Pohanka Lexus Chantilly

My favorite service writer We have been coming to Pohanka for a very long time The advisor we used to deal with quit over a year ago and since then our new advisor is mister J We have been coming to Pohanka for a very long time The advisor we used to deal with quit over a year ago and since then our new advisor is mister John. We started to get service from John by coincedence because the other service man was also John. I only see John now. He is so nice and honest. We don't even question anything he says and always get a loaner and perfect service even with the holidays. We love Pohanka and John is the best More

Superior The other best reason to buy Lexus, besides the best value in a luxury car is the best service in the industry. Working with people like Shane Tabit m The other best reason to buy Lexus, besides the best value in a luxury car is the best service in the industry. Working with people like Shane Tabit makes servicing your vehicle a joy not a chore. You've got a good one here Pohanka. Thanks Shane ! More

Great service I brought my car in for service and Ala Odeh the person who helped me... He did a good job explaining what was needed... And told me it will only take I brought my car in for service and Ala Odeh the person who helped me... He did a good job explaining what was needed... And told me it will only take an hour and a half to do. I waited in the sports launch which I really enjoyed! More

My car was in and out for service. Great customer service by Lexus service from Shane Tabit was great. I was able to get a loaner, no problem. My car was out of the shop in one day and back on the road. Lexus service from Shane Tabit was great. I was able to get a loaner, no problem. My car was out of the shop in one day and back on the road. More

Really good experience Service visits at Pohanka Lexus are always a pleasure. The staff is helpful and courteous. John was my advisor this time and I am really satisfied wit Service visits at Pohanka Lexus are always a pleasure. The staff is helpful and courteous. John was my advisor this time and I am really satisfied with the way he handled everything for me. From the first greeting to the express pickup, it is always easy. The prices are a bit on the high side but the whole experience is top notch. More

Great service I came in with my Lexus last week for a service and mike f helped me. He was a very friendly helpful person and I will come back to him in the future I came in with my Lexus last week for a service and mike f helped me. He was a very friendly helpful person and I will come back to him in the future More

Homest service My car has over 120,000 miles and I needed an honest evaluation of its condition. Mr Ballin was very honest and professional and guided me through all My car has over 120,000 miles and I needed an honest evaluation of its condition. Mr Ballin was very honest and professional and guided me through all my options. I am very happy with the service received and I thank John in particular for his efforts. More

Outstanding service! Had to get my water pump replaced and was in a pinch. Shane was a great help and could not have been more customer service orientated. He got me a gre Had to get my water pump replaced and was in a pinch. Shane was a great help and could not have been more customer service orientated. He got me a great loaner and my service was complete the same day! Thanks to Shane Tabit and the great people at Pohanka Lexus. More

Pleased with buying experience Being somewhat of a cranky old man, I dreaded the experience of buying a replacement Lexis for my wife. Although I probably gave the sales people a ha Being somewhat of a cranky old man, I dreaded the experience of buying a replacement Lexis for my wife. Although I probably gave the sales people a hard time on occasion, they were quite patient. I was able to work well with them as well as carry on a competing bid process by phone with another dealer. After a week of research, visits to try out the car and visits to consider an Acura (ride too sporty and too much feel of the road for our needs) and numerous conversations with sales ,we came to a deal we felt was fair. And after all is that not the best you can hope for in negotiation? Mike and Albert were most understanding and, in the end, convincing. I recommend them to you. More

awesome service This was my first time at pohanka since I just moved to Virginia and it was a great experience. I never heard of a lexus dealership that opens almost This was my first time at pohanka since I just moved to Virginia and it was a great experience. I never heard of a lexus dealership that opens almost 24 hours a day and 7 days a week. Ala odeh was my service consultant and he was great. He was able to look up my service history from my previous dealer and informed me on what my next service was. Great operation you guys have there. More