Pohanka Lexus Chantilly

Great experience Lagii Moore is attentive, professional, knowledgeable, personal and efficient. She takes care of your car just like her own. I will definitely make n Lagii Moore is attentive, professional, knowledgeable, personal and efficient. She takes care of your car just like her own. I will definitely make next service appointment with her. More

Above and beyond service experience Our vehicle was due for a 90K service along with a timing belt/water pump replacement. We were extremely worried about the price for the entire job a Our vehicle was due for a 90K service along with a timing belt/water pump replacement. We were extremely worried about the price for the entire job and the length of time necessary to complete everything. But in the end, we were pleasantly surprised about the affordable price, prompt service, and the friendly demeanor of our service representative, Mitch Buster. We plan to return to this location and have Mitch assist in servicing our other Lexus vehicles. Thank you! More

Professional Took my car to Pohanka for 5k routine service and Raymon Tanyos was my service consultant. The wait time was very reasonable. Raymon explained to me w Took my car to Pohanka for 5k routine service and Raymon Tanyos was my service consultant. The wait time was very reasonable. Raymon explained to me what was done during the service and also what to expect by next service. Great job Raymon. More

Service Excellent customer service done by Ala Odeh and the pohanka Lexus team. Always a Pleasure to come and service my car here. Very quick and easy. Excellent customer service done by Ala Odeh and the pohanka Lexus team. Always a Pleasure to come and service my car here. Very quick and easy. More

Great team of professionals From drop off for service (60,000 mile check) the Pohanka team exceeded my expectations. My service consultant Raymon Tanyos kept me updated regularl From drop off for service (60,000 mile check) the Pohanka team exceeded my expectations. My service consultant Raymon Tanyos kept me updated regularly and the work was completed on schedule. A great experience. More

Lexus service I brought my Lexus for service last week and was told I needed a new steering rack. It's expensive and my warranty is out. Anyway, Shane my service r I brought my Lexus for service last week and was told I needed a new steering rack. It's expensive and my warranty is out. Anyway, Shane my service rep, talked with someone from Lexus and they wound up covering most of it. Glad I did all of my regular services. Shane said it was a big factor. I'm happy Lexus backs their product and Shane was very helpful. More

Punctual and professional Took my car in for an oil change and touch up paint on my rear bumper. The wait wasnt long at all. I had informed my service advisor, Richard, that it Took my car in for an oil change and touch up paint on my rear bumper. The wait wasnt long at all. I had informed my service advisor, Richard, that it was imperative I'd be out by a specific time. He assured I would. The paint job was meticulously completed in a timely manner. Marvelous job!! I'm glad Richard was conscientious about my time. Shows he's an effective listener. More

SERIVCE i came in for an oil change and ala odeh took very good care of me, during my service they found a nail in one of my tires and where able to repair it i came in for an oil change and ala odeh took very good care of me, during my service they found a nail in one of my tires and where able to repair it. everything took less than 2 hours ,very easy and painless More

Excellence in Service I have been a customer at Pohanka Lexus for over 20 years. The service and Parts departments are the epitome of elite customer service. Doug Moutrie, I have been a customer at Pohanka Lexus for over 20 years. The service and Parts departments are the epitome of elite customer service. Doug Moutrie, the Service Director, Shane Tabit, the Service Manager, along with Kevin Phillips, the Parts Manager, consistently go out of their way to assure that my needs are met with timely and dependable responses. As a result I have remained a loyal Pohanka Lexus customer since I purchased my first car from them in 1992. I should mention that I am a bit of a perfectionist and may not be the easiest person to satisfy, but these three have never failed to meet my needs. More

Lexus Service I've purchased and serviced a few cars over the years at Pohanka Lexus. I like Pohanka because I always see familiar faces when I go there and they r I've purchased and serviced a few cars over the years at Pohanka Lexus. I like Pohanka because I always see familiar faces when I go there and they remember who I am. You don't get that much in any sales/service business with all of the turnover. It's nice to know that they value their employees(the good ones anyway). Shane helped me with this recent service and did a great job getting me in and out. No fuss no muss. Thanks, Dan More