Pohanka Lexus Chantilly

Exceptional service I have been a customer since 1999. I have found the service center to be exceptional in terms of innovation and customer interaction. I have been inte I have been a customer since 1999. I have found the service center to be exceptional in terms of innovation and customer interaction. I have been interacting with James for many years and find him to be a person of high integrity, very pleasant and knowledgable on the requirements. I would rate James as one of the few persons with exceptional customer focus, and you always come away with the feeling that you have spent your money well. More

Excellent Services Provided by James Manikath James Manikath has been providing me service at Pohanka Lexus Service Station for the past 6 years. James is very courteous, prompt and professional i James Manikath has been providing me service at Pohanka Lexus Service Station for the past 6 years. James is very courteous, prompt and professional in his dealings. He has very sound knowledge about Lexus cars as well as the contemporary cars in the market. He takes great pains to explain the reasons for any defect in the car and recommends correct remedial action. He inspires confidence and I fully trust him. James is very dedicated. He keeps me informed about the readiness of my car. At times he has also guided me to take advantage of various promotions running from time to time. Vijay Soni More

Exceptional attention from James Manikath James has been taking care of my Lexus ES350 since it was purchased in 2008. I have dutifully taken my car for service to James at the Pohanka Lexus C James has been taking care of my Lexus ES350 since it was purchased in 2008. I have dutifully taken my car for service to James at the Pohanka Lexus Chantilly ever since. He even remembers what has been done on the car before and what needs to be done! Of course he verifies everything by looking at the service record on the computer and make sure everything is done to perfection. I have always got the car back from service sooner than expected. James also has high integrity and has never recommended a service item that was not necessary. His knowledge of the vehicle is quite deep and I have always trusted his judgment. My 2008 ES 350 still runs smoothly and has never broken down while on the road or at home. I must comment James for his complete dedication to customers like me. More

Great Service I bring my car here for any service it needs and this time it was for scheduled maintenence. As usual James was excellent at his job. End Result - Y I bring my car here for any service it needs and this time it was for scheduled maintenence. As usual James was excellent at his job. End Result - Yet another satisfied customer (again). More

Amazed by Service with a Smile James has been my service rep for the past the 10 years, and I have never been disappointed in the quality of the service he provided. He goes to gre James has been my service rep for the past the 10 years, and I have never been disappointed in the quality of the service he provided. He goes to great length in explaining and making sure that the I get the appropriate maintenance done on my LX470, which used for 14+ years. Thanks to him I enjoyed that SUV for a long time, and that led me to trade that in and buy a new LX570 and he will be my service rep for the times to come and hope he takes care of my new vehicle as he did in the past More

Excellent Service and Care I had a great experience in Pohanka Lexus. Mitch Buster took great care of me. I took it to local dealership prior and they told to even figure out w I had a great experience in Pohanka Lexus. Mitch Buster took great care of me. I took it to local dealership prior and they told to even figure out what the problem is I have to pay for 2 hours of labor. Mitch was able to work with the team of the mechanics and recognized the problem within few minutes, at no cost. I will say this dealership is definitely female friendly, you don't have to be afraid that just because you are the woman you will be cheated. Ask for Mitch, he will take great care of you! More

Excellent service before Christmas I had the pleasure of having Lagii Moore as my advisor. She greeted me and explained all of the services and recommendations for my car. She accommod I had the pleasure of having Lagii Moore as my advisor. She greeted me and explained all of the services and recommendations for my car. She accommodated my needs, as it is difficult to wait service area having three little ones under 5. Highly recommended dealership with great employers More

Service on 2015-12-14 Excellent service was provided by James Manikath. Called James before the tow truck arrived. By the time we got to the dealership, James had the ticke Excellent service was provided by James Manikath. Called James before the tow truck arrived. By the time we got to the dealership, James had the ticket printed up, and a loaner car ready for me to get to my meeting. James took the extra time to do so even though it was time for him to go home. That exemplifies his dedication and service to his clients. More

Excellent Experience in our Purchase of a Lexus from Erdal ! Since it is the end of the year I decided to post a review of the Sales Team at your dealership. We purchased an SUV Lexus and our sales professional Since it is the end of the year I decided to post a review of the Sales Team at your dealership. We purchased an SUV Lexus and our sales professional was Erdal Uyanik. It was the best sales experience I have had buying a vehicle. He was very professional and knowledgeable. He ensured we were content with the vehicle we were purchasing. We had a 'trade in' and I was planning on completing such at CarMax. He worked with my wife and myself to complete the trade at your dealership. This saved us much time and pleased us. I look forward to purchasing a new vehicle in the years to come (for our daughters) from Erdal. Please thank Erdal for us (from the West family in McLean, VA). Enjoy the holidays ! More

Fantastic experience with Asad Malik Asad was amazing with his help in getting my car serviced on time and budget. He was very patient and helped me feel very comfortable Asad was amazing with his help in getting my car serviced on time and budget. He was very patient and helped me feel very comfortable More