Pohanka Honda of Fredericksburg

It was a very comfortable experience. AJ was quite knowledgeable and helpful and made the whole 4 hr experience as smooth as possible which actually showed the level of professionalism practiced at th knowledgeable and helpful and made the whole 4 hr experience as smooth as possible which actually showed the level of professionalism practiced at this facility. P.S. The kids missed having a TV or coloring supplies in the playroom! More

I worked with Isaac Hawkins at Pohanka Honda, and I could not have been happier! This was my first car-buying experience, so I was extremely indecisive. Nonetheless, Isaac gave me all the information that not have been happier! This was my first car-buying experience, so I was extremely indecisive. Nonetheless, Isaac gave me all the information that I needed and worked with me over the course of several meetings to find the car that best fit my needs and my budget, and was very helpful and kind. Isaac made it clear to me right off the bat that what mattered in our transaction was that I found the right car for me; it took me a long time to figure it out, and even once I'd picked a car, he was extremely accommodating when I changed my mind about the car color that I wanted, and went above and beyond to make sure that I got my dream car. Isaac was also reachable virtually anytime, even returning a call to me on his day off to make sure I wasn't left in the lurch. I wound up buying a beautiful blue Honda Fit from him, and I couldn't feel happier about my decision. I enjoyed the amenities and friendly people at Pohanka Honda, but frankly, just that wouldn't be enough to build customer loyalty. However, I will definitely be coming back to Pohanka just so I get to work with Isaac again! More

Judaea and Dana (Sales/Leasing) put my interests first as the customer. They worked as a Team and I trusted they would be honest with me. They dedicated a significant amount of time to make sure I made tho the customer. They worked as a Team and I trusted they would be honest with me. They dedicated a significant amount of time to make sure I made thoughtful decisions. In my case, there was no haggling with Greg Altman since I knew I received a excellent price having already researched other vehicles/dealers. Special mention to Joe Mang who also offered options and recommendations, along with Calvin Baker who carefully/slowly explained warranties and all paperwork in great detail. We had brought our 2000 Accord to this dealer previously and received exceptional "as you wait" service...at 10:00 p.m. so I could get to work the next day, so we chose this dealer for our new car based on proven performance. Note: ALL employees were courteous, professional and friendly in a positive way of not hounding customers to meet a quota or commission...Bottom Line - what was promised was delivered. More

Judaea is an excellent sales person to deal with. Mike in service area was great too! Location is perfect for me and easy to get to. in service area was great too! Location is perfect for me and easy to get to. More

This was a great experience. First the CRV was for my wife as a replacemnet for a 2006 Odyssey that was going to our son. So there was no trade-in to worry or complicate the deal. We had plenty of time wife as a replacemnet for a 2006 Odyssey that was going to our son. So there was no trade-in to worry or complicate the deal. We had plenty of time to consider what to buy, 3 months, so no pressure deals were considered. We visited 3 different Honda Dealers as well as other car dealers. My wife was sold on Honda and that was the only vehicle she drove 2 times. While we were looking around I tried some on-line Internet salea sites of various dealers. Bobby Dobbins of Pohanka Honda responded with a phone call and a follow up price based on NO Trade-IN for a CR-V EX-L AWD. Bobby quoted a deal better than I could even get thru United Buying Service (a pre-negotiated no hasle deal). I took the deal to a local dealer that we had been working with to see what they would do. Unfortunately, they would not even meet the deal that I had been offered; but offered one $500 higher after lowering the price $600. I got another great internet offer from a Maryland dealer that was very close to Bobby's deal. That dealer indicated that he could not match the deal and that it was a very good offer. If for some reason the deal did not go thru, he would still honor his offer. Memorial Day weekend was coming up which is a great time to buy because it falls near the end of the month when dealers are trying to meet sales objectives. The internet manager had indicated he would make Bobby's deal even better if we bought on Mothers Day weekend and later said he would honor the same offer later after Mothers Day. We got the vehicle for about $800 less than i had been prepared to pay for a In-High Demand CR-V with no incentives from Honda as a result. The service was as advertised and the price was even slightly a little better than expected. Over all Bobby and the Dealership were great with no hidden agenda or games which so many other dealers play ("BRING US YOUR BEST OFFER AND WE WILL BEAT IT") These types of come-ons are just to get you in the door. Pohanka Honda also does not add all kinds of Accessories to cars to raise the price; and the accessary price list was supplied in advance of any deal. Many of these accessories you can find on line from Honda and can be installed yourself if you are handy: like Wheel Locks, Splash Guards, and Door edge protectors. In total it was well worth driving 50 miles to get a great deal from Pohanka Honda and Bobby Dobbins. If you are like us buying a Honda from a dealer that is not likely to service it; all Honda dealers have to service any vehicle under warranty. The Honda Odyssey mentioned above was bought out of State and serviced by Virginia Dealers with no problems. This will be the same for our new CR-V. Highly recommend this dealer and Bobby Dobbins. More

