Pohanka Lexus Chantilly

Mr. Dale Shepard I just want to share and let you know that Dale really put my mind at ease during my recent visit to the service department. During this stressful ho I just want to share and let you know that Dale really put my mind at ease during my recent visit to the service department. During this stressful holiday season, I was not anticipating having to bring my car in for service. Needless to say, I was not a happy camper. But, Dale kept me informed and I was in and out in no time. His cheerful disposition made me feel so much better. Keep up the good work! More

Service. Asad Malik has been providing exceptional service experience and this time was no different. Asad has surpassed my expectations for authenticity and h Asad Malik has been providing exceptional service experience and this time was no different. Asad has surpassed my expectations for authenticity and his knowledge about the cars. He always takes time to answer my questions and takes care of my car. I feel my car is getting the best service under his supervision. Thanks Asad! More

Greattt Service!!! Go here!!! Make sure you're service advisor is Asad Malik. Very polite and professional. He knows his stuff and does everything in his power to make y Go here!!! Make sure you're service advisor is Asad Malik. Very polite and professional. He knows his stuff and does everything in his power to make you feel right at home. More

Excellent service advisor Raymon Tanyos I took my Lexus LS 460 in for a service and Raymon Tanyos immediately greeted me. We were returning to the area and he updated our information. He ca I took my Lexus LS 460 in for a service and Raymon Tanyos immediately greeted me. We were returning to the area and he updated our information. He carefully reviewed all the previous maintenance and services and then had a better idea of what was needed for this visit. He kept me updated during the process. After finding additional requirements in addition to the required service, Raymon escorted me to the work bay so I could better comprehend and get a first hand look of what needed to be done. Now that's service and definitely exceeded my expectations. Raymon will be my go to advisor for my next scheduled maintenance. More

Top Notch Service from Asad and Abdul Abdul and Asad are professional, knowledgeable and extremely personable. Asad never tries to oversell - just recommends the correct solution for the Abdul and Asad are professional, knowledgeable and extremely personable. Asad never tries to oversell - just recommends the correct solution for the vehicle. I have yet to have any issues with the service that Pohanka provides - but the customer care that these guys deliver, cannot be faked. These guys are great and they keep me coming back to Pohanka. More

Excellent, accurate diagnosis and service My wifes 2005 ES 300 has had front suspension issues and multiple service centers have been replacing in lieu of diagnosing and repairing the issue. T My wifes 2005 ES 300 has had front suspension issues and multiple service centers have been replacing in lieu of diagnosing and repairing the issue. The service consultant James Manikath connected me with Tej Gill, a Master Diagnostic Specialist whose knowledge of this car is amazing. Just one quick ride and he accurately diagnosed the problem. The repair is perfect and finally the car rides like new.I highly recommend the Pohanka Lexus Service Center for anyone that wants the job done right first time. Thanks Tej and James. More

I love Pohanka! They are wonderful! They have the best hours and always willing to accommodate me. Milton Johnson always keeps me in the know on my services even on They are wonderful! They have the best hours and always willing to accommodate me. Milton Johnson always keeps me in the know on my services even on his day off. The night service manager is always very friendly and helpful. Please tell Milton where the heated seats are. Overall as the difficult customer that I am, I give them five stars for now! More

Service I appreciate Emil's help in the service department--attentive to detail, professional, and looks out for his customers. Thank you! It's nice having my I appreciate Emil's help in the service department--attentive to detail, professional, and looks out for his customers. Thank you! It's nice having my car serviced somewhere I can trust. More

Wonderful service I would like to praise James Manikath’s excellent customer service skills. He totally understands the customers feelings and offers great service and I would like to praise James Manikath’s excellent customer service skills. He totally understands the customers feelings and offers great service and maintenance advice and gives you a sense that he can be reached for any of your car issues. My RX 350 is in good condition because of Pohanka Lexus team. If you are planning to get your vehicle serviced at Pohanka Lexus, Chantilly ...just ask for James… for sure you and your car will be happy. Thank you James for your great service. More

Great Service Took my vehicle for servicing and was very satisfied with the promptness and quality of the service provided by the consultant, Asad Malik. Would reco Took my vehicle for servicing and was very satisfied with the promptness and quality of the service provided by the consultant, Asad Malik. Would recommend him to pick as your service advisor More