Pohanka Honda of Fredericksburg

How car buying should be I had been searching for about 2 weeks for 2018 Accord Hybrid touring. Went to every Honda dealership in metro Richmond Area. The worst was colonial H I had been searching for about 2 weeks for 2018 Accord Hybrid touring. Went to every Honda dealership in metro Richmond Area. The worst was colonial Honda (stay away from Bubba). Colonial was what old shiesty car salesmen were about. Rude, obnoxious because educated buyer walked in their door and wouldn't allow them to take advantage. I just happen to be visiting Fredricksburg and knew there was a dealership in the area. When I walked in I was a bit overwhelmed. Memorial day weekend and the place was insanely busy. However, I was immediately greeted. I explained to my salesman Alex about the car I was interested, colors and price and that I'm ready to buy NOW! Within 15 mins. He had the car I was looking for upfront agreed to my asking price and I drove off with my new car within 2hours. No hassling, no pushy sales gimmicks, no disrespectful sales managers (talking to you colonial Honda...fire Bubba). Juanita Murphy was wonderful to work with. She didn't push hard on selling extras. Joseph Mang was awesome at explaining the fine details of the car. Great experience!!!! More

Untruthful and wasteful up-charges I arrived for my second service for my Honda CR-V at 13K miles. I was greeted by Victor Munoz, to whom I explained I wanted the basic service: oil cha I arrived for my second service for my Honda CR-V at 13K miles. I was greeted by Victor Munoz, to whom I explained I wanted the basic service: oil change and tire rotation. Victor also strongly recommended I get an alignment for an additional $110 (despite it being a relatively new vehicle with no alignment issues). He assured me Honda recommends an alignment regularly. Over $300 later for a “basic” service on my still relatively new CR-V I left the dealership. Being a bit surprised at the total cost and scope of the recommended maintenance I read the Honda Factory recommended service for my 2017 CR-V at the 15K mile interval. There is no recommendation for an alignment or any of the additional work that Victor had insisted was “Honda factory recommended.” Additionally, in reviewing the alignment diagnostic sheet, no adjustments were needed, nor made; thus reaffirming the unnecessary, untruthful and wasteful up-charge of the additional service. I will be taking my business elsewhere for regular service to my Honda CR-V due to the less than truthful service advise and aggressive unnecessary up-charges. More

WOW! Awesome Service from Jaymond Santos & Kelly Grimes First, I must say your dealership is a superb facility, full of atmosphere. Everyone there is so full of energy, it made my recent car purchase stress First, I must say your dealership is a superb facility, full of atmosphere. Everyone there is so full of energy, it made my recent car purchase stress less. I want to give a special thanks to Jaymond Santos and Kelly Grimes. They did an outstanding job representing your dealership. More

Tried to pull one on my wife! Asked for front brake pads and we/they never mentioned rotors. Also needed brake light replaced. $320!!!! Then they said they told wife (at drop off) Asked for front brake pads and we/they never mentioned rotors. Also needed brake light replaced. $320!!!! Then they said they told wife (at drop off) and me (on call) about rotors. They did NOT and the rotors were fine. Then said "well you can go somewhere else next time". Eventually gave me a "discount" for half the difference. When I got home I found out they didn't replace the brake light (charged me for it though). More

Excellent experience with Jamie Fox......(with one x) 😁 Jamie exceeded expectations and made the entire process a comfortable and enjoyable one which is what it should be, but not always is, thank you Jamie Jamie exceeded expectations and made the entire process a comfortable and enjoyable one which is what it should be, but not always is, thank you Jamie for going above and beyond and most importantly patient!!!! Forever a customer, thank you!! More

Excellent Experience with Jamie Fox My recent experience at Pohanka Honda exceeded my expectations. I went in the first night and wasn't wowed by what I was represented. The following My recent experience at Pohanka Honda exceeded my expectations. I went in the first night and wasn't wowed by what I was represented. The following day, Jamie called and asked how my experience was. After explaining what I was looking for, Jamie and Judaea worked on a deal that I couldn't resist. I have always purchased at Honda dealers in Northern Virginia, but Pohanka blew their price off the table and they didn't force additional accessories on me that I didn't want. Excellent job Judaea and Jamie! You all have changed my opinion about buying a car locally. More

Wonderful Experience Going into this process I was extremely stressed. Dana was able to not only make the experience enjoyable and light, he also helped me find a vehicle Going into this process I was extremely stressed. Dana was able to not only make the experience enjoyable and light, he also helped me find a vehicle that was within my budget and far exceeded my expectations. Working in insurance I constantly have clients ask me where to go for a vehicle and from here on- I will always recommend Pohanka Honda. Everyone there made the experience amazing. Thank You!! More

Great Experience Kelly Grimes represents Pohanka very well. She is easy to work with and very knowledgeable of the product. She has great personality and willing to go Kelly Grimes represents Pohanka very well. She is easy to work with and very knowledgeable of the product. She has great personality and willing to go the extra mile for her customers. We have made a new friend and a Great Dealership to work with. Thanks for your professionalism. More

Kelly Grimes is an excellent sales representative. Kelly G.made my buying experience very good. She is professional and very knowledgeable about the Honda products and services. Ask for her when you Kelly G.made my buying experience very good. She is professional and very knowledgeable about the Honda products and services. Ask for her when you go there. More

Great experience I brought my new CR-V in to get some accessories installed. I had to reschedule last minute, but they were very accommodating. The service personnel w I brought my new CR-V in to get some accessories installed. I had to reschedule last minute, but they were very accommodating. The service personnel were very polite, and got the job done very quickly. Very happy with the experience! More