Pohanka Lexus Chantilly

Top notch service with Mark Riggs We drive 25 miles each way to bring our car here to be serviced with Mark Riggs - his knowledge, help and professionalism are first class. We drive 25 miles each way to bring our car here to be serviced with Mark Riggs - his knowledge, help and professionalism are first class. More

Great service from Mr. Malik Mr. Malik was extremely helpful and informative in completing my 100,000 mile service as well as providing a complete repair history for my records. Mr. Malik was extremely helpful and informative in completing my 100,000 mile service as well as providing a complete repair history for my records. More

Great Service!! Ala Odeh went above and beyond providing me with excellent service and was very professional and consistent with the time it took to service my car an Ala Odeh went above and beyond providing me with excellent service and was very professional and consistent with the time it took to service my car and with what it needed. More

service My service experience was excellent. All employees were professional and courteous and the service was prompt. Ms Moore reviewed the work that was My service experience was excellent. All employees were professional and courteous and the service was prompt. Ms Moore reviewed the work that was completed and even escorted me to my vehicle. Also she helped me to connect my cell phone to the vehicle . More

Staying Late to Help a Customer I had to bring my IS 250 in for 45,000 mile service since my daughter was driving to NY in a few days. I brought the car in late in the day due to my I had to bring my IS 250 in for 45,000 mile service since my daughter was driving to NY in a few days. I brought the car in late in the day due to my work schedule. The Service Consultant, Lagii Moore, stayed late to make sure my car got serviced promptly. I really appreciated the friendly and responsive service. More

Best Customer Service Ever, Friendly, Honest, Knowledgable John Ballin of Pohanka Lexus of Chantilly will always listen to you patiently and address's your concerns accurately, then he advise's you honestly. John Ballin of Pohanka Lexus of Chantilly will always listen to you patiently and address's your concerns accurately, then he advise's you honestly. He never ever take advantage of your situation and always always takes care of you as if you were family. I love my Lexus ES 350 because they really take care of my every need and concerns every time without fail. I LOVE POHANKA LEXUS OF CHANTILLY It's not luck and it's not just my good impression of them that makes them the best. They are diligent and always call me to ask if everything was ok. I'm always happy to say everything was fantastic. They have the most professional and courteous Staff. John Ballin will always gives it to you straight and takes care of you with his unique sense of humor and makes it all better for free or at very little cost. John Ballin takes customer service to the next level and Pohanka Lexus of Chantilly takes care of everything else and I couldn't be happier. Even when things go wrong they use their magic and take care of your every concern and always do the right thing and give you exactly what you need. I always look forward to my next visit. More

FANTASTIC SERVICE AND CUSTOMER SERVICE I have been using Pohanka Lexus for many years for servicing multiple vehicles and they are the best around. On my latest visit, I was greeted by a t I have been using Pohanka Lexus for many years for servicing multiple vehicles and they are the best around. On my latest visit, I was greeted by a technician to log my car in (electronically by VIN #) and was told to go in a see my service advisor, Raymon Tanyos. Raymond was very cheerful and quickly took the information he needed to check on my issue regarding shock absorbers on my 2010 RX-350 and quickly got me into a loaner vehicle and I was back in my office in less than 1/2 hour or so. Then later on Raymon called me to tell me that the issue had been taken care of at the car would be ready for pick up by mid-afternoon. I drove in, another person met me and took my name and told me my car was ready. The entire process was so smooth and professional, can't imagine it being any better. Kudos to Pohanka, and especially to Raymon for his professionalism and fantastic customer skills. More

EXCELLENT SERVICE FROM RAYMON TANYOS I recently brought my 2003 Lexus ES300 to this dealership for repair. Raymon Tanyos provided outstanding service, and was very knowledgeable about the I recently brought my 2003 Lexus ES300 to this dealership for repair. Raymon Tanyos provided outstanding service, and was very knowledgeable about the vehicle. He answered all of my questions, kept me apprised of the status of repair every step of the way, and it was a true pleasure to work with him. I would never go anywhere else but Pohanka, and I hope that Raymon is still there when it's time to buy my next Lexus. More

Great service by Mr Ballin I came in to Pohanka for a routine service. My car only has a little over 10,000 miles on it and we do not drive all that much. I was expecting this t I came in to Pohanka for a routine service. My car only has a little over 10,000 miles on it and we do not drive all that much. I was expecting this to be an expensive visit, but Mr.Ballin advised me that Lexus was taking care of it at no charge. I am very grateful for that and praise Mr.Ballin for his honesty and promptness. More

Recent scheduled maintenance experience & tire purchase I recently took my RX400h Lexus in for minor, time-scheduled maintenance service and state inspection. My service advisor, Mr. Asad Malik, was cordial I recently took my RX400h Lexus in for minor, time-scheduled maintenance service and state inspection. My service advisor, Mr. Asad Malik, was cordial and thorough in his handling of my car's needs. I bought this vehicle new at this dealership and have always used them for service; I have been served by Mr. Malik before and expected his usual, highly professional care. Although the car passed the inspection, he physically showed me that the tires were within 1/32" of failing and as such, were becoming a safety liability. He gave me a quote on a set of Lexus-approved Michelins, including a promotional discount good for another 3 weeks, so I agreed to consider coming back. The car was ready when promised, as usual. I compared prices at Costco - they were about 3% cheaper per tire, but did not include a 2-year road hazard warranty Lexus offered, and they could not do an alignment at the time of purchase. So I returned last week to Pohanka Lexus Chantilly, where Mr. Malik handled the new tire installation efficiently, and even gave me a sizable discount on some needed rim sealing surface polishing that was needed for successful inflation pressure maintenance! I will remain a loyal customer of Pohanka, Mr. Malik, and all the other excellent service department staff. More