It is really challenging for me to articulate just how upsetting my experience with this dealership, or rather the salesman at this dealership, was. I am still reeling from the experience. I don’t remember ever feeling so tricked before. We fell for Cliff Stewart’s BS and I feel like such an idiot now that someone else is driving the car that I had planned to purchase. After almost a week of doing our due diligence- selecting a vehicle we could afford, making sure it was sound, asking all of our questions and then some, test driving and negotiating a deal that we, not just the salesman or dealership, could feel good (albeit not great) about we were ready to purchase, literally check in hand. Cliff however convinced us that we needed to wait until his manager was in because there was “no other manager who would give us that negotiated first day deal”. He would not sell us the car that day or for that matter when we inquired the day before. Just because we were not ready on Saturday by 1pm we had to wait until Tuesday of the following week??? We were ready to purchase on Monday and the car was on the lot, available. We came in intending to bypass Cliff, who throughout our interactions had quite frankly become condescending and short and made us feel dismissed and uncomfortable. We wanted to get the car purchased and be done but decided out of kindness and fairness to give him one more chance to work with us and make this sale. We explained how we we’re feeling and made it very clear that we wanted to buy the car that day. He would not sell it.
It’s worth noting here that we do not live near the dealership, in fact we live quite a distance in a bordering state. When we said we could not travel back there again he offered to deliver the car to us to prevent us from having to come back a 6th time. In fact, he promised to deliver it if we just waited one more day. We even asked about seeing another manager and he expressed being very concerned that his own mgr would “get into big trouble” and convinced us we would lose the deal. Against my better judgement we backed down- not wanting to get anyone who was supposedly trying to help us into trouble at work. Clearly naive and not well versed in the dealership game.
After more than an hour we left, trusting that as Cliff said “no one is going to come in here and buy that car tonight” as it was already near 7pm. We made plans to coordinate the car coming to us and looked forward to Cliff’s call the next day. Well, we indeed got a call.
“The car sold last night” he said. We couldn’t even process what he was saying. I was stung.
We have a pretty good idea what happened. We were strung along and PLAYED. In 20/20 hindsight there were inconsistencies and troubling statements from Cliff that evening but when questioned he always had a quick answer and we kept giving him the benefit of the doubt. Our bad.
I spoke with a manager, Vinni Nair, after we received the upsetting call from Cliff and while he was apologetic and did his best to express his outrage, shock and concern, I’m not confident at all that Cliff was or will be reprimanded in any way that is effective. And he should be on so many levels.
In the interest of this already being a long review I have not detailed as much as I would like (so much!) but reader, please be clear, Cliff Stewart cannot be trusted. If you have had a good experience with him, consider yourself lucky because ours was horrible.