Pohanka Lexus Chantilly

Outstanding customer service by James Recently I took my Lexus ES350 for service at Pohanka. The Service Representative was James Manikath. I was greeted cordially and within no time wr Recently I took my Lexus ES350 for service at Pohanka. The Service Representative was James Manikath. I was greeted cordially and within no time wrote up the ticket and gave me details about the work and how long it will take. I was treated as a very special client. Couple of time he came to remind me of how the work was going and when I can expect the car be ready. It was a wonderful experience to know that he cares about me and my needs. It was a pleasure to work with James and he is the reason why I will go to the dealer when I have other options. He is caring, articulate, honest and trustworthy. Thank you for having employees like James in your establishment. He is a top notch representive. More

Excellent service, Thanks, James ! I needed to get my RX 330 in yesterday for service. James made the process so effortless. My wife and kid had to wait to get the car out. He answered I needed to get my RX 330 in yesterday for service. James made the process so effortless. My wife and kid had to wait to get the car out. He answered all our questions and recommended that we keep an eye out on the tires and get it rotated as it may have been over 5k miles since the last one. We often make it a point to schedule with James as he has been very helpful in providing the right level of recommendation in regards to service procedures. Thanks, once again for making our day and getting in and out as smooth as possible. I would highly recommend that you ask for James the next time there is a need for servicing your vehicle. More

Excellent Service with Knowledgeable Service Consultants I trust the great work that everyone at this dealership has done for my car. No matter what the issues may be, the service consultants to the technic I trust the great work that everyone at this dealership has done for my car. No matter what the issues may be, the service consultants to the technicians have repaired my car successfully to make it feel like new again. The service consultants are very helpful and considerate, catering to your vehicle's needs. More

Efficient Service - In and Out and On My Way I had a recall on my Lexus HS250H and Raymon Tanyos ensured the replacement part was available and the rental car was ready for me when I arrived. I I had a recall on my Lexus HS250H and Raymon Tanyos ensured the replacement part was available and the rental car was ready for me when I arrived. I was in and out and on my way within 20 minutes of arriving at the Service Entrance. It's always a pleasure bringing my car in for service since I know I will be on my way in no time. Sincerely, James Shaw More

No games / In and out in just over 2 hours Cesar was our salesperson and he treated us very well. There were no games and the whole car buying process was just over 2 hours total! We drove 13 Cesar was our salesperson and he treated us very well. There were no games and the whole car buying process was just over 2 hours total! We drove 134 miles one way to buy from Pohanka Lexus and it was well worth our trip. They had the car we wanted (selection-yes!) and at the price we needed. Cesar treated us with respect, related to us during negotiations and made this deal happen. We are so very happy! Thank you Cesar! More

Decent service center I recently went to get my car serviced at the Pohanka Lexus. Mrs. Lhagi was very nice and polite. She has explained me everything I needed to know. I recently went to get my car serviced at the Pohanka Lexus. Mrs. Lhagi was very nice and polite. She has explained me everything I needed to know. More

Service I have known James for past Eight years when I bought my first Lexus at Chantilly. From the very first service of my Lexus till today, James has been I have known James for past Eight years when I bought my first Lexus at Chantilly. From the very first service of my Lexus till today, James has been taking care of all my car service needs. The best care ever offered at any dealership, with a personal touch, James has been a true professional, courteous, friendly and helpful. More

Routine service experience My routine service experience with Raymond Tanyos was a 10 out of 10. The service was performed timely and effortlessly. There were no surprises. My routine service experience with Raymond Tanyos was a 10 out of 10. The service was performed timely and effortlessly. There were no surprises. Raymond was awesome. More

LAGII IS A GREAT ASSET I have dealt with Lagii Moore the last two times I brought my GS 350 for service, and both times I was impressed by her dedication to customer satisfa I have dealt with Lagii Moore the last two times I brought my GS 350 for service, and both times I was impressed by her dedication to customer satisfaction. She has kept me updated, was very knowledgeable, and very polite. I trust her judgement and advice, praise her effort, and recommend to all other Pohanka Lexus customers. More

Weak Battery I brought my 2013 Lexus XR450 h in for the second time within 2 weeks. I was taking quite a few tries before the car would start. The first time I w I brought my 2013 Lexus XR450 h in for the second time within 2 weeks. I was taking quite a few tries before the car would start. The first time I was told by another young lady service representative, that there was no problem with the battery, but I could replace it for approximately $470. Within two weeks I returned with the same issue and Raymon Tanyos was tenatious until finally the battery was tested and failed. It passed on the first testing. Raymon got me a battery from other than Chantilly and provided me with a loaner and the warrantee covered the new battery. Even though it was my second visit for the battery Raymon ensured I had the problem fixed. More