1st let me note, I'm extremely happy with my Ford product.
Its the service related issues that bring me to write this complaint.
The lack of transparency and courtesy is astonishing, Waited 5 hrs for a maintenance preset appointment that I scheduled in advance because of my job and schedule. I am so disappointed, no care for folks who work and scheduled their appointments according to the time off. I sat in the middle of the village waiting for a call with no place to sit, or go because of the health crises, yet I called several times in the course of dropping my vehicle at 9am till retrieving it at 2pm inquiring about my car, the experience was truly getting worse by the hour with false information. No regards to my work schedule, living 6 miles away with no option of getting home, nothing. The note that others dropped off their cars for full service and they are a priority is not how you redirect or change a service appointment when you have to leave your car and you can't get a phone call or update after the drop off.
They make it seem like they are doing me a favor and I should be thankful?
Its not a free service, so why should lack of professional business scheduling fall into my personal experience of frustration and you can become difficult when I get upset that I called you back after you promised to update me to ensure I can retrieve my vehicle within a few hours?
I would gladly have rescheduled or gone to another place if they were honest and transparent.
My time matters and I don't like being misled.
You will lose your valued customers to such rhetoric and dishonesty.
I ask to speak with the owner or general manager, and was told they are not available, then told I don't know how to reach them.
Unprecedented in these days of uncertainty.
Disappointed in my overall results.