Pohanka Lexus Chantilly

140K Service Asad Malik and team provided excellent service and detailed upcoming required maintenance. Asad is my goto service representative to receive honest a Asad Malik and team provided excellent service and detailed upcoming required maintenance. Asad is my goto service representative to receive honest and bottom line required service for my 2001 RX300 More

Car Service I came to Pohanka for car service recall issue as well as a question about the transmission fluid level. Richard was the agent I used at random but I I came to Pohanka for car service recall issue as well as a question about the transmission fluid level. Richard was the agent I used at random but I know for sure I will request him in the future. He was very knowledgeable, straight forward and honest. I have not had a service agent previously with such integrity. Thank you Richard. More

Best Customer Experience Ever! Mitch assisted me with my vehicle that needed service and repair. Throughout the process he provided me with all the details and his promptness in fol Mitch assisted me with my vehicle that needed service and repair. Throughout the process he provided me with all the details and his promptness in follow up has exceeded my expectations. I believe He is the best service advisor at a dealer and one of the best providers of customer service. His commitment to providing best in class customer service is above and beyond what is expected. For my future service concerns, I would only return to Lexus Pohanka (based on this experience) even if I were to move out of the fairfax county area and will recommend this to anyone else. More

Cliff Pak is an outstanding Service Advisor I have been coming to Pohanka Lexus Service for over 22 years. During that time I have had two service advisors, Kevin Murray and Cliff Pak. Kevin M I have been coming to Pohanka Lexus Service for over 22 years. During that time I have had two service advisors, Kevin Murray and Cliff Pak. Kevin Murray is now a Service Manager and Cliff Pak has handled the service for my four Lexus automobiles flawlessly and professionally since Kevin was promoted. I depend on Cliff to make decisions about when to make complex repairs and his advice is always correct. My 2003 LS 430 has almost 160,000 miles of trouble free service. Cliff takes the extra time to listen when I describe problems with my cars and makes sure that all the problems I told him about are resolved. I have never had a comeback with Cliff Pak and I highly recommend him as a super Service Advisor who exudes professionalism and always puts the customer first. More

Great service Ala Odah has helped me multiple times when I bring my car in for service and he has always delivered. Very professional and knowledgeable about Lexu Ala Odah has helped me multiple times when I bring my car in for service and he has always delivered. Very professional and knowledgeable about Lexus, always nice to see him when I visit More

service experiance came in for a service and Ala Odeh was my consultant. he was very nice. He also let me know i needed an inspection that i was unaware of. so i also to came in for a service and Ala Odeh was my consultant. he was very nice. He also let me know i needed an inspection that i was unaware of. so i also took care of that as well. Amazing Work.. More

Tireless My car needed very expensive engine work. John worked tirelessly with me and his organization tonprobide with a great price,superb service for a great My car needed very expensive engine work. John worked tirelessly with me and his organization tonprobide with a great price,superb service for a great experience. I am indebted to jim and pohanka. Thank you More

love my experience I was greeted by John Ballin who was professional and friendly. I had an issue with my headlight on my IS250 which turned out to be covered under warr I was greeted by John Ballin who was professional and friendly. I had an issue with my headlight on my IS250 which turned out to be covered under warranty, I will comeback and deal with John everytime. More

GX Owner Mark Riggs who is the Service Consultant that help me out was very friendly!! He told me that I need a 15,000 mi Service and explained to me everythi Mark Riggs who is the Service Consultant that help me out was very friendly!! He told me that I need a 15,000 mi Service and explained to me everything that was involved in the service. He answered all of my questions before I was able to ask one!!! Mark is a very big asset to Pohanka Lexus. Thanks for all your help Mark More

Outstanding service visit I have been taking my 2007 RX 350 for service since it was purchased in Oct 2006. Today's experience was one of the best ever. Raymon Tanyos professio I have been taking my 2007 RX 350 for service since it was purchased in Oct 2006. Today's experience was one of the best ever. Raymon Tanyos professional demeanor and friendliness far exceeded my expectations. Of special significance was his willingness to interface with the mechanics on the floor to address all my concerns and to provide satisfactory answers. I am looking forward to my next visit which will include the 60,000 mile service inspection. More