Pohanka Lexus Chantilly

Great service provided by Anuj Gyawali. I came to Pohanka Lexus to service my Wife's car and Anuj provided the best service. He explained all the technical points and went over the overall b I came to Pohanka Lexus to service my Wife's car and Anuj provided the best service. He explained all the technical points and went over the overall bill with me. I highly recommend my service consultant Anuj. He is the rock star!!!! More

Raymond is Awesome! From the minute I walked in the door, to the moment I drove away in my car Raymond took care of every detail. The process was quick and easy, and he a From the minute I walked in the door, to the moment I drove away in my car Raymond took care of every detail. The process was quick and easy, and he also kept in contact to give me updates along the way. Fantastic service. Bravo, Raymond! More

Quick, courteous, friendly and easy I work with Asad and its really easy to get in touch with him. He is a man of his word and the dealer does honest work. Service done at Pohanka just m I work with Asad and its really easy to get in touch with him. He is a man of his word and the dealer does honest work. Service done at Pohanka just makes your car feel right and brake services last a long time. Asad has been very knowledgeable and helpful with different needs I have had with my car including some tech help. I always get a loaner so I can get to work and express checkout is a breeze. More

Tire problem fixed at no time Lagii Moore was friendly and had excellent customer service skills . She helped me to get my tire fixed I’ve taken to another Lexus dealership cou Lagii Moore was friendly and had excellent customer service skills . She helped me to get my tire fixed I’ve taken to another Lexus dealership couple times about the same issue and they did nothing. She actually listened my issue and handled it properly . I got my tire replaced under warranty and no time at all. I will happy to recommend her to my friends and family. More

Polite courteous and professional I always get a good service when I come there. Nicole was very friendly and professional as usual. Keep up the good work. Be blessed I always get a good service when I come there. Nicole was very friendly and professional as usual. Keep up the good work. Be blessed More

Excellent customer service. Spoiled me for any other dealer Reza is an excellent customer service representative of the best dealership I have ever been to. I am spoiled for any other car, any other dealership Reza is an excellent customer service representative of the best dealership I have ever been to. I am spoiled for any other car, any other dealership, anywhere ever again! They all make taking my car in for service a pleasure! More

Great Service Consultant Reza always provides excellent customer service to me. He doesn't push me to purchase anything that is outside of the scope of routine maintenance. Reza always provides excellent customer service to me. He doesn't push me to purchase anything that is outside of the scope of routine maintenance. More

Continued Outstanding Service Great customer service as always. Asad Malik was professional and efficient and the service was timely and the estimate was accurate. I've been goin Great customer service as always. Asad Malik was professional and efficient and the service was timely and the estimate was accurate. I've been going to Pohanka Lexus in Chantilly for almost 17 years and the service and facility have always been excellent. It is especially busy on Saturdays, so avoid that day if possible. More

Super New Concourse Level Customer Lounge Pohanka has opened a new Concourse Level Customer Lounge. It is bright and very spacious grouped into many smaller areas. There is a row of massage Pohanka has opened a new Concourse Level Customer Lounge. It is bright and very spacious grouped into many smaller areas. There is a row of massage chairs that give you a great 20 minute going over - try it! Nicole Perry got our car in for an emergency state inspection and we had hardly finished with the chairs before she was texting to say it was ready! Just a great end to a long day - we arrived around 8:30pm... More

Quick, easy, professional Every time I come in I have had wonderful experiences with Pohanka Lexus Chantilly Service. Today was no different and Raymon made the visit....as alw Every time I come in I have had wonderful experiences with Pohanka Lexus Chantilly Service. Today was no different and Raymon made the visit....as always, a pleasant experience. Thanks for making life a little easier and thanks for taking care of our Lexus. A lot can be said for having such a great after purchase service program and it definitely solidifies my decision to purchase a future Lexus! More