Pohanka Lexus Chantilly

Customer Focus Keeps Folks Coming Back Every moment of the service experience at Pohanka lets customers know you really mean to be their car dealer for life. Prompt greeting, immediate offe Every moment of the service experience at Pohanka lets customers know you really mean to be their car dealer for life. Prompt greeting, immediate offer of reduced wait in lieu of loaner with implicit return visit, intervention to eliminate wait at cashier all add up to happy customers. More

Excellent Service Consultant I bought my first new Lexus in 2006 and bought my second new one this year. Paul Hoffman has exceeded my expectations throughout the years. He is prof I bought my first new Lexus in 2006 and bought my second new one this year. Paul Hoffman has exceeded my expectations throughout the years. He is professional, courteous, always smiling and a pleasure to see. I only have my cars serviced on the days he is in because I know he always provides me with the highest quality of service. He keeps me informed throughout he process and I could not be happier. As long as Paul is with Lexus, I know My cars are in excellent hands! Keep up the good work Paul, you are the best! More

Good customer experience! I had my car maintenance done regularly at Pohanka service center. This Saturday Mr. Asad Malik and the technician found a major issue of my car whic I had my car maintenance done regularly at Pohanka service center. This Saturday Mr. Asad Malik and the technician found a major issue of my car which could cost a lot, however Asad was able to look through my car records and found the still valid warranty. It saved me so much! Asad is truly an asset for Pohanka's service center! More

Pohanka Lexus Service Dept Just want to say thanks to Shane Tabit and the Pohanka Lexus service team. I've been a Pohanka Lexus customer a long time and they keep finding new w Just want to say thanks to Shane Tabit and the Pohanka Lexus service team. I've been a Pohanka Lexus customer a long time and they keep finding new ways to make the experience better. More

Great Service So appreciate being able to go to a place and be treated with courtesy. I always ask for Shane Tabit when I need any service done for my LS. So appreciate being able to go to a place and be treated with courtesy. I always ask for Shane Tabit when I need any service done for my LS. More

Always a pleasure Everytime I need anything done to my IS 350 I always call first to make sure John is there. He is always helpful honest and fun. John is the only advi Everytime I need anything done to my IS 350 I always call first to make sure John is there. He is always helpful honest and fun. John is the only advisor I have trusted since I first came to Pohanka for service and will continue to do so. More

Services Richard Duong was so patient and anticipated my needs and answered all my concerns about my car. After speaking with him, I felt so content. Richard Duong was so patient and anticipated my needs and answered all my concerns about my car. After speaking with him, I felt so content. More

I am very happy with service of Mark Riggs I have bought 5 cars from Mark Riggs over the years and referred many clients. Now that he is in service he still gives 5 star service!!!! Great expe I have bought 5 cars from Mark Riggs over the years and referred many clients. Now that he is in service he still gives 5 star service!!!! Great experience!!! More

Wonderful experience Mr. Riggs went above and beyond during my last service. He took the time to explain what service my car needed and why. I really don't understand ca Mr. Riggs went above and beyond during my last service. He took the time to explain what service my car needed and why. I really don't understand cars but Mr. Riggs made me comfortable with my service options. More

Service I took my car in for regular service and Ala Odeh was my service consultant who helped me, he was very kind and caring to my time and my vehicle needs I took my car in for regular service and Ala Odeh was my service consultant who helped me, he was very kind and caring to my time and my vehicle needs. Great service and great team. More