Pohanka Lexus Chantilly

Great Service I called the service department last week to ask about service for my lexus and Ala Odeh answered the phone he explained to me what to due on my car. I called the service department last week to ask about service for my lexus and Ala Odeh answered the phone he explained to me what to due on my car. I told him I will come in sometime this week and he said to ask for him when I come in.I did and he had a loaner car set up for me and the price he quoted on the phone was the same price he charged me. Very professional and accurate and he got my car done in the same day. More

Go to Richard in the service center!!! I love my car and now I know who will give it the care it needs. Richard is by far one of the best service reps I've ever dealt with. Not only is he k I love my car and now I know who will give it the care it needs. Richard is by far one of the best service reps I've ever dealt with. Not only is he knowledgeable and friendly, he is helpful with all of my concerns and questions. I anticipated on being there for more than an hour on a busy Friday afternoon, but to my surprise, Richard was able to get me in and out within the hour. I will definitely come back!!! More

Impressive What a delight, it was to have Asad Malik as a service person when I took my RX 350 for 30,000 miles service. He was was very knowledgeable, talked What a delight, it was to have Asad Malik as a service person when I took my RX 350 for 30,000 miles service. He was was very knowledgeable, talked to me about importance of this service and explained me each step will be taken to perform the service. Walked me to the loaner and called me when service was completed . He explained me all the details of the maintenance performed when I went there to pick up the car which was waiting there for me. My experience with Asad was pleasant and found him courteous and helpful. Way to go Pohanka. More

Richard Dong ASM I arrived at your service center and Richard was fast and able to get me in and out quick with out an appointment thanks Richard. I arrived at your service center and Richard was fast and able to get me in and out quick with out an appointment thanks Richard. More

Asad Is Fantastic Recently brought my 2006 IS 250 in for chronic misfire issues and recall work. Asad was very helpful and friendly, and provided top-notch personalize Recently brought my 2006 IS 250 in for chronic misfire issues and recall work. Asad was very helpful and friendly, and provided top-notch personalized customer service. With a high-mileage older vehicle a service department could rack up quite a list of needed repairs, replacements and upgrades - and I was concerned about that. But Asad put me at ease, kept me informed at every step. I never felt pressured, and he worked with me to help me make the best choices for me. I will most definitely request to work with him in the future. Hang on to that guy Pohanka! More

Very Knowledgeable!! Richard was very helpful on the phone when I had lots of questions about my car. So, of course when I came to get my car checked I asked for him and h Richard was very helpful on the phone when I had lots of questions about my car. So, of course when I came to get my car checked I asked for him and he was very helpful with explaining again what was going to happen. He asked me if I had concerns with anything else with my car while it was getting checked and he would check with me before they started on anything. I didn't want any surprises. Thank you for being patient with me!!! More

Courteous FRIENDLY_ my prior service rep had left and I am extremly pleased that I came in contact with Asad Malik. I brought both of my Lexus's in for service FRIENDLY_ my prior service rep had left and I am extremly pleased that I came in contact with Asad Malik. I brought both of my Lexus's in for service this past week and any guestions I had were answered to my satisfaction in a through manner. Asad is very competent and is a credit to his profession. Pohanka is fortunate to have him as an employee. More

Great Service Brought my car in for a recall and worked with Cliff Pak. He was great to work with. He set me up with a loaner car and gave me a call when my car was Brought my car in for a recall and worked with Cliff Pak. He was great to work with. He set me up with a loaner car and gave me a call when my car was ready to be picked up. Will definitely bring my car back here whenever I need work done. More

Customer Service Excellence Asad Malik has been an excellent Service Consultant for the past several years for service performed on both my Lexus cars. He is very knowledgeable a Asad Malik has been an excellent Service Consultant for the past several years for service performed on both my Lexus cars. He is very knowledgeable about car servicing and explains the work be done in clear terms. I've enjoyed working with him on every occasion and have always been impressed with his friendliness and professionalism. He deserves special recognition and I hope to continue working with him in the future. More

Customer service I want to praise Gianluca Ballin for his efforts in getting my car repaired and getting all the warranty work done. I was not even aware my extended w I want to praise Gianluca Ballin for his efforts in getting my car repaired and getting all the warranty work done. I was not even aware my extended warranty was still active. Thank you fir your honesty More