Pohanka Lexus Chantilly

Excellent service experience Mr. Malik has always been very professional and helpful. Each time I visit this place for a service it's a real pleasure of mine to deal with him. Mr. Malik has always been very professional and helpful. Each time I visit this place for a service it's a real pleasure of mine to deal with him. More

Excellent Everyone at Pohanka was very helpful and they made sure everything I needed was taken care of. The staff couldn't be any nicer and the all around e Everyone at Pohanka was very helpful and they made sure everything I needed was taken care of. The staff couldn't be any nicer and the all around experience was nice and easy, no stress involved. Especially Lagii Moore was awesome. She explained everything to me, was friendly, courteous and informative. I would highly recommend this Lexus dealership due to the superb service More

Wonderful service and reasonable price I am writing about my recent experience at Pohanka Lexus at Chantilly. Asad Malik was my service consultant. He was as pleasant as always. He was very I am writing about my recent experience at Pohanka Lexus at Chantilly. Asad Malik was my service consultant. He was as pleasant as always. He was very professional, polite, knowledgeable and friendly too. As usual he checks my service record, makes recommendation and gives up front price. I wish him the best!! I also like the service center hour which is very convenience for me. More

Exceptional and Thoughtful Service Mitch Buster walked me through the work that needed to be done on my car. He explained the complicated service in easy-to-understand terms. He was t Mitch Buster walked me through the work that needed to be done on my car. He explained the complicated service in easy-to-understand terms. He was thoughtful about how he shared the information and the cost of the services. No one likes the price tag attached to extensive service. However, the gracious approach Mitch used made a difficult conversation much easier to hear. Thank you, Mitch, for going the extra mile to ensure I received exceptional customer service. I truly appreciate your efforts. More

Good Service Brought my car in for maintenance and a couple other issues were discovered. Service guy called immediately to tell me about the issues and what opti Brought my car in for maintenance and a couple other issues were discovered. Service guy called immediately to tell me about the issues and what options I had to deal with those issues. Good friendly timely service, reason why I keep coming back. More

Great Service Service advisor, Fred Earl was very helpful and answered all my questions about my service needs. He was quick, efficient, and kept me informed about Service advisor, Fred Earl was very helpful and answered all my questions about my service needs. He was quick, efficient, and kept me informed about the progress throughout the day. Thank you very much. More

Friendly Service Brought my car in for routine maintenance and dealt with the nicest fellow, Shane, in The Service Department. I enjoyed the waiting area's amenities a Brought my car in for routine maintenance and dealt with the nicest fellow, Shane, in The Service Department. I enjoyed the waiting area's amenities and while my car was being serviced. When my car was done Shane came out and went over everything the mechanic had done. Wonderful experience! More

Friendly service everytime I come here a lot. It's always pleasant and people are friendly. I want to thank Richard for helping me last time. Everyone is terrific here. I come here a lot. It's always pleasant and people are friendly. I want to thank Richard for helping me last time. Everyone is terrific here. More

Great, hassle-free experience! My service person, Cliff, was very friendly and professional. He got me in and out quickly. I would highly recommend this dealer's service departmen My service person, Cliff, was very friendly and professional. He got me in and out quickly. I would highly recommend this dealer's service department as my experiences here have always been positive. More

Navigation system problems I was visiting family in Fairfax when the navigation system display went blank on my RX350. I went to the service building without an appointment and I was visiting family in Fairfax when the navigation system display went blank on my RX350. I went to the service building without an appointment and I was greeted warmly by Raymon Tanyos. He was very helpful and got my vehicle into the shop quickly for diagnosis of the problem. Fortunately it was a quick fix and I was on my way. I would rate my experience with Pohanka Chantilly as very positive primarily due to Raymon. More