Pohanka Lexus Chantilly

Friendly Service Brought my car in for routine maintenance and dealt with the nicest fellow, Shane, in The Service Department. I enjoyed the waiting area's amenities a Brought my car in for routine maintenance and dealt with the nicest fellow, Shane, in The Service Department. I enjoyed the waiting area's amenities and while my car was being serviced. When my car was done Shane came out and went over everything the mechanic had done. Wonderful experience! More

Friendly service everytime I come here a lot. It's always pleasant and people are friendly. I want to thank Richard for helping me last time. Everyone is terrific here. I come here a lot. It's always pleasant and people are friendly. I want to thank Richard for helping me last time. Everyone is terrific here. More

Great, hassle-free experience! My service person, Cliff, was very friendly and professional. He got me in and out quickly. I would highly recommend this dealer's service departmen My service person, Cliff, was very friendly and professional. He got me in and out quickly. I would highly recommend this dealer's service department as my experiences here have always been positive. More

Good Service Brought my car in for maintenance and a couple other issues were discovered. Service guy called immediately to tell me about the issues and what opti Brought my car in for maintenance and a couple other issues were discovered. Service guy called immediately to tell me about the issues and what options I had to deal with those issues. Good friendly timely service, reason why I keep coming back. More

Great Service Service advisor, Fred Earl was very helpful and answered all my questions about my service needs. He was quick, efficient, and kept me informed about Service advisor, Fred Earl was very helpful and answered all my questions about my service needs. He was quick, efficient, and kept me informed about the progress throughout the day. Thank you very much. More

Navigation system problems I was visiting family in Fairfax when the navigation system display went blank on my RX350. I went to the service building without an appointment and I was visiting family in Fairfax when the navigation system display went blank on my RX350. I went to the service building without an appointment and I was greeted warmly by Raymon Tanyos. He was very helpful and got my vehicle into the shop quickly for diagnosis of the problem. Fortunately it was a quick fix and I was on my way. I would rate my experience with Pohanka Chantilly as very positive primarily due to Raymon. More

Superb Customer Service I recently came in to have my Lexus service. Normally, when I drop my car off for the usual maintenance I have to wait forever, but at this dealership I recently came in to have my Lexus service. Normally, when I drop my car off for the usual maintenance I have to wait forever, but at this dealership I was given a loaner car to use for the day. The Customer Service Advisor, Milton was very friendly and knowledgable about my vehicle. He went over everything with me in great detail and even checked in after the service to make sure I was satisfied. More dealerships should have great customer service. It will definitely be returning to Pohanka Lexus for my next service. More

Service has gone down! Purchased a used vehicle a year ago with a their Platinum extended warranty. When I needed help, no one can verify my warranty because it was outsid Purchased a used vehicle a year ago with a their Platinum extended warranty. When I needed help, no one can verify my warranty because it was outside the business hours. No one at the dealer nor in the service department can advised me what to do with my vehicle. Got the run around on the phone and in the dealer and service department and was told that since it was Saturday, which was their busiest day no one would be able to help me. I expected better customer service and friendlier staff! They seem to only help when you are purchasing but tough luck if you needed help later on! More

Lexus Very helpful, knowledgeable and efficient. I can't sing the praises of this place enough. Fred Earl always goes above and beyond. I would never go any Very helpful, knowledgeable and efficient. I can't sing the praises of this place enough. Fred Earl always goes above and beyond. I would never go anywhere else for my Lexus repairs. More

Customer Service I am very impressed by Fred Earl's service. He does a great job and doesn't try to rip you off by offering things you don't need. I am very impressed by Fred Earl's service. He does a great job and doesn't try to rip you off by offering things you don't need. More