Pohanka Honda of Fredericksburg

Bought a new car in 2013 and had to replace starter in 2015. The service adviser was completely unfazed by the fact that there was a service bulletin outlining that the 2103 and 2014 Honda Accords had a problem The service adviser was completely unfazed by the fact that there was a service bulletin outlining that the 2103 and 2014 Honda Accords had a problem with the starting of the vehicle. Nothing I could do and had to except that BS. Will never go back and never buy another Honda. The adviser was only concerned with the survey that I will fill out and rate him poorly. I will give him credit for one thing, he gave me a $50 coupon on an $700 bill. WooHoo! I quote from Quora: "So lets just say that a starter is good for about 100,000 miles." Car has 65,000 miles and there are a lot highway miles. More

Great experience We just purchased our second Honda from Pohanka. Terry and Tammy did a great job explaining our options and answering all of our questions. We got a g We just purchased our second Honda from Pohanka. Terry and Tammy did a great job explaining our options and answering all of our questions. We got a great deal on a great car! We'll definitely come back. More

Stellar Customer Service My husband and I just purchased our 5th Honda from Pohanka Honda in Fredericksburg. After visiting a few dealerships in our hometown and not finding My husband and I just purchased our 5th Honda from Pohanka Honda in Fredericksburg. After visiting a few dealerships in our hometown and not finding what we were looking for, my co-workers recommended I contact Pohanka and I can't thank them enough. Our salesman, Terry Jones, was immediately on it with assisting us to find the car we were looking for. When arriving at the dealership, he had the car already to see and test drive. He was EXTREMELY helpful!!!! He walked us through all of the car's features both inside and out and answered all of our questions. I would highly recommend any Honda buyers to start your search at Pohanka! More

Outstanding customer service. Thanks Jim for your patience with, me, would recommend everyone to buy car from you. Your patience waiting on me to make the right decision was greatl Thanks Jim for your patience with, me, would recommend everyone to buy car from you. Your patience waiting on me to make the right decision was greatly appreciated. Thanks to Chris Norrell for your great advice. More

Great Buy !!! I was apprehensive about trading in my BMW and getting a honda. But Terry Jones and Chad were excellent in helping me out and getting a good deal. I d I was apprehensive about trading in my BMW and getting a honda. But Terry Jones and Chad were excellent in helping me out and getting a good deal. I definitely recommend Pohanka Honda for your next Honda. More

Great dealership in richmond area Excellent service the staff is wonderful and courteous. They are happy to answer any questions you have . Joseph Seward as our sales consultant and h Excellent service the staff is wonderful and courteous. They are happy to answer any questions you have . Joseph Seward as our sales consultant and he is great patience. Thanks to Terry jones also. finally we got our first car - brand new 2016 honda accord. Thanks to pohanka honda. More

Excellent Car Buying Experience with Terry We really enjoyed our time working with Pohanka and Terry Jones. We had been looking for cars for a couple of months now and after searching high We really enjoyed our time working with Pohanka and Terry Jones. We had been looking for cars for a couple of months now and after searching high and low, we decided to drive an hour out of town to Pohanka. Their website was the most helpful, they seemed to have a great selection and when we used their online chat feature, we were connected with Terry. We were surprised it was a real person! We set up a time to meet with Terry the Wednesday before Thanksgiving. We weren't thinking about the traffic, so we ended up being late for our appointment. Terry greeted us with a smile and offered us some beverages after our long commute. He already had some cars lined up for us to see so it was quick getting to look at the cars! Initially, we wanted to see a certain car we saw online, but realized it was at a different location. If we could recommend anything, it would be to adjust the website so that you can search for cars by location. Although the car we wanted to see wasn't there, we still had a great experience and a few cars to look at. We test drove one car and decided it was the one. Terry was super informative, relaxed and nice. We never felt pressured, nervous or overwhelmed because Terry answered all of our questions! Car buying isn't our favorite activity, but Terry made it such a great process. We highly recommend him! We also financed our car through Honda and the process was excellent as well! More

Great Experience for first lease I had been debating leasing a car for the first time, and Terry Jones at Prohanka was excellent in explaining the lease vs. buying, finding me the rig I had been debating leasing a car for the first time, and Terry Jones at Prohanka was excellent in explaining the lease vs. buying, finding me the right vehicle and getting me the best price! I couldn't be happier! More

Excellent Customer Service My wife and I shopped three dealerships and we were very impressed with the sales person at Pohanka of Fredericksburgt., Nathan Caskey was our sales c My wife and I shopped three dealerships and we were very impressed with the sales person at Pohanka of Fredericksburgt., Nathan Caskey was our sales consultant. He was very knowledgeable and helpful. He took the time to discover our needs and then show us the vehicle that met them. After the purchase he called to make sure we were satisfied. We would highly recommend him! In addition the service manager was very helpful and easy to work deal with. Linda and Dennis Parsons More

Brian Ashton Brian was my salesman and everything went smooth and easy. All employees at this dealer were helpful and never felt pressure to buy. Would recommend t Brian was my salesman and everything went smooth and easy. All employees at this dealer were helpful and never felt pressure to buy. Would recommend this dealer to anybody. More