Pohanka Lexus Chantilly

Outstanding! Freddy is the best!! A true professional that does not mind going that "Extra Mile" to ensure the costumer is completely satisfied. His thorough know Freddy is the best!! A true professional that does not mind going that "Extra Mile" to ensure the costumer is completely satisfied. His thorough knowledge and dedication to his job reflects a great deal of credit to himself, Pohanka Dealership, and the Lexus Corporation. Keep up the good work!! More

LEXUS = EXCELLENCE Pohanka Lexus in Chantilly, VA is a quality dealership that truly works to make its customers feel valued. When my vehicle is serviced there, I can fe Pohanka Lexus in Chantilly, VA is a quality dealership that truly works to make its customers feel valued. When my vehicle is serviced there, I can feel confident in my ride home that my RX 350 has been fixed / serviced properly. I will continue to maintain my Lexus there in the future. Customer service there is paramount. One individual in particular who is a Service Consultant at Pohanka Lexus (Chantilly, VA) is MITCH BUSTER. He is a TREMENDOUS ASSET to the shop. The customer service I have received from him has been consistently top-notch. This guy has never ever led me astray. He is ALWAYS reachable and I have found him to be the most straight-forward, honest service person I have ever dealt with in my 19 years of multiple car ownerships. Whenever I have had a question or issue with my car, his predictions as to what may be the culprit is spot-on. Hands down, Mitch knows his stuff when it comes to knowing his cars AND his customers. For that, he has since become the only service consultant that I deal with (over the last couple of years straight). If you are taking your Lexus into the shop, Mitch is your guy. Mitch Buster can “bust” out the moves! More

Best of the Best The best of the best in customer service! Convenient and friendly! Cliff Paik has provided me and my family the best customer service for years! The best of the best in customer service! Convenient and friendly! Cliff Paik has provided me and my family the best customer service for years! More

Excellent Service Team I recently brought my IS 250 to Lexus of Chantilly for a 90K service. This is my 2nd service at this dealership. I have been very happy with their se I recently brought my IS 250 to Lexus of Chantilly for a 90K service. This is my 2nd service at this dealership. I have been very happy with their service. The entire service staff was very responsive to my needs. My compliment to Richard who went out of his way to make sure everything was taken care of with my car. Thank you Richard. I will definitely come back to Lexus of Chantilly for my next service and my next car. More

Fantastic! Once again I'm a satisfied customer! Never leaving Pohanka Lexus an unhappy customer. I had great service from Mr. Ballin. I really appreciated him te Once again I'm a satisfied customer! Never leaving Pohanka Lexus an unhappy customer. I had great service from Mr. Ballin. I really appreciated him telling me a little bit more about the Lexus vehicle I had recently purchased. More

Very happy customer I have been a customer with a competing Lexus dealer until I came to Pohanka Lexus due to a flat tire. I was greeted by John who provided me with a sm I have been a customer with a competing Lexus dealer until I came to Pohanka Lexus due to a flat tire. I was greeted by John who provided me with a smile and a loaner car. I made it on time to my meeting and picked up my car on the way home. I will drive the extra miles to make this my nee dealer and John my advisor. Great experience More

great service , great atmospere, and great people. ala odeh was very certeous and professional when he assisted me with my car service need ,will definatly come aga , great atmospere, and great people. ala odeh was very certeous and professional when he assisted me with my car service need ,will definatly come again More

Great Service We dropped off my mom's car at Lexus dealership in Chantilly VA and received great, professional customer service from Ms Moore . She was thorough, he We dropped off my mom's car at Lexus dealership in Chantilly VA and received great, professional customer service from Ms Moore . She was thorough, helpful, responsive and made sure we had a loaner ready to go. She was quick, efficient, and kept me informed about the progress throughout the two days. It was one of the better experiences we've had . I would recommend her to my family and friends. More

service came in for my first service and ala odeh was my service advisor, he greeted me outside and took car of my car in less that an hour. very good and fas came in for my first service and ala odeh was my service advisor, he greeted me outside and took car of my car in less that an hour. very good and fast service More

Pohanka Lexus is great I had the fortune of coming in for service when Mr Ballin was on duty. He is an asset to Pohanka Lexus and their service department. His attention to I had the fortune of coming in for service when Mr Ballin was on duty. He is an asset to Pohanka Lexus and their service department. His attention to my needs and efficiency were exemplary. I will return to him for all my automotive needs More