Pohanka Lexus Chantilly

Excellent Service I had a couple of recall repairs done to my wife's Lexus SUV and could not have asked for better service. I was provided a nice loaner vehicle for the I had a couple of recall repairs done to my wife's Lexus SUV and could not have asked for better service. I was provided a nice loaner vehicle for the day while the repairs were being completed. Raymon was very accommodating and he did a great job of explaining of the work that was be to done. I highly recommend Raymon and the folks from Pohanka Lexus Service Department. Based on this experience I will definitely buy my next Lexus from this dealership. More

Friendly Fast Service I have nothing but great things to say about using Pohanka Lexus for my car's maintenance and repairs. I recently took my side view mirror off while p I have nothing but great things to say about using Pohanka Lexus for my car's maintenance and repairs. I recently took my side view mirror off while pulling out of my garage rushing to get to take my son to soccer. I got up the next morning and made sure I got to the dealership when they opened. Much to my surprise I was greeted with a smile and friendly hello at 5:30 am by a service advisor,Shane Tabit. He put me in a loaner car and I was on my way with time for time to stop for breakfast before heading on to work. Thanks so much! More

Always a smiling face Everyone here is a pleasure to work with....my car is always done faster than they say....the waiting room is very relaxing and I can get work done an Everyone here is a pleasure to work with....my car is always done faster than they say....the waiting room is very relaxing and I can get work done and have a snack while I wait... More

Excellent, Friendly & Knowledgeable Service I, specially, highly recommend Daniel from Pohanka Lexus Chantilly Service Department to anyone who is looking for honest, helpful, and 5 stars custom I, specially, highly recommend Daniel from Pohanka Lexus Chantilly Service Department to anyone who is looking for honest, helpful, and 5 stars customer service. I used to have nightmares just thinking about going to a car dealer to get my car serviced but since I met Daniel, I have been getting positive experience. Daniel is really good about explaining exactly what the issue is with the car and recommending solutions. He also keeps customers' budget in mind so that customers aren't over charged unnecessarily. Overall, I am grateful to find Pohanka Lexus Chantilly and even more thankful that the company hires great employees like Daniel. More

SUSEEL KANAGARATNAM Suseel Kanagaratnam granted me the happiest day I've ever had!!! so I test drive the all-new Lexus RC F. I fall in love with Suseel Kanagaratnam granted me the happiest day I've ever had!!! so I test drive the all-new Lexus RC F. I fall in love with this car and I want to buy it, unfortunately I get denied from two separate Banks to get a loan and drive off in this car.Suseel irons things out by going through the Lexus dealership which grants me the loan!! not only that, the day that I sell my Lexus he arranged for me to be picked up and driven to Pohanka Lexus of Chantilly, where my brand new RC F was waiting to be driven home! He is such a kind-hearted respectful person that totally went out on a limb for me! I recommend Pohanka Lexus of Chantilly to my family friends and coworkers at Washington gas! they will be my dealership for life!! More

Great Service The service was excellent. Milton Johnson helped me with all my questions and concerns. He did an exceptional job. I would rate him as 10/10. The service was excellent. Milton Johnson helped me with all my questions and concerns. He did an exceptional job. I would rate him as 10/10. More

If you want a true Lexus service - Look for James Manikath I have been going to this dealer for the past 10 years with 06 RX330 and I only work with just 1 person. James M. He has been taking care of my car li I have been going to this dealer for the past 10 years with 06 RX330 and I only work with just 1 person. James M. He has been taking care of my car like his own child. Owning many different brands and dealers, I have never been treated with such honesty and care. At least I can assure anyone that he will always offer services needed not more or not less. I am currently contemplating for a new car and I am only considering to buy another Lexus only because of this guy. Trust me, I have had xxxx with dealer services (i.e., rip off, dishonesty, etc..) Finding a person you can trust at a dealer service is like being able to go to a dentist you can trust - if you know what I mean... Heck if James goes to work for Chevy, I may even consider buying one - no joke. So, if you really want to true Lexus service, ask for James... Other advisors? welll... at least the ones I dealt with I would not go back to... More

Service Went to the dealership at night to get the RX350 serviced. Cliff Pak was my service manager and he got me in and out quick. Would recommend again. Went to the dealership at night to get the RX350 serviced. Cliff Pak was my service manager and he got me in and out quick. Would recommend again. More

Outstanding support from Mr Mitch Buster! I would like to thank Mr Mitch Buster for outstanding support.....a true professional! Specifically, Mitch went above and beyond in helping me with s I would like to thank Mr Mitch Buster for outstanding support.....a true professional! Specifically, Mitch went above and beyond in helping me with service related issues associated with a recent 2012 GX460 purchase I made from Lexus of Kendall (Miami, FL). Mitch facilitated required service with Kendall counterparts and ensured all concerns were addressed. Mitch kept me apprised all along the way and worked out all the rough edges behind the scenes. Mr Buster is a great asset to your Team! More

Great Service and Customer Relation Asad and the entire service team really make you feel valued as a customer and a Lexus owner. It truly is a "membership has its privileges" experience Asad and the entire service team really make you feel valued as a customer and a Lexus owner. It truly is a "membership has its privileges" experience, and I drive out of my way to continue to get my car serviced here. A great lounge, snacks, fast internet, a TV room, and of course, fantastic customer service. Communicative, courteous, and caring. Keep up the great work! More