Between myself and my family members, we have purchased 5 vehicles in the past from Pohanka of Fredericksburg. In the past, they had great customer service. However, after this last attempt at a purchase, I will not recommend this location nor buy from this location again.
My husband, myself and my father-in-law went in to purchase a vehicle on July 1st for my father in law and were prepared to pay cash on the spot for the car. We were working with a salesman named Afshar. My father in law was looking for some features and color on the car and they did not have one in stock with the features and color he wanted. They were able to find a vehicle at another location with the features, but not the color. We were told if we put a deposit of $1000, the car would be put on a truck and delivered within 2 days. If he didn't like the color, we could get the deposit back the same day. We put the deposit down right away after we clarified twice we would for sure get the deposit back the same day if we didn't like the car. Two days later we called Afshar to see if the car had come in (Saturday). He said no but it should be there Monday. Monday comes and we contact him again. He said it's still not in but should be there the next day. We called again the next day and was told the same thing. Wednesday (6 days later) comes and we call again to check on the car. At that time, Afshar advises the car was sold to someone who paid $5000 over asking price. We were upset enough about that, but then told him we'd be coming by to get the deposit back. They had already cashed the deposit check for a vehicle we never even saw. We were then advised since we did a deposit by check, we couldn't get the check the same day and it would need to be sent from corporate to them and then mailed to us. I told Afshar I didn't want it mailed to us and we would pick it up at the dealership when it arrived. He said it would be there in a day or two. Two days later we called to see if it came in and were told another couple of days. Each time, he would put us on hold and "check with his manager". The same trend as the vehicle arriving. After checking multiple times and getting the run around and getting the managers voicemail when trying to contact him instead, we finally asked for corporates number. Only then was the manager put on the phone with us. To his credit, Sam did follow up with us and get us the deposit back, but it was 2 days after we contacted him and 16 days after the deposit was made. We literally had no vehicle option and had to wait 16 days to get our money returned.