Pohanka Lexus Chantilly

Performed annual service the last two times. First was great, second they scratched two wheels. Nothing but excuses. Tried to blame us for everything. Very poor customer relations from servi First was great, second they scratched two wheels. Nothing but excuses. Tried to blame us for everything. Very poor customer relations from service staff, service manager to the rude and insulting general manager. Absolutely unbelievable. Possibly since we did not purchase vehicle from them. We have had 2 Lexus, purchased from others dealers out of town. Will never set foot in a Pohanka dealership. I am sure some have good experiences, but reading other reviews, some of the same named staff treated us the same way. Very sad. I will be purchasing my next Lexus soon and would have bought it here, but no way after the interaction we had. More

My third vehicle purchased from Nader Amirkabirian! He is professional and always a positive experience!! He is professional and always a positive experience!! More

Don’t bring your car here for service. I brought my 2024 Lexus RX350 for service one of their new staff Samira, doesn’t know much about car will help you. Their other staff won’t even help I brought my 2024 Lexus RX350 for service one of their new staff Samira, doesn’t know much about car will help you. Their other staff won’t even help. They never call to update you about the car. My car was done the day before and the next day I had to call for an update and they said it was done the day before. This dealer will lie to you and will make lots of excuses. The service manager Albert that was suppose to call me never did. Don’t waste your time and bring your car here. Who knows if they actually do your service at all. More

I recently purchased a GX550 Overtrail+ from Pohanka Lexus. From the moment I initiated an online inquiry to stepping onto the lot, Matt Vasenko helped me with the buying process, which was seamless a Lexus. From the moment I initiated an online inquiry to stepping onto the lot, Matt Vasenko helped me with the buying process, which was seamless and enjoyable. His communication was efficient, and he always responded quickly to my questions. What really stood out to me, however, was Matt's personable and genuine nature. There was no pressure, just a thoughtful approach to helping me find the perfect vehicle for my needs. Moreover, I'd be remiss if I didn't give a shout-out to Sales Manager Kirk Schwartz! His transparency throughout the entire process was refreshing, and he went above and beyond to ensure I had all the information I needed to make an informed decision. It’s rare to find such a dedicated team that truly prioritizes the customer's experience. In addition to making sure to help a Veteran! This was, without a doubt, a remarkable car-buying experience. I highly recommend both Matt and Kirk to anyone looking for a professional, stress-free, and honest approach to purchasing a vehicle. Thank you, Team Pohanka! ~Skip P. More

On February 17, 2025, I arrived at Pohanka Lexus at 12:30 PM for service. The check-in process was completely disorganized—there was no clear line, and customers rushed forward when advisors called “Next,” l PM for service. The check-in process was completely disorganized—there was no clear line, and customers rushed forward when advisors called “Next,” leading to people cutting in. Despite five staff members and a manager (Albert Yawson), only two advisors and the manager were actively assisting customers. After 15 minutes, Charles Nguyen helped me but was unprofessional. When I asked about my car, he told me to Google it. He initially said washer fluid wouldn’t be added, then changed his answer after checking. I also asked about the complimentary car wash, and he confirmed it. I specifically told him I would be waiting on the second level, and he said he would notify me when my car was ready. By 3:30 PM, I had received no updates. I called the service desk, only to learn my car had been ready for over an hour. When I confronted Charles, he falsely claimed he thought I had left. He then sent me to find my car, saying the keys were inside, but after searching multiple parking lots in freezing weather, an employee informed me that keys are always kept inside. After retrieving them, I found my car wasn’t washed or vacuumed. I had to wait another 90 minutes for the promised car wash, with Charles repeatedly forgetting about it. Only when I complained to Albert Yawson did my car finally get washed—over an hour late. Thinking my ordeal was over, I drove home, only to discover a long scratch on my windshield. I returned immediately, but Albert denied responsibility, insisting it was safe to drive. Throughout this entire experience, no one apologized, and the lack of professionalism and customer service was unacceptable. More

This is the second time I am getting ripped up by Pohanka Lexus service department. This time I took my car in because it had a slow leak in one of my tires. They called that there is nail in the tire and Lexus service department. This time I took my car in because it had a slow leak in one of my tires. They called that there is nail in the tire and although tire has under 15,000 miles we cannot repair the tire and I have to buy a new tire. I told them fine but, please keep my old tire for me. Not only they did not keep the tire, they charged me $30.00 to recycle it. More

Worst Lexus Service Department in the DMV. Purchasing a luxury vehicle should be a red carpet pleasant experience from point of purchase and throughout ownership. At least that is the goal I t Purchasing a luxury vehicle should be a red carpet pleasant experience from point of purchase and throughout ownership. At least that is the goal I think the manufacturer intended for there customer’s experience. Unfortunately there are dealer groups like Pohanka who’s clear concern for profit margins has left customer like myself and others receiving a fast food experience in addition to in my case the service department damaging my flag ship line vehicle. Please make sure to check your vehicle before and after should you service here because when they damage your car they will not tell you nor give you the courtesy of returning your call from the so called service Director, General Manager all the way up to execute level management. If you are lucky the best you will get is a nasty attitude, followed by denial and no accountability with a splash of aggression and a hint of arrogance like they are doing you a favor and you are lucky to get it. For those that love McDonald’s quality service and food this is a great place to go. Try one of the other Lexus dealers in theDMV for a luxury experience. Thanks for taking the time to read this review I hope it saves you TIME, MONEY AND THE HEADACHE of experiencing the worst service from a so called luxury dealership in the DMV. More

It's always a pleasure working with Shavan. My daughter just bought her first car and she is thrilled with it! Simply the most professional car buying experience around!!! He had the car detail My daughter just bought her first car and she is thrilled with it! Simply the most professional car buying experience around!!! He had the car detailed and ready to test drive when we arrived. The finance department was quick and efficient as well! We appreciate the great service you get from Shavan and Pohanka Lexus. More

It was my pleasure to purchase my Lexus Truck from Pohanka Chantilly. My Salesman Matthew Vasenko was great. He was knowledgeable, friendly and a joy to work with. If you ever need a Lexus, call Matth Pohanka Chantilly. My Salesman Matthew Vasenko was great. He was knowledgeable, friendly and a joy to work with. If you ever need a Lexus, call Matthew, you'll be in great hands! More

My purchase of a Lexus from Pohanka Lexus Chantilly could not have gone better. My salesman, Daniel Gajramsingh, was great, to the point that he drove my new car to me, a roundtrip distance of 450 miles. H not have gone better. My salesman, Daniel Gajramsingh, was great, to the point that he drove my new car to me, a roundtrip distance of 450 miles. He did a fantastic job every step of the way. More