Pohanka Lexus Chantilly

Great Service Freddy Earl is the main reason I continue to bring my IS250 Lexus to Pohanka Lexus. Pohanka always provides great service but I feel like Freddy alway Freddy Earl is the main reason I continue to bring my IS250 Lexus to Pohanka Lexus. Pohanka always provides great service but I feel like Freddy always goes the extra mile to make sure I am provided with great customer service. I would recommend anyone to request Freddy Earl to check their cars for maintenance. More

Excellent Customer Service Assad Malik provided excellent customer service on my recent visit to Pohanka Lexus! I took my vehicle in because the "check engine" light warning bec Assad Malik provided excellent customer service on my recent visit to Pohanka Lexus! I took my vehicle in because the "check engine" light warning because water pump broken and the vehicle was due for regular maintenance 60k. Actual mileage on car is 70432. Just cross warranty mileage. Mr Assad investigated options available, and was able to get Lexus to cover all of the costs associated with the new parts and labor, saving me hundreds of dollars He kept me updated on the status/progress, and my vehicle was ready when he said it would be available for pick-up. More

Excellent Service Pohanka Lexus Chantilly consistently delivers an excellent customer experience. I purchased my car there and always bring it there for service. Today Pohanka Lexus Chantilly consistently delivers an excellent customer experience. I purchased my car there and always bring it there for service. Today my service consultant was Asad Malik who was friendly, energetic, and efficient. I highly recommend Pohanka Lexus Chantilly for sales and service. More

Customer Care is not just a wall poster! Arrived without an appointment with some questions / concerns about sounds in my new RX450H. I walked to the first service desk and was met by Ray Ta Arrived without an appointment with some questions / concerns about sounds in my new RX450H. I walked to the first service desk and was met by Ray Tanyos. I explained that this was my first hybrid. He immediately proceeded to arrange for a tech. to ride with me to assess my concerns. As it turned out, everything I was hearing was "routine" for a hybrid, and I was reassured. As comforting as that news was, I subsequently learned (from his business card) that Mr. Tanyos had already completed his workday and was "wrapping up" and heading home when I showed up at his desk. Though it was already an hour after his quitting time, he had stayed around to insure that my concerns were addressed and resolved to my satisfaction. As he walked me to my vehicle, I was reminded of the old bromide: "What you do speaks so loudly I can't hear what you say". Though all businesses today display some kind of poster about "customer care", Ray Tanyos is proof that customer care is not just lip service at Pohanka. Ray's willingness to see to it that my concerns were addressed (at, undoubtedly, a personal inconvenience) confirmed that I made the right decision in buying a vehicle at Pohanka! More

Raymon Tanyos Your Mr. Tanyos saw that I was very lame with a broken ankle and came around to make sure the line did not crowd me out. He took care of the service i Your Mr. Tanyos saw that I was very lame with a broken ankle and came around to make sure the line did not crowd me out. He took care of the service issues and arranged a place for me to sit while waiting for the loaner. He helped me get to the car. After all that it turned out that my wallet was left in the back of the car and I needed it for ID for a surgery the next day. He moved quickly and kindly to find it and retrieve it and have it waiting for me at the end of the day. Please know that he is a fabulous ambassador for Pohanka. I have purchased two cars from Cesar and have been very happy but Mr Tanyos is a star! Thank you, Patricia de Bearn More

Lagil Moore Whenever I need to get service done on my car I work with Lagil Moore. She is excellent to work with, very professional and always puts the customer f Whenever I need to get service done on my car I work with Lagil Moore. She is excellent to work with, very professional and always puts the customer first. Very happy to continuously work with her and Lexus should recognize Lagil for her outstanding support More

Pohanka Lexus Went in for 40K mile service. Service adviser (Asad) is a great guy. He is very efficient - met me at the door and was very thorough in providing me a Went in for 40K mile service. Service adviser (Asad) is a great guy. He is very efficient - met me at the door and was very thorough in providing me all the neccessary inforfmation, and did not waste any time. I was able to get in and out rather quickly, which I appreciate. More

good service..had a great experience with mr. asad mailk very helpful and courteous. I had some issues with my tires and Mr. Asad Malik and his team were very helpful in addressing those issues as well... very helpful and courteous. I had some issues with my tires and Mr. Asad Malik and his team were very helpful in addressing those issues as well... More

Great service! Mitch Buster provided excellent customer service on my recent visit to Pohanka Lexus! I took my vehicle in because the "check engine" light warning se Mitch Buster provided excellent customer service on my recent visit to Pohanka Lexus! I took my vehicle in because the "check engine" light warning sensor tripped, and the vehicle was due for regular maintenance. Mitch looked into a previous sensor trip for the same issue when the vehicle was still under warranty, but because I was traveling at that time and the out of state dealership I stopped at didn't have the part in stock, they reset the sensor. The parts/labor for the repair of the issue was now going to be quite costly. Mitch investigated options available, and was able to get Lexus to cover all of the costs associated with the new parts and labor, saving me hundreds of dollars. Though the service department was extremely busy, he got me set up with a loaner vehicle promptly. He kept me updated on the status/progress, and my vehicle was ready when he said it would be available for pick-up. I just wanted to pass along my sincere thanks and gratitude for all Mitch did to help me! More

Wonderful Asad Malik is a great service employee. He is always kind, knowledgeable and has great interpersonal skills. He is perhaps the greatest of all time. Asad Malik is a great service employee. He is always kind, knowledgeable and has great interpersonal skills. He is perhaps the greatest of all time. More