After calling, searching, emailing more than 5 area Honda dealers, I've decided to give a Pohanka Honda a shot. We (better half and a infant) were tired, exhausted from the search for our new Odyssey. Got dealers, I've decided to give a Pohanka Honda a shot. We (better half and a infant) were tired, exhausted from the search for our new Odyssey. Got in touch with Kingsley via email and after few message exchanges, I've decided to go visit the showroom. A car we were interested was parked right in front of the building for us to take a look. Kingsley introduced Don to us as an assigned sales consultant. My wife test drove it and like it very much, but decided to think it over for a night. Surprisingly no pressure. I was expecting to Don to pressure us to go inside and start negotiating, but he just said that call him when we are ready. We called following morning and told Don that we've decided to pull the trigger and be at the dealership in 2 hours. We were out of the showroom in less than an hour! Seamless, stress-free car buying experience. I would recommend Kingsley, Don (and Pohanka Honda) any day of the week. Thanks. More

Another Honda service experience… My ’98 Accord with ~ 235,000 miles was experiencing flutter starts. As it turned out, the less than three year-old Honda battery was on the brink of failure. This was a n 235,000 miles was experiencing flutter starts. As it turned out, the less than three year-old Honda battery was on the brink of failure. This was a new experience for me, since most of my Honda batteries typically last five to six years. Not to worry… Honda’s three-year replacement warranty for the battery was applied, and in less than 45 minutes Pohanka had installed and tested a new battery for the Accord. Thanks to Michael Kut, one of Pohanka’s service consultants for the prompt and reliable service. I’ve driven Hondas since 1974, and I’ve been a customer at Pohanka Honda of Fredericksburg since 1998. Quality and service go a long way. Thanks again to Michael Kut, and all the other service consultants and mechanics for top quality service. John Womble Spotsylvania, VA More

