Pohanka Lexus Chantilly

Great Service from Raymon Tanyos My car needed new rear brakes and rim. Raymon Tanyos with the Lexus Customer Service took the time to explain to me what type of work was needed on m My car needed new rear brakes and rim. Raymon Tanyos with the Lexus Customer Service took the time to explain to me what type of work was needed on my car. He was very helpful and patient with me. Raymod possess an excellent customer service skills. More

Express check out service Always professional and never tell you that you need unnecessary repairs. Friendly and the waiting area is very nice... Service people is always warm Always professional and never tell you that you need unnecessary repairs. Friendly and the waiting area is very nice... Service people is always warm and friendly especially Ms Moore. Express check out is easy and quick service . More

World Class Service from Raymon Tanyos Raymon Tanyos is excellent! He is is extremely professional, personable and really shows interest in his customer's needs and concerns. I will only t Raymon Tanyos is excellent! He is is extremely professional, personable and really shows interest in his customer's needs and concerns. I will only take my car to the dealership when I know he is there. My first experience with Pohanka service with another service associate was NOT positive. The associate was rude, arrogant and spoke to me in a condescending manner. After my experience with him, I vowed not to patronize this dealership again. However, decided to give it one more try, which is when I had the pleasure of meeting and working with Raymond. Raymond is WORLD CLASS, total opposite from his arrogant and rude colleague who's name I will refrain from mentioning. Raymon Tanyos is the ONLY customer service associate I will go to at Pohanka. He has restored my faith in great customer service delivery and satisfaction, especially after a horrific first experience. I would HIGHLY RECOMMEND him; he's one of a kind! More

Good Service Took my car in for a recall, worked with Asad Malik, he was very professional and easy to work with. Highly recommended. Great waiting room for cust Took my car in for a recall, worked with Asad Malik, he was very professional and easy to work with. Highly recommended. Great waiting room for customers. More

Great Service Advisor I would like to thank Mr. James Manikath, Service Advisor, for providing very prompt service and great customers service. Beside regular service of my I would like to thank Mr. James Manikath, Service Advisor, for providing very prompt service and great customers service. Beside regular service of my car, I didn't notice my emission and Virginia state inspection already expired but Mr. James reminded me. More

Service Team & James Manikath Multiple vehicles for service and James Manikath continues to provide excellent service. His recommendations are always on point. He looks out for t Multiple vehicles for service and James Manikath continues to provide excellent service. His recommendations are always on point. He looks out for the safety of the customer. More

Service Advisor James Manikath I bought a used SC430. James had the car completely checked and provided me with confidence in its integrity. This is our 2nd Lexus and James has bee I bought a used SC430. James had the car completely checked and provided me with confidence in its integrity. This is our 2nd Lexus and James has been our advisor for past 10 years. He is always going the extra mile. More

Fully satisfied A friend recommended for me to come here. I came and did one of my major services. Richard was very know legends and nice. It was a good time. I c A friend recommended for me to come here. I came and did one of my major services. Richard was very know legends and nice. It was a good time. I can't say anything bad. I'm happy with my visit More

1st time here! I normally go to jiffy lube because it's cheap. I went here on my day off and even though the prices are higher, I am satisfied. Richard did s great I normally go to jiffy lube because it's cheap. I went here on my day off and even though the prices are higher, I am satisfied. Richard did s great job with my first impression. The place is nice and clean. Because of the great service by Richard I shall return! More

Great Service These folks take care of their customers. I work at a franchise dealer (not lexus) and could EASILY have my vehicle serviced there for less (employee These folks take care of their customers. I work at a franchise dealer (not lexus) and could EASILY have my vehicle serviced there for less (employee discounts), but I choose to go to Pohanka. They are professional, fast and their hours are fantastic. Highly Recommended! More