Pohanka Lexus Chantilly

Classy Place and classy people Our service advisor is the best advisor of any dealer we have ever been to. From the way he dresses to his personality he represents this dealership l Our service advisor is the best advisor of any dealer we have ever been to. From the way he dresses to his personality he represents this dealership like no other place we have been. He actually makes us look forward to getting service done. Im pretty sure I have the name correct he is the gentleman that usually wears a hat. More

Dealer just ok Sales experience and terms of the deal were good. Aside from that everything else was below average. I hope their service dept customer service is a Sales experience and terms of the deal were good. Aside from that everything else was below average. I hope their service dept customer service is above average or I will just find another Lexus dealer. More

Great Experience My recent visit to the Service Center was a great experience. My Service Consultant James Manikath is the best!! Very knowledgeable, respecful, just t My recent visit to the Service Center was a great experience. My Service Consultant James Manikath is the best!! Very knowledgeable, respecful, just the all time greatest. He was professional and thorough regarding reason for my visit and any concerns I had. I feel very confident to drop my car at the center for services and would not trade James for any other service consultant. Thomas Tran More

Asad Malik During this visit I have interacted with Asad Malik. He was very responsive and behaved in a very professional manner. He kept me informed of progress During this visit I have interacted with Asad Malik. He was very responsive and behaved in a very professional manner. He kept me informed of progress of work on my car and when I came to pick it up all was ready on the express checkout section, and I was able to return the loaner car and pick up my car all in a minute or so. It is a very good experience which I would recommend to my friends More

Lack of Quality Control The requested service repair (mirror replacement) was not tested for functionality but simply replaced! The automatic power controls did not function The requested service repair (mirror replacement) was not tested for functionality but simply replaced! The automatic power controls did not function properly when the car was returned. A quality control should have been preformed before returning the car to me! I had to wait an additional hour for the corrective service. The vehicle was also not clean when returned. More

My excellent experience at Lexus!!! I brought my car in a few weeks ago to get it serviced. Right away I was greeted and assisted by Lorenzo Gonzalez. This fellow was very well educated I brought my car in a few weeks ago to get it serviced. Right away I was greeted and assisted by Lorenzo Gonzalez. This fellow was very well educated and friendly while assisting me in the right direction. He also had an outstanding way about his customer service, that made me feel very confident my vehicle was getting the best of the best. My vehicle was in an out of the shop with no problems and as quick as it could be. I couldn't ask for a better place to service my vehicle. I will continue to always return to Lexus, thank you! More

Great service I have two Lexus vehicles and I always bring them to Shane at Pohanka Lexus for service. I'ts always fast and easy. Thanks Pohanka. Thanks Shane I have two Lexus vehicles and I always bring them to Shane at Pohanka Lexus for service. I'ts always fast and easy. Thanks Pohanka. Thanks Shane More

Excellent Service Just change the car oil. And as always, Pohanka Lexus in Chantilly deliver great service at good time. Thank you Daniel and the whole team. Just change the car oil. And as always, Pohanka Lexus in Chantilly deliver great service at good time. Thank you Daniel and the whole team. More

Great Service Well taken care of while bringing my car in for service. Car was promptly fixed with no issues and friendly service agent got me in and out very quick Well taken care of while bringing my car in for service. Car was promptly fixed with no issues and friendly service agent got me in and out very quickly. More

Awesome experience My family and I rely on our Lexus for everything from simple errands to family vacations. We recently moved and just brought our Lexus into the Chanti My family and I rely on our Lexus for everything from simple errands to family vacations. We recently moved and just brought our Lexus into the Chantilly location and had an awesome experience. Lorenzo greeted me and took care of all of my needs. He was very professional and friendly, I really appreciate having such a great first- time experience. It's also great to know there is a Lexus that functions so nicely close to where we moved. Thank you again to Lorenzo and the team at the Chantilly location. We will be returning for our future Lexus needs! More