service is very good he told me which car is good for me he didn't push me to just take any car he's overall very very good and i recommend him to my friends thank u so much. More

i came from washington dc to buy a 2006 murano sl awd.. when i got into the dealership i was so disappointed because nothing was ready after i had made proir arrangments before comming over to newyork. but when i got into the dealership i was so disappointed because nothing was ready after i had made proir arrangments before comming over to newyork. but mr nana sono worked hand in and to see how he could satisfy us knowing we came from afar.. over all i was satisfied because i left new york with my car.. More

VERY EASY TO TALK TO AND NEGOTIATE WITH. NANA WONT JUST TRY TO SELL YOU A CAR TO BENEFIT HIMSELF.. BUT WIL SELL YOU A CAR THAT WILL GIVE YOU THE BEST DEAL/VALUE FOR MONEY/BUDGET A+++ COSTUMER SERVICE TRY TO SELL YOU A CAR TO BENEFIT HIMSELF.. BUT WIL SELL YOU A CAR THAT WILL GIVE YOU THE BEST DEAL/VALUE FOR MONEY/BUDGET A+++ COSTUMER SERVICE More

I recently bought a Certified Pre-Owned Toyota Camry LE V6 from Plaza Toyota in Brooklyn. I must say this is the best car buying experience I ever had! The sales rep Nana Sono helped us without the pushine V6 from Plaza Toyota in Brooklyn. I must say this is the best car buying experience I ever had! The sales rep Nana Sono helped us without the pushiness you find at most dealerships. He was able to answer all of our questions and was very knowledgeable. I came in and three hours later walked out, excuse me, drove out in my car which was in mint condition and had low mileage. He made it happen for us without the fuss... Thanks Nana ! More

I enjoyed my experience at plaza Toyota. Nana Sono is a great salesman and very accommodating and friendly, definitely a people's person.me and my wife were able to leave on the same day with a great Camry great salesman and very accommodating and friendly, definitely a people's person.me and my wife were able to leave on the same day with a great Camry with great mileage and clean leather interior. I would definitely recommend plaza Toyota and Nana Sono to anyone looking for a great buy!!!! More

I find that the people are very friendly,the location is very easy to access and Mr Nana will go the extra mile to help please his customers. I feel good doing business with them and would recommend any one very easy to access and Mr Nana will go the extra mile to help please his customers. I feel good doing business with them and would recommend any one to them. More

While in NYC for a visit I stopped by Plaza Toyota to check out some cars. I was impressed with the wide selection of vehicles to choose from, as well as the welcoming reception I received from the staff check out some cars. I was impressed with the wide selection of vehicles to choose from, as well as the welcoming reception I received from the staff. Nana Sono was the salesperson that attended to me and I found him to be very pleasant and informative. I appreciated his services and would definitely recommend Plaza Toyota to friends and family! More

Before I tell my story, I would like to point out that Before I tell my story, I would like to point out that this dealership has received an "F" rating from the Better Business Bureau for having rec Before I tell my story, I would like to point out that this dealership has received an "F" rating from the Better Business Bureau for having received 68 customer complaints in the past 12 months. Overall, my experience purchasing a car from Plaza Toyota was afwul. The staff was not knowledgeable, made many mistakes, and worst of all, were extremely rude. In a conversation with the Sales Manger, Aladdin Ibrahim, over the phone I said, "Toyota is a major company, how can your customer service be like this?" To which he replied, "We sell a million cars a year, we don't care if one customer isn't happy." My Experience: After agreeing to purchase a new Toyota, I told the salesman to call me in when the car and the paperwork were ready. I left to get a check and documentation. I was called back in. Nothing was ready. I waited almost 3 hours and filled out a few forms but no car was ready. I left and told the salesman to call me back when the car was ready. I was called back. When I arrived, no car was ready. I waited nearly 2 hours to get my car. While the salesman was explaining to me the features as I was taking the car off the lot, it was clear he knew very little about the product. The following week I received a check for the trade-in value of my car. The check was in the incorrect amount. I came to the dealership to speak to the Sales Manager, Aladdin Ibrahim, to tell him how my experience could have gone better and to correct the issue with the check. From the start, Aladdin was very rude and aggressive. He started making accusations because I didn't bring the check they sent me (even though they confirmed their mistake on their computer during the conversation). Our conversation ended with Aladdin literally shouting the 'F-word' at me exclaiming, "I'm not sending you your check at all now! Leave before I call security." This is how I was treated after making a major purchase at this dealership. No person, let alone a customer, should be treated this way. I encourage everyone reading this to pass this along and not to do business here. More

There were delay of accessory installation. Greg contacted me promptly and Chris from Delivery department installed the accessory as promised. Great work! Price in NYC is just higher than some ot contacted me promptly and Chris from Delivery department installed the accessory as promised. Great work! Price in NYC is just higher than some other states. More