Pohanka Lexus Chantilly

Sometimes you just have to take the Bull by the horns Recently I took my 2015 NX300h with a very strange problem. The monitor completely fogged up after cleaning the inside of my front windshield. I keep Recently I took my 2015 NX300h with a very strange problem. The monitor completely fogged up after cleaning the inside of my front windshield. I keep my car very clean, so I was really bewildered when my 15 month old car, acted up. At first, I hit a brick wall with the service writer. She told me that it would not be covered by Lexus. I took it home to decide what my course of action would be. So I called the general manager, For a guy who has bought 5 vehicles from the Pohanka dealership, I thought I would get a little bit of extra attention. To my surprise, I was given NO help with the service issue. He referred me to the "Bull", the service manager. I thought I would have to jump up and down and wrestle him to the ground. Let me back up just for a moment. After graduating from James Madison University, many many moons ago, I spent 6 years in a dealership in Alexandria, I did everything from salesperson to the used car manager, so I know what goes on in a dealership and what the service manager can and can not do within reason. I was ready to go to war because the part alone was quoted at $ 3,300. That's right, $ 3,300 plus labor to install the new screen. The car cost more than $50,000 and was only 3 months out of warranty. Boy, was I wrong, Doug Moultrie, the service manager and Shane Tabit, hit it right off since we shared some history about the business. All three of us went out to see my malfunctioning monitor and they said they had never seen a monitor fog up like that. We walked back inside and he told Shane and myself he needed to make a few phone calls and asked me to wait for a few minutes. In about 10 minutes, Shane came out and told me they needed to keep my car, so they gave me a rental car for $5.00 a day and sent m on my way. On Friday a service writer called me up to say come and get your car, it is all done.and that was it. I never saw Doug or Shane to say thank you. So Doug and Shane and everyone else who had something to do with the appeal to lexus to have this covered under warranty. I know this is a exemption and a special case that doesn't happen everyday. I don't know the merits to this case but Doug and Pohanka went over and above their duty to make a unhappy customer a raving fan. Once again, thank you, Rick Clark More

Service center My experience with service person Lagii Moore and dealership was fantastic .I felt no pressure and felt comfortable . She was very personable and prof My experience with service person Lagii Moore and dealership was fantastic .I felt no pressure and felt comfortable . She was very personable and professional. Thank you More

Great Customer Service I have been a customer of Pohanka Lexus of over 20 years. Doug Moultrie, the Service Director, Shane Tabit, the Service Manager, and Kevin Phillips, t I have been a customer of Pohanka Lexus of over 20 years. Doug Moultrie, the Service Director, Shane Tabit, the Service Manager, and Kevin Phillips, the Parts Manager, continue to impress me with their outstanding customer service. They make me feel like part of the family whenever I see them. More

Excellent Service The service was excellent. Asad Malik was knowledgeable and friendly. They took care of a Lexus recall relatively quickly and also secured my fog ligh The service was excellent. Asad Malik was knowledgeable and friendly. They took care of a Lexus recall relatively quickly and also secured my fog light which was loose. I would visit again. More

Many Thanks!!! I was on my way to work with the sun blinding me and hit the mother of all potholes. After saying a few not so many nice words aloud I knew I better I was on my way to work with the sun blinding me and hit the mother of all potholes. After saying a few not so many nice words aloud I knew I better stop into the dealership to have the service department look at my tire. I pulled in and there was, Shane, the service supervisor there to greet me. I explained what had happened and he got me in a loaner car and sent me on my way. Shortly thereafter Shane called to let me know I had not only flattened my tire but bent my rim! I gave him the go ahead to get my car back in running order. As soon as my car was done Shane called me again and let me know and he was there when I picked up making sure everything was to my satisfaction. What a great customer service experience! More

Always cheerful A great place people there are friendly and willing to help Richard does a great job helping me. I love the snacks and I get my car back very quickly A great place people there are friendly and willing to help Richard does a great job helping me. I love the snacks and I get my car back very quickly . I will alway come to this place More

Excellent customer service Pohanka Lexus Chantilly consistently delivers an excellent customer experience. Asad Malik is my service advisor and he always delivers an outstanding Pohanka Lexus Chantilly consistently delivers an excellent customer experience. Asad Malik is my service advisor and he always delivers an outstanding customer service. He checks my service history and recommends what needs to be done. He is very professional, kind and friendly. Asad Malik is one of the best service advisors at Pohanka Lexus at Chantilly. I highly recommend Pohanka Lexus for service. More

Excellent job Recently brought my Lexus in for service had the opportunity to work with Chris chao, very professional and knowledgeable. Highly recommend. Thank you Recently brought my Lexus in for service had the opportunity to work with Chris chao, very professional and knowledgeable. Highly recommend. Thank you very much More

Kudos! I took my car in for repairs and routine maintenance. The whole process from drop-off to pick-up was very easy and fast. I was given a loaner car I took my car in for repairs and routine maintenance. The whole process from drop-off to pick-up was very easy and fast. I was given a loaner car and my car was ready for pick-up the following day. I experienced great customer service which made the whole transaction run smoothly. More

amazing job Service was so amazing. Excellent and friendly service. Convenient and I will recommend to any body. I will use always. Very good service department w Service was so amazing. Excellent and friendly service. Convenient and I will recommend to any body. I will use always. Very good service department with right prices . More