Pohanka Lexus Chantilly

Horrible Dealership My mother had a problem with her brakes and went in to have them fixed. This car was only 9 months old, but the dealer ( James Kim ) suggested to buy My mother had a problem with her brakes and went in to have them fixed. This car was only 9 months old, but the dealer ( James Kim ) suggested to buy a brand-new car because they had a deal going on. He was very forceful and misinformed my mother, telling her she would only lose $6000. In actuality, her debt had increased by a whole $14000. They claimed to have informed my mother of this, but there is no way she would have accepted it with all the facts. This dealer also forcefully asked her to accept the keys even though she wanted to come pick it up later. My mother’s English is not very good, and she was manipulated by the dealership into buying a new car, spending more money than she was informed, and accepting the keys. I have asked my mother to be more careful from now on. Bottom line, I may or may not be buying Lexus in the future, but if I do, I would never purchase from this place and would not recommend any of my associates and friends to go here. Still waiting for the medallion survey to come so I can rate this horrible dealership. More

Great Experience! I came in to get my IS350 a routine oil change, but it turned out the care needed a 75,00 mile servicing. Asad was very professional and clearly expl I came in to get my IS350 a routine oil change, but it turned out the care needed a 75,00 mile servicing. Asad was very professional and clearly explained why is was important to service the car and the exact item that would be part of the servicing, but did not push me to do it. I would highly recommend him and Pohanka Lexus for anyone looking to buy or get their car serviced. More

Great Service Excellent service! Vernon is always very helpful explaining repairs needed on my car. I would highly recommend Pohanka Lexus to anyone looking for f Excellent service! Vernon is always very helpful explaining repairs needed on my car. I would highly recommend Pohanka Lexus to anyone looking for fast and reliable service. More

service review Fast, exactly at estimated cost, no upselling. Reza was pleasant, greeted me at the curb, walked me into the service center and took care of my needs Fast, exactly at estimated cost, no upselling. Reza was pleasant, greeted me at the curb, walked me into the service center and took care of my needs More

Oil change I alwaya come to pohenka lexus to get an oil change and learn what kind of maintenance my car needs based on the mileage. Its always a pleasure to wor I alwaya come to pohenka lexus to get an oil change and learn what kind of maintenance my car needs based on the mileage. Its always a pleasure to work with Esmeralda Sonato. She is very friendly and patient. I admire her attention to detail and work ethic More

Service Very good customer service performed quickly. This is the second time that I have been here and my experience has been very good with the dealer ship Very good customer service performed quickly. This is the second time that I have been here and my experience has been very good with the dealer ship overall and with the customer service associates. More

Fast And Friendly Service I was there on Monday 02/26/2018 in the evening for Routine Oil Change / Safety inspection / Emissions Test for my is350. They took my car for desire I was there on Monday 02/26/2018 in the evening for Routine Oil Change / Safety inspection / Emissions Test for my is350. They took my car for desired service very quick even i went late evening.While i was waiting in there Re-modeled Guest waiting room with variety of refreshments, the service pro Anuj Gyawali came to me regarding my car service status and concerned.i was out in no time.Highly Recommended . More

BEST OF THE BEST Pohanka Lexus provides an exceptional value for their customers. they are open 365 days a year, which is great thing. They're people are friendly.and Pohanka Lexus provides an exceptional value for their customers. they are open 365 days a year, which is great thing. They're people are friendly.and their service adviser, Vernon is a gem. More

Lexus Service The Pohanka Lexus service center does an excellent job of servicing our vehicle needs. They always provide loaners if we need it, but can finish most The Pohanka Lexus service center does an excellent job of servicing our vehicle needs. They always provide loaners if we need it, but can finish most services while we wait. Our service guy, Shane, is very nice and answers any questions we have. More

Superb Customer Service at Pohanka Lexus The service at Pohanka Lexus was great. I would rate it AAA+++. Lagii Batdorj Moore was the service consultant who assisted us. She got us in right The service at Pohanka Lexus was great. I would rate it AAA+++. Lagii Batdorj Moore was the service consultant who assisted us. She got us in right away on a Sunday for the 20,000 mile service on our ES350 and the state inspection. Lagii explained what would be done, how much it would cost, and how long it would take. She was exactly right on all counts and our car was ready promptly. Following the service, Lagii explained the status of the brakes and tires on the car. We also really enjoyed the new lounge and waiting area. Lagii stayed beyond her scheduled work hours to make sure our car was ready. First-rate service! More