Pohanka Lexus Chantilly

Service Even though I only came in for a simple oil change, I was greeted like a long lost family member. John Ballin met me outside and provided quick and fr Even though I only came in for a simple oil change, I was greeted like a long lost family member. John Ballin met me outside and provided quick and friendly service. He even found that my car needed a recall that I didn't know about. I got a free loaner and he even filled the gas tank in my car for free!!! Best dealer experience I ever had! More

Honest Dependable Service Their service team always goes above and beyond! Friendly, great team! I Just wish they washed my car a bit better, but it was dirty! Their service team always goes above and beyond! Friendly, great team! I Just wish they washed my car a bit better, but it was dirty! More

Smooth Operators After taking my car here for an oil change and to get some work done, Pohanka is the only place I'll trust with my car. Freddy was very knowledgable a After taking my car here for an oil change and to get some work done, Pohanka is the only place I'll trust with my car. Freddy was very knowledgable and helpful, and the mechanic, Adeel, really knows his stuff as well. They go out of their way to give their customers the best service possible, and it definitely shows. More

Low cost maintainence I service maintainence my car and had a really nice experience. I was treated professionally. Mr. Earl was the name of the guy who helped me and he di I service maintainence my car and had a really nice experience. I was treated professionally. Mr. Earl was the name of the guy who helped me and he didn't pressure me into buying repairs I didn't need. More

Easy! I had problems with my radio for years. The radio would switch on and off. Richard was the one that finally got it fixed. A week later, my side vie I had problems with my radio for years. The radio would switch on and off. Richard was the one that finally got it fixed. A week later, my side view mirror broke. I went back to Richard and he also got that taken care of. He was smart, professional and courteous. He is the go to guy at Lexus! Thanks for looking out of us. More

Excellent Service, Honest and Dependable. I live 5 minutes from a Lexus dealership but I travel about an hour to go to Pohanka Lexus. The service team is awesome!!! I've always had my issues r I live 5 minutes from a Lexus dealership but I travel about an hour to go to Pohanka Lexus. The service team is awesome!!! I've always had my issues resolved and they definitely go above and beyond to provide the best service possible. I full heartedly recommend Freddy Earl as a service advisor. He is genuinely concerned and will go out of his way to make his clientele happy. More

There is excellent and then there is Pohanka Having owned numerous Lexus models over the past 20 years I have grown spoiled to the level of service Pohanka provides. I recently purchased a Toyota Having owned numerous Lexus models over the past 20 years I have grown spoiled to the level of service Pohanka provides. I recently purchased a Toyota for a family member. To my delight Pohanka has taken care of this car as they have all my Lexus cars in the past. I recently brought this vehicle in because I needed tires and I have heard Pohanka has the best prices in the DC metro area. I was greeted in the service lane, politely escorted in and was greeted by Mark Riggs. He had recognized me from my previous service visits and had even remembered my name. I explained what I needed and he quickly contacted Troy Grant in the Parts Dept. to get me an estimate for the tires Troy gave me 2 options and explained why he recommended a specific tire. To no surprise of mine they really were the best price ( I checked 3 other local companies). While they installed the tires Mark noticed my inspection and tags were about to expire. He checked my records and informed me I would need to have an emissions inspection before I renewed my tags (saved me a wasted trip to the DMV). He also explained a fantastic EXPRESS PICK-UP!! service they offer. When my car was finished I simply got in and drove away! What a time saver! Thank you Pohanka for keeping me in the Lexus Service family!!! More

Richard-excellent experience! Richard kept me well informed of the work and time frame of when the service for my vehicle would be completed. He was very professional and provide Richard kept me well informed of the work and time frame of when the service for my vehicle would be completed. He was very professional and provided superior customer service. More

customer friendly Lagii Moore is an excellent representative for Lexus . Her ability to follow-up and follow through is impeccable and made me feel like my concerns ma Lagii Moore is an excellent representative for Lexus . Her ability to follow-up and follow through is impeccable and made me feel like my concerns mattered and my issue important. She was able to understand my car service needs, addressed it accordingly and resolved my issues professionally. She was ultra customer friendly and has an A-1 personality. More

Quick and easy recall fix We received great service from Pohanka Lexus. Our is250 required a recall fix. We loved the RC350 loaner car we received and the recall fix was done t We received great service from Pohanka Lexus. Our is250 required a recall fix. We loved the RC350 loaner car we received and the recall fix was done the same day. Very pleased! More