Pohanka Lexus Chantilly

Solid Customer Service Paul Hoffman helped me tremendously in negotiating an equitable cost to repair a tire pressure issue in my Lexus. Paul realized that the issue was n Paul Hoffman helped me tremendously in negotiating an equitable cost to repair a tire pressure issue in my Lexus. Paul realized that the issue was not entirely the customer's fault and helped me get the car repaired for a fair price. Thanks to Paul. More

Great service visit Lagii was able to provide us with a brand new 2015 Lexus suv . She made the process very fast and simple. We were very thrilled with the price Ms Lag Lagii was able to provide us with a brand new 2015 Lexus suv . She made the process very fast and simple. We were very thrilled with the price Ms Lagi Moore was able to provide to us.. Overall we definitely will come back to Pohanka Lexus in the future for any of our car needs as she provided us with an exceptional experience. More

Great Service I had the pleasure of working with Asad Malik in Pohanka Chantilly Service Department. The quality of service was outstanding. Asad did a great job I had the pleasure of working with Asad Malik in Pohanka Chantilly Service Department. The quality of service was outstanding. Asad did a great job from start to finish. I left the dealership feeling like a very valued customer. More

Paul Hoffman was the best!!! Paul was one of the best customer service reps if seen in a while!! Great service and timing, I look forward to working with this dealership in the fu Paul was one of the best customer service reps if seen in a while!! Great service and timing, I look forward to working with this dealership in the future! More

New Sales Team Member Today I had the pleasure of interacting with Mariana Meade, one of the new salespersons at Pohanka Lexus. She represents what Lexus is all about; she Today I had the pleasure of interacting with Mariana Meade, one of the new salespersons at Pohanka Lexus. She represents what Lexus is all about; she is knowledgeable, tech savy and customer service focused. She will spend whatever time is necessary to make sure her customer ends up in the rght Lexus for the right price. More

Great Service Experience. I took my husband's car in today for a 30K maintenance service. I walked towards the left side of the room but I was pleasantly surprised to see the g I took my husband's car in today for a 30K maintenance service. I walked towards the left side of the room but I was pleasantly surprised to see the gentleman all the way to the right side waving with a smile. I approached him and told him what service I needed. He was very polite and informative. I was told how long it would take them to finish and again, I was very happy it only took them about half the time. After the work was done, Mr. Malik explained what was performed and shook my hand. I will definitely see him for our next service. Incidentally, the next service would probably be for my car since I also drive a Lexus. Thank you and job well done. ** Jocelyn Jensen ** More

Met Mr. Hoffman last Friday very nice person and the service I live in Maryland but travel to Pohanka of Lexus every time I need service for my LS 460. The people are nice and the service is great. Better than L I live in Maryland but travel to Pohanka of Lexus every time I need service for my LS 460. The people are nice and the service is great. Better than Lexus dealership in Arlington Va. More

Lexus Service I always go to shane at Pohanka Lexus for service. He always does what he says he's going to do. It's hard to find people like that. Thanks Pohanka I always go to shane at Pohanka Lexus for service. He always does what he says he's going to do. It's hard to find people like that. Thanks Pohanka, Jo More

Awesome I had an ongoing issue with my a/c which they were finally able to fix. I had gone back to the service center two times within a month to resolve the I had an ongoing issue with my a/c which they were finally able to fix. I had gone back to the service center two times within a month to resolve the issue. Fred my service consultant was very receptive to the fact that I was not satisfied with the work previously done. During my last visit Fred was able to rent me a loaner, kept me informed of the work progress, and came through with his promises. I commend him on that and will continue to go to Pohanka Lexus for my services. More

Top organization with great people Every time I bring my car in for service I am always impressed with the professionalism. My service representative keeps me informed and provides exc Every time I bring my car in for service I am always impressed with the professionalism. My service representative keeps me informed and provides excellent service. Thanks More