Pohanka Lexus Chantilly

Helpful Attention to Professional Detail - Raymond Tanyos This was our first experience with a Lexus Dealer Service Department. We needed to update the GPS navigation map for our ES350. Raymond Tanyos, the This was our first experience with a Lexus Dealer Service Department. We needed to update the GPS navigation map for our ES350. Raymond Tanyos, the assigned service agent, was exceptionally helpful. He clearly explained the options and costs and set up the service. When advised that we would wait, he explained all the considerable amenities available at the site for those choosing to wait. He kept us apprised of the progress in the service, and closed our service experience in the same helpful manner with which he initiated that experience. We'll be back. More

Service Dept personnel Paul Hoffman was most personable, professional in addressing my service visit. As usual, Pohanka Lexus service was a smooth process and handled quickl Paul Hoffman was most personable, professional in addressing my service visit. As usual, Pohanka Lexus service was a smooth process and handled quickly. Waiting area is very quiet and comfortable. I wouldn't shop anywhere but Pohanka!!! More

My experience with Mr Mitch Buster Mr Mitch Buster at Pohanka Lexus Chantilly dealership was a person I met when I went to give my car for service. My experience to have met this gentle Mr Mitch Buster at Pohanka Lexus Chantilly dealership was a person I met when I went to give my car for service. My experience to have met this gentleman is far beyond the good words. His ability to deal with the customer greatly exceeds anybody's expectations. The knowledge that he has about the cars is exceptional. He instantly took care of my problems. People, like him, are great assist to any organization. I would now, always go to this dealership for my 2 lexus that I have. Mr Mitch Buster surely turned me into a loyal customer for Pohanka Lexus of Chantilly. Next time ask for him to share similar experience as mine - cheers?? More

Service Department Service experience with Asad is always friendly and cordial. He takes the time to explain what will be serviced, the estimated time of the service, an Service experience with Asad is always friendly and cordial. He takes the time to explain what will be serviced, the estimated time of the service, and the estimated cost. Asad was the service tech for my recent visit to service my LS 460. Asad promptly took my service order and immediately checked my vehicle in to be serviced. My LS was completed in half the time estimated which saved me some valuable time. Once again, a great service experience at Pohanka. More

Service Department Customer since 2005. Service Consultant James Manikath has been exceptional. His recommendations have been spot on. Thanks again Pohanka for having Customer since 2005. Service Consultant James Manikath has been exceptional. His recommendations have been spot on. Thanks again Pohanka for having exceptional staff who know how to provide great service. More

Exceptional Service Brought in 2 RX's (400 and 450). Raymon Tanyos was the service consultant for both occasions. Outstanding exceptional service support. Through and Brought in 2 RX's (400 and 450). Raymon Tanyos was the service consultant for both occasions. Outstanding exceptional service support. Through and professional in every respect. More

Customer Focused and Fantastic Service Consultant I took our car in for service (unfortunately it was for a problem we thought was fixed before) and the service consultant, Mr. Raymon Tanyos assured m I took our car in for service (unfortunately it was for a problem we thought was fixed before) and the service consultant, Mr. Raymon Tanyos assured me that they would find the problem and take care of it. They did and the the head mechanic even came out to meet me and show me what the problem was and what they had tried to do to fix it in the past and what they ended up doing to fix it this time. Very professional and I always felt that they had my satisfaction as a priority, as well as fixing the problem so I wouldn't have to return again for the same problem. GREAT JOB, GREAT TEAM! I would definitely bring my car there for service and will also strongly consider buying my next car from them again (we have already bought 3)! More

DID NOT HONOR the deal told over the phone and incomplete Bought Rx350 SUV on last day of June. One of the sales manager confirmed the deal(the same deal which we were getting with another dealer) on the pho Bought Rx350 SUV on last day of June. One of the sales manager confirmed the deal(the same deal which we were getting with another dealer) on the phone, but when we went to get the car, the same manager and the sales person refused to honor the deal. It was the last day of the month of June and specials were ending for the 4th of July deals. The ONLY reason we went to them was due to the wide selection of color choice. It was too late at night to go back to the other dealer, so we ended up buying the car with lot less options than they had agreed and promised. On top of this they applied(they said they did it, but who knows!!) the point protection, but refused to include it in the invoice or provide any documentation that they have done it. We wanted this so that in case we will sell the car in the future. A week later they fixed a loose bumper(was little dented also), but refused to provide any document about this also. The sales person was not pleasant at all. They made us feel as if we needed them. I will never recommend this dealer to any one. More

Excellent Service Made sure I was informed throughout the service and thoroughly explained options. Made me aware of a recall notice and potential risks. Even though th Made sure I was informed throughout the service and thoroughly explained options. Made me aware of a recall notice and potential risks. Even though the service was longer than originally estimated, I was kept up to date throughout the process. More

Exceptional!! I have owned many cars but I never understood what true EXCEPTIONAL service was until I came to Pohanka back in 2006. I had a unique experience in th I have owned many cars but I never understood what true EXCEPTIONAL service was until I came to Pohanka back in 2006. I had a unique experience in that not only was Shane Tabit my sales person back then, but later he moved into a Service Manager position and he has been my first choice since I purchase my first IS350 Lexus. I now have a newer Lexus but Shane is still my number one choice and always will be. His attention to detail, friendship, and willingness to help explifies the Pohanka credo!! Thanks again, Shane!!! God Bless. More