I am an honest-to-goodness customer writing this review hoping to maybe refer a couple of people over to Pohanka, because our experience really was a good one. That being said.... We were a little nervou hoping to maybe refer a couple of people over to Pohanka, because our experience really was a good one. That being said.... We were a little nervous going into the dealership because we haven't purchased a new car in over 10 years. The anticipation of getting a salesman who was trying to wring us for all we had was in the back of my mind. Dreading the back and forth of offers, waiting to hear what the man in the other room had to counter back with....we were dreading it! But this, HONESTLY, was not like that scenario at all. We wanted a new or like-new Odyssey and researched the internet for several weeks. We printed out several websites assessments on what the invoice cost is versus the sticker price., as well as what the "good" "fair" or "great" price was for our zipcode. We had a Kelley Blue Book value assessment for our trade in, and we showed up to Pohanka in Fredericksburg ready to battle and reasonably informed. We had a referral from our bank to a different dealership, however a friend referred us to Pohanka. We decided to check them out first, and if we weren't happy we were going to move on to the bank's suggestion. After a great test drive with Justin, Bobby very quickly presented us with a price that beat everything we had printed out from my online research. He beat our Kelley Blue Book invoice prices, Truecar prices, even stuff we'd seen written in an Odyssey forum. He was below invoice prices that we found anywhere online. We hardly even knew how to respond because we had prepped to be ready to throw in counter offers and negotiate. Honestly, this was a no-haggle situation. We did have to fight on the value we wanted for our trade-in, but we told them what our bottom line was and they met it. There were two minor negatives to our situation. One, it took HOURS to get everything said and done. It was Memorial Day weekend, a very busy time at the dealership. We agreed on a price before 4pm, but were still waiting to get in to sign the financing papers until after 6. We weren't expecting that. The staff was very apologetic, and as attentive as could be, but we did not enjoy that! And the second part we didn't enjoy was in the actual financing office; we were presented with the add-on warranty packages and services. Right away we declined them, and we were expected to explain our decision. Every reason we gave for not wanting the coverage, it seemed as if they had a counter-reason to negate our thoughts. Nonetheless, we feel like if we told them "no thanks", then we don't owe an explanation. We don't want to be pressured into buying more than we want, and to just let it be. We resisted, told them politely again that we will pass, and that was the end of it. We weren't in the office very long, but oddly enough that is where we felt the pressure was, not at the negotiating table! We have nothing to gain from this assessment, but honestly the process was not bad, and I do respect the associates working there at Pohanka Frederickburg and recommend giving them a visit. More

This past Saturday, Memorial Day weekend my husband and I drove out to Landmark Honda in Alexandria to buy an Odyssey they had online. I spoke with the saleman there before leaving, at length, and after the drove out to Landmark Honda in Alexandria to buy an Odyssey they had online. I spoke with the saleman there before leaving, at length, and after the phone call was very excited about getting the van. After the test drive and appraisal and 3 long rounds of negotiations, of course everything that was said on the phone no longer applied. Finally, I was done, my husband was tired and our 7 year old was starving. While having lunch I decided to call Pohanka. We've bought from them a couple of times in the past and I should have made this phone call first, saving me some time. I spoke with Mike at Pohanka on the phone about the deal online with Landmark and he said he would have to talk to his sales manager. He called me back about 10 minutes later and said the sales manager approved it, and that they would not add on the additional fees for freight and convenience packages, because they don't do that at Pohanka. All said, in about 3 hours we had our new van and Mike in financing threw in free gap insurance after hearing about our morning at Landmark. For my husband and I we were reminded what it was like to deal with a professional salesman and equally professional finance department. They kept their word and we drove out of there in our new 2012 Odyssey. Mike, our sales guy, was patient and calm even in my frazzled state (apologized to him a couple of times if I was snippy). If we had questions he got answers and he made sure the transaction went smoothly. Mike in financing, again, professionalism is so appreciated. He explained everything, gave us different options for financing lengths and interest rates and like I said, even threw in the gap insurance which we were SO appreciative of. We will never again drive past exit 133 to buy a car. Kudos to entire staff!! Misty M. More

From the very start, I felt welcomed by the sales staff and in particular by the sale manager Mr Tim Willis and the salesperson Ms. Judaea Horn. I had the unique opportunity to stop by the dealership the and in particular by the sale manager Mr Tim Willis and the salesperson Ms. Judaea Horn. I had the unique opportunity to stop by the dealership the previous days before to espress my interest in leasing a new Honda as my current lease was expiring. They immediately treated me as if I was there number one priority. They followed up with emails and correspondences to make sure when I arrived at the dealership they we're ready to assist me in.my selection. They had the vehicle I had expressed interest in ready for a test drive and when I had settled on my purchase, they had the exact model I wanted in stock and ready to go.. What can I say about the sales process except to say "WOW". They provided me with the very best price and I left feeling very satisfied that I had purchased the right vehicle at the right place. While waiting to complete my sales purchase, my family and I enjoyed the many ammenities this top class dealership had to offer. From the children play area to the free gourmet coffee and massage chairs, they make every experience a worth while pleasure. I would recommend this dealership to everyone I know is interested in purchasing a new Honda and I know they will be tops on my list for future purchases. More