Pohanka Lexus Chantilly

Reza's Top of the line Service From the Moment that I have stepped into the service department Reza's Unbelievable top of the line Customer service shined. He was very prompt , very From the Moment that I have stepped into the service department Reza's Unbelievable top of the line Customer service shined. He was very prompt , very thorough and accurate with everything we discussed about with my vehicle . I personally felt I could trust him with my vehicle and on his recommendations to keep my Lexus on the road. I will definitely be coming back to him for all my service needs and I definitely will be recommending him to everyone I know. 5 star A+ service! More

Above and beyond service. My review is strictly about the service department and not the overall dealership. I purchase my Lexus at Silver Springs (Darcars) and have only used My review is strictly about the service department and not the overall dealership. I purchase my Lexus at Silver Springs (Darcars) and have only used them perhaps twice for maintenance. I haven’t used them because my Sales rep no longer work at this dealership, I’ve been using Pohanka for service shortly after becoming a Lexus owner. About 3 weeks ago my car loss power within seconds driving to work on the busy highway of 270 in Maryland. I was able to drive my car to Pohanka after stopping several times and met my service manager Shawn Prichard. I can say with great confidence that Shawn is a great asset to Pohanka Lexus dealership, my maintenance experience was the best I had since becoming the proud owner of 4 Lexus IS250. Shawn kept me updated daily to include weekends and on his day off from work. I was contacted by email, Text and several phone calls. After about 2 weeks battling the extended warranty company, I headed out of town for a business trip and prior to my trip Shawn promised my car will be delivered to my home if I am still away and yes he delivered my car Personally on a Sunday while I was away. I have never had such service and I would absolutely recommend Shawn to some of my Lexus owners, also he is definitely a positive asset to Pohanka Lexus, current and future Lexus owners. Thanks Shawn for a job well done. More

Pohanka Lexus Service Shane at Pohanka Lexus is my go to guy at the service department. He always makes it easy. I highly recommend him if you need to get your Lexus serv Shane at Pohanka Lexus is my go to guy at the service department. He always makes it easy. I highly recommend him if you need to get your Lexus serviced or repaired. Thanks again Shane! Jo More

Awsome service I'm always happy to see my main man Shane Tabit when I go get my car serviced at Pohanka Lexus. He's a great guy who's easy to talk to an does a fant I'm always happy to see my main man Shane Tabit when I go get my car serviced at Pohanka Lexus. He's a great guy who's easy to talk to an does a fantastic job. All of the staff at Pohanka do a great job, but Shane really stands out as having an exceptional commitment to providing luxury service Daniel Cross More

Amazing service from James I recently brought my car in for service and was greeted by James in the service department. I told him some of the issues I was having with my car an I recently brought my car in for service and was greeted by James in the service department. I told him some of the issues I was having with my car and he did an outstanding job explaining what they could do to fix them and even had one of the techs from the shop come out so I could actually show them. He stayed in constant contact with me while they had my car and everything was seamless when I came back to pick it up. I was extremely satisfied with our interaction and will recommend him to anyone looking for an advisor. More

Great Customer Service A few months back, I was in for the 15K service on my 2015 RX350, Raymon had quoted me a price for the 90K service on my 2006 GX470. Although the GX A few months back, I was in for the 15K service on my 2015 RX350, Raymon had quoted me a price for the 90K service on my 2006 GX470. Although the GX only has 75K miles on it, the 90K service was needed because 10 years had passed. Raymon remembered me when I returned to the dealership and, as always, was very friendly, very professional. He got me in, setup for the service, and had me out the door in a Pohanka loaner, in no time! Thank you Raymon and Thank You Pohanka Lexus. More

Bought certified HS250. Allignment was not good I was very impressed with my service manager. He kept pursuing every option to get my car into proper alignment. After trying a regular alignment, h I was very impressed with my service manager. He kept pursuing every option to get my car into proper alignment. After trying a regular alignment, he had the car test driven by a mechanic and it still was not correct. Finally he was able to determine that the rear axle control arm needed repair. Nice job Reza. Thank you for all your time and support!! More

Fast and complete service I went for a 40k service on my RX350 and was served by Raymon Tanyos. As usual he was professional and very helpful. Service was performed in 1 hour. I went for a 40k service on my RX350 and was served by Raymon Tanyos. As usual he was professional and very helpful. Service was performed in 1 hour. I strongly recommend Pohanka Lexus for service even after the warranty is up. More

Exceptional Service Experience Time and time again Pohanka Lexus Service continues to raise the bar for premium automobile service. I brought my Lexus in for service early sunday mo Time and time again Pohanka Lexus Service continues to raise the bar for premium automobile service. I brought my Lexus in for service early sunday morning to avoid any form of rush and was promptly greeted by James Manikath. Not only did James take the time to walk me through exactly what my car needed due to the high mileage but he also took the time to ensure I fully understood every detail of what the particular service entailed. Throughout the course of the service James provided me with consistent updates as to what had been completed, what was left, and the approximate time of completion. This was by far the best service experience I had and would like to give kudos to James for being a true professional. I would recommend anyone and everyone to go see James the next time you happen to need service. More

Brake Service I worked with Chris Chao and he went ABOVE AND BEYOND the call of duty to make me happy. His friendly attitude and his on-time approach to every issu I worked with Chris Chao and he went ABOVE AND BEYOND the call of duty to make me happy. His friendly attitude and his on-time approach to every issue my car was facing, made the ordeal manageable. I went in upset that my brakes were having issues on my GS350, and Chris helped facilitate the repair of my braking system with the Lexus Customer Service Department. Thanks Chris, for yet another 5 star visit. I recommend anyone with a Lexus to see this man, he will help you and give you the VIP, red carpet service. -Eddie More