Pohanka Lexus Chantilly

Excellent service We all know that it's difficult to find a car service center that provides trustworthy, personal service with prompt and accurate diagnosistics. Poha We all know that it's difficult to find a car service center that provides trustworthy, personal service with prompt and accurate diagnosistics. Pohanka Lexus Chantilly will far exceed your expectations. Mike Feldmann in Service is outstanding, honnest and very knowledeable. I highly recommend Mike and his team of technicians to all Lexus drivers who want to keep their car running for the long haul. He is the only one I take my vehicle to. More

Excellent service My experience with Pohanka Lexus of Chantilly service department was very satisfying. I was greeted by Mr. Ballin, who went above and beyond helping My experience with Pohanka Lexus of Chantilly service department was very satisfying. I was greeted by Mr. Ballin, who went above and beyond helping me with a heat issue on my 2005 430. He quickly arranged the work and provided a loaner. The work was done within the time and price range he quoted. Excellent service! More

Excellent Service Excellent service from Mike Feldmann and the rest of the service center. I own two Lexus vehicles and only bring my vehicles to Mike for service. He Excellent service from Mike Feldmann and the rest of the service center. I own two Lexus vehicles and only bring my vehicles to Mike for service. He fully understands customer service and delivers 5 star treatment every time. I moved to VA about 9 months ago and called Pohanka Lexus three months prior to my arrival with a service question. Mike answered my call and answered all my questions. Upon arriving to VA, I took my car to the service center, and to my surprise, Mike not only remembered me but remembered specifically what I needed serviced for my vehicle. I have owned Lexus vehicles for many years and customer service like this is one of the main reasons I will continue to remain with the Lexus brand! More

Exceptional Experience My service advisor, Lagii moore was excellent and returned my car exactly as promised!! She exemplify excellent customer service, and professionalism. My service advisor, Lagii moore was excellent and returned my car exactly as promised!! She exemplify excellent customer service, and professionalism.I will not service my car anyplace else! Well done, Marty K. More

Subash Chandra; Check Engine, VSC and Track Light Problem This morning I visited Pohanka Lexus for the Engine/Track light on problem. Mr. Asad Malik did all my paperwork as he is generally my Service Adviso This morning I visited Pohanka Lexus for the Engine/Track light on problem. Mr. Asad Malik did all my paperwork as he is generally my Service Advisor. I feel comfortable with him as he is knowledgeable, respectful and explains in detail about the work being performed. I am happy with his service and wish him all success in his career. More

Holiday service It is great to a have a dealership open at these great and convenient hours, especially during the Holiday season. Kudos to John Ballin and Pohanka fo It is great to a have a dealership open at these great and convenient hours, especially during the Holiday season. Kudos to John Ballin and Pohanka for providing great service and a loner car during this hectic time. Merry Cheistmas!! More

90k service Asad Malik is my service advisor and he is the best. He is knowledgeable and efficient and always delivers. 5 stars. Also top marks for integrity from Asad Malik is my service advisor and he is the best. He is knowledgeable and efficient and always delivers. 5 stars. Also top marks for integrity from the shop to the front desk. Always a fair and honest assessment of what needs to be done and a fair price for the work. More

Very Good Service Provided I have a Lexus 2001 LX470 I went to Pohanka Lexus for repair and I saw Asad Malik and he did all my paperwork. He's a really helpful guy and he helped I have a Lexus 2001 LX470 I went to Pohanka Lexus for repair and I saw Asad Malik and he did all my paperwork. He's a really helpful guy and he helped me and serviced me really good and would like to recommend him for my friends if they need any service. I'm very happy with his service and they way he dealed with me. More

Getting the Most from my Extended Warranty My extended warranty was almost up and some things came up that were arguably wear items. Without my asking they advocated for everything to be cover My extended warranty was almost up and some things came up that were arguably wear items. Without my asking they advocated for everything to be covered - including the cost of the loaner. I am getting several thousand dollars worth of repairs and service for no out-of-pocket costs! Thank you! More

Satisfied customer When I brought my car in for service I was greeted outside Mr Ballin. He quickly arranged a loaner for me and took care of my car. The whole experienc When I brought my car in for service I was greeted outside Mr Ballin. He quickly arranged a loaner for me and took care of my car. The whole experience was pleasant and quick. Pohanka makes it very convenent. More