Pohanka Lexus Chantilly

Silver Platter Service My Pohanka Lexus experience was positively enhanced by Chris Chao. He is highly knowledgeable, professional and committed to exceeding Lexus' custome My Pohanka Lexus experience was positively enhanced by Chris Chao. He is highly knowledgeable, professional and committed to exceeding Lexus' customer service standards. From the moment I entered the dealership, he listened, asked questions and documented my issue. He could tell I worked a long day. So, he invited me to have a snack from the lounge before I left the dealership. During the follow up phone call, he provided detailed facts and made sure I understood the process. I appreciate Chris' attention to details. More

BEST Service Experience EVER!!! I'm very impressed with the customer service at Pohanka Lexus Service Center. Chris Chao, is very nice and helpful. He explained everything thoroughl I'm very impressed with the customer service at Pohanka Lexus Service Center. Chris Chao, is very nice and helpful. He explained everything thoroughly. He did the best to get me in and out fast. He knows what he is doing. The customer lounge was great. Everything went great on my visit. Thanks Chris! More

My first service experience I purchased my first lexus Rx350 from California. I was passing through Virginia, my oil maintenance light come on . I brought my lexus to Pohanka de I purchased my first lexus Rx350 from California. I was passing through Virginia, my oil maintenance light come on . I brought my lexus to Pohanka dealership and greeted by Lagii . She was quick and knowledgeable . During the service , I waited on main lounge and enjoyed my massaging chair . I feel relaxed and ready to head out to my road trip Thank you More

Suseel Kanagaratnam is the BEST Suseel Kanagaratnam provided the best car buying experience I have had yet. He was responsive, attentive, honest, and extremely helpful in my purchas Suseel Kanagaratnam provided the best car buying experience I have had yet. He was responsive, attentive, honest, and extremely helpful in my purchase of a used SUV. He took me on several test drives, answered all my questions and concerns, always answered his phone, and never kept me waiting. He even helped me clean out items from my old car that I was trading in. I consider the Pohanka dealerships to be the very best in terms of customer service for both sales and service, but Suseel stands out with his positive outlook and helpful attitude. I never felt rushed and pressured - on the contrary - I felt like a VIP when working with Suseel. The financing experience with Harris Chaudhry was outstanding as well. He offered me extended warranty options I would have never considered and made it possible for me to proceed with an extended warranty. Many thanks to Suseel and Harris for the exemplary service and support in purchasing my vehicle. More

TOP RATE SERVICE!DEFINITELY THE RITZ CARLTON OF CAR SERVICE Pohanka Lexus Chantilly- did an awesome job ! Raymon Tanyos was excellent with communicating and handling our service. Raymon was top rate Service Co Pohanka Lexus Chantilly- did an awesome job ! Raymon Tanyos was excellent with communicating and handling our service. Raymon was top rate Service Consultant- wish there were more people like him in the world of service ! Joe also did an excellent job with diagnosing my car. Drives like a dream now! Thanks everyone at Pohanka ! Your team is awesome! More

Got an Oil Change The wait isn't too terrible because the waiting area is awesome: wifi, "quiet room", massage chairs, and snacks(lots of snacks). The Guy comes to get The wait isn't too terrible because the waiting area is awesome: wifi, "quiet room", massage chairs, and snacks(lots of snacks). The Guy comes to get you when your stuff is done. The service itself is kinda expensive though ($90 for oil change), but the quality of service is top-notch. More

Great service at Pohanka Lexus Chantilly! I just finished another 100% positive service experience at Pohanka Lexus Chantilly. Everything about the experience is beyond what I have ever seen I just finished another 100% positive service experience at Pohanka Lexus Chantilly. Everything about the experience is beyond what I have ever seen at a Dealer service Department. Other Vehicle Service organizations should take lessons. Friendly, professional engagement with my Service Consultant; superior service product ... thank you for the loaner and the car clean-up and wash on our RX-350. More

James Manikath & Service Team Leaving my car with Jame Manikath eases all anxiety. He is so detailed and his recommendations are spot on. No repeat work on services with this tea Leaving my car with Jame Manikath eases all anxiety. He is so detailed and his recommendations are spot on. No repeat work on services with this team. Excellent Work! More

Raymon is the Best If you are visiting this dealership for service, I highly recommend Raymon! He really takes the time to listen to and address your concerns, as well If you are visiting this dealership for service, I highly recommend Raymon! He really takes the time to listen to and address your concerns, as well as document your account thoroughly so the technicians have more than enough information to work with. He always exercises extreme levels of professionalism, and is very personable. He delivers world-class service and is always a pleasure to do business with. He is the only service consultant that I will go to. I plan my services around his schedule; thats how great he is! More

Great service at Pohanka Lexus I have been using this Pohanka dealership for the last 5 years. Each time I take the car for service, I come back happy for the service they provide t I have been using this Pohanka dealership for the last 5 years. Each time I take the car for service, I come back happy for the service they provide time of entry to exit. My Service Rep is Shane Tabit. For the past 5 years. I have found him to be highly knowledge, professional, articulate and extremely polite. He answers all questions without reservation and provides advise which is in the best interest of the customer. Having professionals like Shane is truly a great asset for Pohanka, Chantilly. More