Pohanka Lexus Chantilly

Customer Service Excellence Asad Malik has been an excellent Service Consultant for the past several years for service performed on both my Lexus cars. He is very knowledgeable a Asad Malik has been an excellent Service Consultant for the past several years for service performed on both my Lexus cars. He is very knowledgeable about car servicing and explains the work be done in clear terms. I've enjoyed working with him on every occasion and have always been impressed with his friendliness and professionalism. He deserves special recognition and I hope to continue working with him in the future. More

Customer service I want to praise Gianluca Ballin for his efforts in getting my car repaired and getting all the warranty work done. I was not even aware my extended w I want to praise Gianluca Ballin for his efforts in getting my car repaired and getting all the warranty work done. I was not even aware my extended warranty was still active. Thank you fir your honesty More

Service Experience Great environment, great people, lots of positive vibes when you walk into the service department. Ala Odeh was very pleasant to work with and he is Great environment, great people, lots of positive vibes when you walk into the service department. Ala Odeh was very pleasant to work with and he is now my go to guy when I need any service on my Lexus. More

Wonderful Service Ala Odeh was very helpful when I brought in my car for service. He greeted me outside and addressed my service needs in a very professional manner. Ala Odeh was very helpful when I brought in my car for service. He greeted me outside and addressed my service needs in a very professional manner. I was very satisfied with the assistance I needed with my Lexus. I was in and out in 2 hours!!! More

Great Service I came in to Pohanka Lexus because I kept having issues with my tires loosing air. Ala Odeh was my service consultant and he was very helpful in assi I came in to Pohanka Lexus because I kept having issues with my tires loosing air. Ala Odeh was my service consultant and he was very helpful in assisting me with my problem and he explained all the possible sanarios of what could be the problem. After he looked at all my tires they found a very small nail in one of them but he informed me that they could repair the tire rather then replacing, I was happy and relieved that he found what the problem was and Ala got it fixed in less than an hour. That's the reason why I come to Pohanka Lexus for service, great service, very professional and efficient. More

Excellent Customer Service Ala Odeh has always been helpful to me whenever I bring my car in for service. He always gets me in and out in a timely manner Ala Odeh has always been helpful to me whenever I bring my car in for service. He always gets me in and out in a timely manner More

Satisfied customer Jojn Ballin was of great help to me in determining what the right service for my GA was and also took care of all my recalls Jojn Ballin was of great help to me in determining what the right service for my GA was and also took care of all my recalls More

VERY HAPPY CUSTOMER I want to thank Mark Riggs at Pohanka Lexus Service for my great experience. I have dealt with Mark on two separate occasions and he was very professi I want to thank Mark Riggs at Pohanka Lexus Service for my great experience. I have dealt with Mark on two separate occasions and he was very professional and courteous and made sure that I was well taken care of. The only thing that I had to do was wait for his phone call and he took care of everything else! In the future, I will wait in line to make sure that Mark is the one taking care of my service. Thanks again Mark!!! I am one happy customer! Clara N. More

Great service It is very easy to have my car serviced at Pohanka. I do not have to worry about anything since I know everything will be taken care of professionally It is very easy to have my car serviced at Pohanka. I do not have to worry about anything since I know everything will be taken care of professionally and honestly. Asad is a wonderful service rep. He is always very friendly, patient and thorough. More

Thank you John I want to thank John Ballin at Pohanka Lexus Service for his help and dedication. I have been waiting months for the parts to come in to fix my fuel s I want to thank John Ballin at Pohanka Lexus Service for his help and dedication. I have been waiting months for the parts to come in to fix my fuel sensor leak recall. He was nice enough to follow through and call me, set up the appointment and free loaner and take care of it. He even filled my gas gank for free!!! What a wonderful sevice experience. More