Pohanka Lexus Chantilly

Top Notch Service from Asad and Abdul Abdul and Asad are professional, knowledgeable and extremely personable. Asad never tries to oversell - just recommends the correct solution for the Abdul and Asad are professional, knowledgeable and extremely personable. Asad never tries to oversell - just recommends the correct solution for the vehicle. I have yet to have any issues with the service that Pohanka provides - but the customer care that these guys deliver, cannot be faked. These guys are great and they keep me coming back to Pohanka. More

Excellent, accurate diagnosis and service My wifes 2005 ES 300 has had front suspension issues and multiple service centers have been replacing in lieu of diagnosing and repairing the issue. T My wifes 2005 ES 300 has had front suspension issues and multiple service centers have been replacing in lieu of diagnosing and repairing the issue. The service consultant James Manikath connected me with Tej Gill, a Master Diagnostic Specialist whose knowledge of this car is amazing. Just one quick ride and he accurately diagnosed the problem. The repair is perfect and finally the car rides like new.I highly recommend the Pohanka Lexus Service Center for anyone that wants the job done right first time. Thanks Tej and James. More

I love Pohanka! They are wonderful! They have the best hours and always willing to accommodate me. Milton Johnson always keeps me in the know on my services even on They are wonderful! They have the best hours and always willing to accommodate me. Milton Johnson always keeps me in the know on my services even on his day off. The night service manager is always very friendly and helpful. Please tell Milton where the heated seats are. Overall as the difficult customer that I am, I give them five stars for now! More

Service I appreciate Emil's help in the service department--attentive to detail, professional, and looks out for his customers. Thank you! It's nice having my I appreciate Emil's help in the service department--attentive to detail, professional, and looks out for his customers. Thank you! It's nice having my car serviced somewhere I can trust. More

Wonderful service I would like to praise James Manikath’s excellent customer service skills. He totally understands the customers feelings and offers great service and I would like to praise James Manikath’s excellent customer service skills. He totally understands the customers feelings and offers great service and maintenance advice and gives you a sense that he can be reached for any of your car issues. My RX 350 is in good condition because of Pohanka Lexus team. If you are planning to get your vehicle serviced at Pohanka Lexus, Chantilly ...just ask for James… for sure you and your car will be happy. Thank you James for your great service. More

Great Service Took my vehicle for servicing and was very satisfied with the promptness and quality of the service provided by the consultant, Asad Malik. Would reco Took my vehicle for servicing and was very satisfied with the promptness and quality of the service provided by the consultant, Asad Malik. Would recommend him to pick as your service advisor More

Great Service from Raymon Tanyos My car needed new rear brakes and rim. Raymon Tanyos with the Lexus Customer Service took the time to explain to me what type of work was needed on m My car needed new rear brakes and rim. Raymon Tanyos with the Lexus Customer Service took the time to explain to me what type of work was needed on my car. He was very helpful and patient with me. Raymod possess an excellent customer service skills. More

Express check out service Always professional and never tell you that you need unnecessary repairs. Friendly and the waiting area is very nice... Service people is always warm Always professional and never tell you that you need unnecessary repairs. Friendly and the waiting area is very nice... Service people is always warm and friendly especially Ms Moore. Express check out is easy and quick service . More

World Class Service from Raymon Tanyos Raymon Tanyos is excellent! He is is extremely professional, personable and really shows interest in his customer's needs and concerns. I will only t Raymon Tanyos is excellent! He is is extremely professional, personable and really shows interest in his customer's needs and concerns. I will only take my car to the dealership when I know he is there. My first experience with Pohanka service with another service associate was NOT positive. The associate was rude, arrogant and spoke to me in a condescending manner. After my experience with him, I vowed not to patronize this dealership again. However, decided to give it one more try, which is when I had the pleasure of meeting and working with Raymond. Raymond is WORLD CLASS, total opposite from his arrogant and rude colleague who's name I will refrain from mentioning. Raymon Tanyos is the ONLY customer service associate I will go to at Pohanka. He has restored my faith in great customer service delivery and satisfaction, especially after a horrific first experience. I would HIGHLY RECOMMEND him; he's one of a kind! More

Good Service Took my car in for a recall, worked with Asad Malik, he was very professional and easy to work with. Highly recommended. Great waiting room for cust Took my car in for a recall, worked with Asad Malik, he was very professional and easy to work with. Highly recommended. Great waiting room for customers. More