Pohanka Lexus Chantilly

Outstanding support from Mr Mitch Buster! I would like to thank Mr Mitch Buster for outstanding support.....a true professional! Specifically, Mitch went above and beyond in helping me with s I would like to thank Mr Mitch Buster for outstanding support.....a true professional! Specifically, Mitch went above and beyond in helping me with service related issues associated with a recent 2012 GX460 purchase I made from Lexus of Kendall (Miami, FL). Mitch facilitated required service with Kendall counterparts and ensured all concerns were addressed. Mitch kept me apprised all along the way and worked out all the rough edges behind the scenes. Mr Buster is a great asset to your Team! More

Great Service and Customer Relation Asad and the entire service team really make you feel valued as a customer and a Lexus owner. It truly is a "membership has its privileges" experience Asad and the entire service team really make you feel valued as a customer and a Lexus owner. It truly is a "membership has its privileges" experience, and I drive out of my way to continue to get my car serviced here. A great lounge, snacks, fast internet, a TV room, and of course, fantastic customer service. Communicative, courteous, and caring. Keep up the great work! More

The Best I am pretty satisfied with the Service I receive every time I stop by Lexus. My service consultant Cliff Pak has always been helpful, and very friendl I am pretty satisfied with the Service I receive every time I stop by Lexus. My service consultant Cliff Pak has always been helpful, and very friendly yet professional. Thank you for your assistance always. The wait time average would be an hour at the most and half an hour at the least for my services, if it ever exceeds an hour, I am given the option to take a rental car until my services is completed. More

Raymon Tanyos--A True Professional Your service consultant, Raymon Tanyos, is the most professional and pleasant service consultants I have ever had the pleasure to work with. My wife Your service consultant, Raymon Tanyos, is the most professional and pleasant service consultants I have ever had the pleasure to work with. My wife and I bought our Lexus at your dealership and professionals like Mr. Tanyos are a big reason why we continue to have our service done at Pohanka. More

Car Service I was extremely pleased with my Service Consultant, Raymon Tanyos. He was professional, polite and accommodating. Car check in was fast, service exc I was extremely pleased with my Service Consultant, Raymon Tanyos. He was professional, polite and accommodating. Car check in was fast, service excellent, car pickup extremely easy!!!! More

Great Customer Service We have been using Pohanka Lexus for many years. Our service advise Asad Malik is always very helpful and provides us with great service and honest ad We have been using Pohanka Lexus for many years. Our service advise Asad Malik is always very helpful and provides us with great service and honest advice. He goes out of his way to accommodate us on busy weekends. Highly recommended. More

SERVICE EXPERIENCE - JAMES MANIKATH James is the only reason we keep coming back. He provides us with excellent service and recommendations and is always available to answer any question James is the only reason we keep coming back. He provides us with excellent service and recommendations and is always available to answer any questions we might have. More

Asad Malik in service Pohanka Lexus I have been a customer of Pohanka Lexus for 10 + years and have been working with Asad Malik. I really can't believe the professionalism that Asad pro I have been a customer of Pohanka Lexus for 10 + years and have been working with Asad Malik. I really can't believe the professionalism that Asad provides. He always goes beyond my expectations and always communicates very well. Asad is the MAN !! Pohanka Lexus for purchases and services are over the TOP !! Thank you Pohanka Lexus in Chantilly. More

Superb Service Consultant Asad Malik has been a vital asset in helping me to maintain my aging Lexus vehicles. My ES-300 is 16 years old and my RX-300 is 13 years old--as a res Asad Malik has been a vital asset in helping me to maintain my aging Lexus vehicles. My ES-300 is 16 years old and my RX-300 is 13 years old--as a result, both cars are running great. To his credit, Asad has taken the time to know my cars well so he can make specific recommendations for their care while minimizing my costs. And, most importantly, he explains the service that he recommends in the clearest of terms including up close car inspections when required. I gladly wait in line to see him. Hope this review doesn't make the line longer... More

I actually look forward to my service dates! I'm a new Lexus owner, and I am hooked! The service experience here is bar none. Mr. Tanyos was so polite and professional today. My 10,000 mile servi I'm a new Lexus owner, and I am hooked! The service experience here is bar none. Mr. Tanyos was so polite and professional today. My 10,000 mile service only took 40 minutes! Incredible. More