Pohanka Lexus Chantilly

Service experience with Pohanka Lexus I always had good experience with Pohanka Lexus. I used work with James Manikath, he is prompt and helpful person. I am happy about his customer servi I always had good experience with Pohanka Lexus. I used work with James Manikath, he is prompt and helpful person. I am happy about his customer service and I always recommend pohanka Lexus to my friends. More

LS 430 Won't Start I came to Pohanka Lexus prepared to buy a new battery after my LS 430 had trouble starting. Freddy Earl advised me not to jump to conclusions and rec I came to Pohanka Lexus prepared to buy a new battery after my LS 430 had trouble starting. Freddy Earl advised me not to jump to conclusions and recommended an electrical check on my vehicle, which revealed the battery and alternator were fine. The car started fine at the dealership and they would need to keep it two or three days to replicate the problem. As usual, Pohanka Lexus Service takes a meticulous and analytical approach to automobile service that I find refreshing. The end result was no service or battery needed. What I find refreshing about Pohanka Lexus Service is they don't do service when it is not needed and they are truly honest brokers of service. Not every dealership can say that. Freddy Earl was cool and patient and kept me from diagnosing my own problems, which I appreciate. I highly recommend Freddy Earl and Pohanks Lexus Service to those seeking excellence. More

140K Service Asad Malik and team provided excellent service and detailed upcoming required maintenance. Asad is my goto service representative to receive honest a Asad Malik and team provided excellent service and detailed upcoming required maintenance. Asad is my goto service representative to receive honest and bottom line required service for my 2001 RX300 More

Car Service I came to Pohanka for car service recall issue as well as a question about the transmission fluid level. Richard was the agent I used at random but I I came to Pohanka for car service recall issue as well as a question about the transmission fluid level. Richard was the agent I used at random but I know for sure I will request him in the future. He was very knowledgeable, straight forward and honest. I have not had a service agent previously with such integrity. Thank you Richard. More

Best Customer Experience Ever! Mitch assisted me with my vehicle that needed service and repair. Throughout the process he provided me with all the details and his promptness in fol Mitch assisted me with my vehicle that needed service and repair. Throughout the process he provided me with all the details and his promptness in follow up has exceeded my expectations. I believe He is the best service advisor at a dealer and one of the best providers of customer service. His commitment to providing best in class customer service is above and beyond what is expected. For my future service concerns, I would only return to Lexus Pohanka (based on this experience) even if I were to move out of the fairfax county area and will recommend this to anyone else. More

Cliff Pak is an outstanding Service Advisor I have been coming to Pohanka Lexus Service for over 22 years. During that time I have had two service advisors, Kevin Murray and Cliff Pak. Kevin M I have been coming to Pohanka Lexus Service for over 22 years. During that time I have had two service advisors, Kevin Murray and Cliff Pak. Kevin Murray is now a Service Manager and Cliff Pak has handled the service for my four Lexus automobiles flawlessly and professionally since Kevin was promoted. I depend on Cliff to make decisions about when to make complex repairs and his advice is always correct. My 2003 LS 430 has almost 160,000 miles of trouble free service. Cliff takes the extra time to listen when I describe problems with my cars and makes sure that all the problems I told him about are resolved. I have never had a comeback with Cliff Pak and I highly recommend him as a super Service Advisor who exudes professionalism and always puts the customer first. More

Great service Ala Odah has helped me multiple times when I bring my car in for service and he has always delivered. Very professional and knowledgeable about Lexu Ala Odah has helped me multiple times when I bring my car in for service and he has always delivered. Very professional and knowledgeable about Lexus, always nice to see him when I visit More

service experiance came in for a service and Ala Odeh was my consultant. he was very nice. He also let me know i needed an inspection that i was unaware of. so i also to came in for a service and Ala Odeh was my consultant. he was very nice. He also let me know i needed an inspection that i was unaware of. so i also took care of that as well. Amazing Work.. More

Tireless My car needed very expensive engine work. John worked tirelessly with me and his organization tonprobide with a great price,superb service for a great My car needed very expensive engine work. John worked tirelessly with me and his organization tonprobide with a great price,superb service for a great experience. I am indebted to jim and pohanka. Thank you More

love my experience I was greeted by John Ballin who was professional and friendly. I had an issue with my headlight on my IS250 which turned out to be covered under warr I was greeted by John Ballin who was professional and friendly. I had an issue with my headlight on my IS250 which turned out to be covered under warranty, I will comeback and deal with John everytime. More