Pohanka Lexus Chantilly

Great Customer Service I have been a customer of Pohanka Lexus of over 20 years. Doug Moultrie, the Service Director, Shane Tabit, the Service Manager, and Kevin Phillips, t I have been a customer of Pohanka Lexus of over 20 years. Doug Moultrie, the Service Director, Shane Tabit, the Service Manager, and Kevin Phillips, the Parts Manager, continue to impress me with their outstanding customer service. They make me feel like part of the family whenever I see them. More

Excellent Service The service was excellent. Asad Malik was knowledgeable and friendly. They took care of a Lexus recall relatively quickly and also secured my fog ligh The service was excellent. Asad Malik was knowledgeable and friendly. They took care of a Lexus recall relatively quickly and also secured my fog light which was loose. I would visit again. More

Many Thanks!!! I was on my way to work with the sun blinding me and hit the mother of all potholes. After saying a few not so many nice words aloud I knew I better I was on my way to work with the sun blinding me and hit the mother of all potholes. After saying a few not so many nice words aloud I knew I better stop into the dealership to have the service department look at my tire. I pulled in and there was, Shane, the service supervisor there to greet me. I explained what had happened and he got me in a loaner car and sent me on my way. Shortly thereafter Shane called to let me know I had not only flattened my tire but bent my rim! I gave him the go ahead to get my car back in running order. As soon as my car was done Shane called me again and let me know and he was there when I picked up making sure everything was to my satisfaction. What a great customer service experience! More

Excellent Customer Service from Mr. Raymon Tanyos Many thanks to Mr. Raymon Tanyos for his patience and going that extra mile in seeing that all my questions and concerns were answered and resolved. Many thanks to Mr. Raymon Tanyos for his patience and going that extra mile in seeing that all my questions and concerns were answered and resolved. Mr Tanyos is truly an excellent customer service rep. Pohanka Lexus Chantilly is very fortunate to have him as an employee. More

Always cheerful A great place people there are friendly and willing to help Richard does a great job helping me. I love the snacks and I get my car back very quickly A great place people there are friendly and willing to help Richard does a great job helping me. I love the snacks and I get my car back very quickly . I will alway come to this place More

Excellent customer service Pohanka Lexus Chantilly consistently delivers an excellent customer experience. Asad Malik is my service advisor and he always delivers an outstanding Pohanka Lexus Chantilly consistently delivers an excellent customer experience. Asad Malik is my service advisor and he always delivers an outstanding customer service. He checks my service history and recommends what needs to be done. He is very professional, kind and friendly. Asad Malik is one of the best service advisors at Pohanka Lexus at Chantilly. I highly recommend Pohanka Lexus for service. More

Excellent job Recently brought my Lexus in for service had the opportunity to work with Chris chao, very professional and knowledgeable. Highly recommend. Thank you Recently brought my Lexus in for service had the opportunity to work with Chris chao, very professional and knowledgeable. Highly recommend. Thank you very much More

Kudos! I took my car in for repairs and routine maintenance. The whole process from drop-off to pick-up was very easy and fast. I was given a loaner car I took my car in for repairs and routine maintenance. The whole process from drop-off to pick-up was very easy and fast. I was given a loaner car and my car was ready for pick-up the following day. I experienced great customer service which made the whole transaction run smoothly. More

amazing job Service was so amazing. Excellent and friendly service. Convenient and I will recommend to any body. I will use always. Very good service department w Service was so amazing. Excellent and friendly service. Convenient and I will recommend to any body. I will use always. Very good service department with right prices . More

Expectations met Great service experience as aways. The process of leaving the car for service, picking up a loaner, returning the loaner, and picking up the car afte Great service experience as aways. The process of leaving the car for service, picking up a loaner, returning the loaner, and picking up the car after service is simple yet efficient. Staff is friendly and courteous. Asad Malik is very knowledgable, professional and a courteous service adviser. Would visit again!!! More