Pohanka Lexus Chantilly | Page 125

Great service Like always Lexus service has been amazing to me and my car. I had the pleasure of working with Ala Odeh and he made it so easy for me to come in and Like always Lexus service has been amazing to me and my car. I had the pleasure of working with Ala Odeh and he made it so easy for me to come in and service my Lexus. Very efficient and quick, and another reason for me to keep buying Lexus. More

Regular maintenance I stopped by for the regular maintenance scheduled, expecting to wait at least 2 hours. Mr. Paul Hoffman greeted me and set straight to getting my ve I stopped by for the regular maintenance scheduled, expecting to wait at least 2 hours. Mr. Paul Hoffman greeted me and set straight to getting my vehicle checked out. He told me the cost and told me to enjoy my wait in the Lounge! I had not been to the Lounge before and I was quite impressed. I was quite comfortably working on my iPad when Mr. Hoffman returned, after about 90 minutes, to tell me my vehicle was ready... washed and all!!! Fantastic service... Just love my Lexus!!! More

60,000 Service We came in for our 60K service. Mr. Paul Hoffman, our service consultant, explained the service that would be included in the price and how long it w We came in for our 60K service. Mr. Paul Hoffman, our service consultant, explained the service that would be included in the price and how long it would take. When the car was returned, he went over the invoice to explain in more detail the service provided. We felt we were in good hands and appreciated his professionalism in addition to his warmth. More

Excellent Service I had my Lexus serviced here and Mr. Freddy Earl very prompt and professional. He went over everything with me in detail and I was in and out within a I had my Lexus serviced here and Mr. Freddy Earl very prompt and professional. He went over everything with me in detail and I was in and out within an hour. I had a battery replaced and an oil change. I will go back More

GREAT service Very quick, easy, and painless, I always come in for an oil change service and it usually takes about an hour and a half, but this visit I was in a bi Very quick, easy, and painless, I always come in for an oil change service and it usually takes about an hour and a half, but this visit I was in a bit of a hurry and I told Ala Odeh if he can do everything he can to speed up the process, he told me he would try but no grantees, Ala Odeh got me in and out in exactly an hour and washed my car still. This is why I come to pohanka service. More

Awesome Service!!! I want to thank Ala Odeh for his beyond amazing customer service, professionalism and the ability to provide accurate and consistent information for m I want to thank Ala Odeh for his beyond amazing customer service, professionalism and the ability to provide accurate and consistent information for my vehicle service needs. More

"Never too busy" I was amazed how busy the service Dept. when I dropped my car off, but nothing fazed Mark Riggs as I started to explain my visit. During my intervie I was amazed how busy the service Dept. when I dropped my car off, but nothing fazed Mark Riggs as I started to explain my visit. During my interview, he answered other patrons questions and concerns but kept his attention on my service issues. A loaner was ready available and it turned out to be a great Pohanka service experience. More

James Manikath is Awsome!! I have been a customer of Pohanka Lexus of Chantilly for the last 9 years. I am their customer only because of one guy there. His name is James Manika I have been a customer of Pohanka Lexus of Chantilly for the last 9 years. I am their customer only because of one guy there. His name is James Manikath. I recently had an experience with him that gave me a good understanding of his deep knowledge about the Lexus vehicles. My Car started giving a hauling sound at the startups. I called him and told him about it and he immediately said it is the alternator. When I brought the car to the dealership the sound was not there. He did not want to work on his assumptions, so he said if it happens agains, bring it to him. After a few weeks my car's battery indicator showed up. It was the alternator. I took the car to the dealer ship and he fixed it with a fair price. He is extremely caring about the customer and updated me with the progress of the work. I have to tell you I am taking my car there just because he is there to take care of me. More

Great Service Dealt with a gentleman by the name of Fred Earl, he was awesome. Process was really easy and painless. Completely unexpected and a pleasant experience Dealt with a gentleman by the name of Fred Earl, he was awesome. Process was really easy and painless. Completely unexpected and a pleasant experience More

Excellent Service I came in for an oil change and Mr.Ala Odeh was the first one to greet me outside. Mr. Odeh explained to me what needed to be done to my car. Ala got I came in for an oil change and Mr.Ala Odeh was the first one to greet me outside. Mr. Odeh explained to me what needed to be done to my car. Ala got my service done within two hours. He proved to be knowledgeable about my car which assured me of what he said was needed. Excellent Service. More