Pohanka Lexus Chantilly

LAGII IS A GREAT ASSET I have dealt with Lagii Moore the last two times I brought my GS 350 for service, and both times I was impressed by her dedication to customer satisfa I have dealt with Lagii Moore the last two times I brought my GS 350 for service, and both times I was impressed by her dedication to customer satisfaction. She has kept me updated, was very knowledgeable, and very polite. I trust her judgement and advice, praise her effort, and recommend to all other Pohanka Lexus customers. More

Poor Service Pohanka Lexus was the worst experience I have ever had at any Lexus dealership. I would not recommend taking your car there for service. I had the unf Pohanka Lexus was the worst experience I have ever had at any Lexus dealership. I would not recommend taking your car there for service. I had the unfortunate experience of taking my car there. I received a shocking bill that was 800 over what was estimated because of their inept communication skills. Never authorize work over the phone for this dealership. This dealership is very poor at their communications skills. The service writer did not explain that the cost of the work was per side. The service writer implied the the total cost. The service writer never stated over the phone the total cost or per side cost. If you need to authorize additional services make sure you go in person and review a print out. When I did go in to pick up my car the one of the girls at the counter said we could take care of this if I was willing to purchase a new car. Watch out they will try to roll the cost in. I am not in the market for a new car nor would I ever purchase from this shady dealership. DO NOT TRUST Pohanka Lexus. More

Weak Battery I brought my 2013 Lexus XR450 h in for the second time within 2 weeks. I was taking quite a few tries before the car would start. The first time I w I brought my 2013 Lexus XR450 h in for the second time within 2 weeks. I was taking quite a few tries before the car would start. The first time I was told by another young lady service representative, that there was no problem with the battery, but I could replace it for approximately $470. Within two weeks I returned with the same issue and Raymon Tanyos was tenatious until finally the battery was tested and failed. It passed on the first testing. Raymon got me a battery from other than Chantilly and provided me with a loaner and the warrantee covered the new battery. Even though it was my second visit for the battery Raymon ensured I had the problem fixed. More

High prices but good service The prices here are really high. I've seen better prices elsewhere. Over $250 for a routine service. Plus they charge for loaner cars. Overall, the c The prices here are really high. I've seen better prices elsewhere. Over $250 for a routine service. Plus they charge for loaner cars. Overall, the customer service was very good. Richard was great. If I come back it's because how I was treated rather than the price. More

Best SERVICE !!! The employee who assisted me was very helpful. He was quick in assisting me,answered all my questions, and made me feel assured. I definetly recommend The employee who assisted me was very helpful. He was quick in assisting me,answered all my questions, and made me feel assured. I definetly recommend you see REZA when visiting this location!!! More

Best experience, well taken care of The best care ever offered at any dealership, with a personal touch. James has been a strong reason for me to continue to use the dealership, for my The best care ever offered at any dealership, with a personal touch. James has been a strong reason for me to continue to use the dealership, for my service needs for both my SUVs. More

Exceptional Service Being a long time Lexus owner it is always good to know that my car is in good care whenever I bring it in for service at Pohanka. My go to service ad Being a long time Lexus owner it is always good to know that my car is in good care whenever I bring it in for service at Pohanka. My go to service advisor is Cliff Pak mainly because of his outstanding customer service skills as well as his willingness to go over every aspect of the maintenance procedure and any recommendations that might have come up. He is also very knowledgeable and an all around humble guy. I would highly recommend everyone and anyone to ask for Cliff the next time your vehicle is due for service. More

I love Pohanka Had to bring in my Lexus to take care of some recalls. I worked with Chris chao, excellent service advisor who kept me informed and even topped off my Had to bring in my Lexus to take care of some recalls. I worked with Chris chao, excellent service advisor who kept me informed and even topped off my gas! I love pohanka. More

Excellent Service Department A huge thank you to Raymon Tanyos, my service consultant at Pohanka Lexus. Being a Mercedes owner for several years, I didn't realize the difference A huge thank you to Raymon Tanyos, my service consultant at Pohanka Lexus. Being a Mercedes owner for several years, I didn't realize the difference in service. I didn't need an appointment at Lexus - what a shocker! I could take my car in on a snowy Sunday - I couldn't believe it! All that combined with the wonderful service of Raymon Tanyos made is a world class experience. Thank you Raymon and the rest of the Pohanka Lexus Chantilly Service Team. You're the best!!! More

QUICK SERVICE I was very happy with the quick greeting and swift process of necessary paperwork. Also received a phone call to come pick up car. after couple hours I was very happy with the quick greeting and swift process of necessary paperwork. Also received a phone call to come pick up car. after couple hours Sometimes I have to call and check status, which I don't like to do. More