Pohanka Lexus Chantilly

Car Buying Experience at Pohanka Lexus of Chantilly I initially visited the Pohanka Lexus Dealership in Chantilly in January 2014. I had never previously owned a Lexus before, and during this early pha I initially visited the Pohanka Lexus Dealership in Chantilly in January 2014. I had never previously owned a Lexus before, and during this early phase of my car search, I wanted to seek the guidance of a Lexus expert to help facilitate my decision. I had the pleasure of meeting Qui Nguyen, one of the dealership’s leading sales consultants. Qui carefully walked me through the various models Lexus offers in order to best understand my preferences. There is a car that is perfectly tailored to each individual’s needs and personality. Qui shares this belief and educated me tirelessly as I continued my car search over the following months, making several return visits to this Lexus dealership. I want to make it clear that I continued coming back to Lexus because of Qui; his impressive command of the Lexus brand, and compassion for keeping the consumer’s best interest at heart are an altogether rare commodity in the automobile sales industry. Several months later, Qui matched me with a Certified Pre-Owned Lexus IS 250C, a gem of a car with impressively low miles and a rare color combination that was traded just a day before Qui contacted me. Upon arriving for my fourth or fifth trip to this Lexus dealership, I was treated as a member of the Lexus family, as Qui took precise steps to ensure my buying experience would yield a lasting impression on me. It is no wonder the Pohanka Lexus Dealership in Chantilly is rated number 1 in the entire United States … it is due to sales consultants like Qui Nguyen who take time to educate, advise, and motivate buyers. Gone are the days of pressure tactics aimed solely at generating revenue and commission. His is a style of the new era of expert sales consultants. Qui, I appreciate all you have done to match me with the car I love to drive every day and make me a Lexus loyalist. More

We have been loyal customers of Pohanka Lexus located in Chantilly, Virginia since 1995. I would like to commend Cliff Stewart on his overall performance which is a perfect 5. We can always rely on Cliff t Chantilly, Virginia since 1995. I would like to commend Cliff Stewart on his overall performance which is a perfect 5. We can always rely on Cliff to "make things happen". Not only is he friendly, but he is 100% professional. Moreover, he was very diligent in notifying us on our leasing status and recommending the best deal so that we can continue to enjoy the services Lexus provides. Per his recommendation, we once again, received an awesome car upgrade that we are currently enjoying. To anyone who is seeking a reliable, friendly, approachable and professional sale representative, I HIGHLY recommend Cliff Stewart. I promise you will NOT be disappointed. He will guide you in the right direction and ensure that you leave there a HAPPY customer. More

Qui was our sales rep, and he made the whole experience worth it! I wasn't looking to get a vehicle that day, but he helped me make my decision and he took care of minor concerns for me! I'm hoping to come worth it! I wasn't looking to get a vehicle that day, but he helped me make my decision and he took care of minor concerns for me! I'm hoping to come back to the same dealer when my wife is ready to get her a Lexus! More

Excellent experience from start to finish. Mark Cedeno did a great job of managing my service visit. Pohanka has a very good repair center and great staff. did a great job of managing my service visit. Pohanka has a very good repair center and great staff. More

I came into Pohanka Lexus to view a specific model car, a car I saw online, and ended up purchasing a much better vehicle from Sunseel Kanagaratnam. After speaking with Sunseel for about five minutes discuss car I saw online, and ended up purchasing a much better vehicle from Sunseel Kanagaratnam. After speaking with Sunseel for about five minutes discussing my price range and style, he was able to find the car that was "right" for me- in ten minutes. WE both knew I was going to be driving away with that car. I've been to other lexus dealerships looking at the same vehicle, but the sales person was not able to "sell" me. I was consistently getting pressured to buy a more expensive car. Sunseel was attentive and provided me with great customer service, great prices, and was very friendly! He was genuine and straight to the point. The Finance Specialist, Alex, was also VERY helpful. They held my hand throughout the process to ensure I understood what my options were and that I was comfortable. I walked in a stranger new to buying cars, and walked out well informed feeling apart of the Lexus family. I am happy and will recommend my friends and family. More

It was a wonderful car-buying experience for me and my family in February 2014 at the Chantilly Pohanka Lexus. I didn’t have to wait for long to get the first response after sending an inquiry on a 2012 family in February 2014 at the Chantilly Pohanka Lexus. I didn’t have to wait for long to get the first response after sending an inquiry on a 2012 ML350. Even though the initial person that I contacted wasn’t the same person that went on the ‘test drive’, but the transition was smooth. Sam Osta was very professional and insightful. Even though I wasn’t buying a Lexus, he did try to bring Lexus into the conversation a few times, but never really pushed me to strictly just go with Lexus. The best part was when I brought my wife and my twins in to finish up the paper work, Sam tended to my Twins out of pure nice gesture. At that point, I already agreed to buy so he didn’t need to play nice at all. His care to the Twins was very genuine and the attention he paid to me as customer was unmatched. So if you are going to buy car from Pohanka Lexus, ask for Sam Osta by name. More

I have been getting my LX430 for several years.Daniel Gurera has been very helpful extremely professional.I am very pleased with pohanka chantilli.Place is clean ,the staff very pleasant and understandin Gurera has been very helpful extremely professional.I am very pleased with pohanka chantilli.Place is clean ,the staff very pleasant and understanding.I always enjoyed the coffee while waiting.I hope they continue giving this outstanding service. More

Rip-off !! Be Prepared to be overcharged for work that is clearly not needed. I understand they are a Servicenter of aLexus dealership and they make their money off repairing things however I feel that I sho clearly not needed. I understand they are a Servicenter of aLexus dealership and they make their money off repairing things however I feel that I should not be ripped off, they told me to have my brakes fixed and four light bulbs so I would pass inspection after I paid for this came back in next day and they came up with a new part that was apparently broken which they had replaced less then eight months ago. I knew I was being milked. However it is a Lexus dealership I own two Lexuses and feel like I should be treated with a little more dignity and respect More

Had my 5K service few days ago. Did not meet expectations. Car was not vacuumed or cleaned when picked up. Maintenance reminders were not reset, emission inspection was missing and no one bother expectations. Car was not vacuumed or cleaned when picked up. Maintenance reminders were not reset, emission inspection was missing and no one bothered to check, and express check out wasn't really express in the cold outside (wrong car was brought out). More

My partner and are in the market for a new luxury automobile. We looked at BMW, Mercedes, and Audi so far. Lexus is a brand I want to look at so I suggested that we go to Pohanka Lexus because it is automobile. We looked at BMW, Mercedes, and Audi so far. Lexus is a brand I want to look at so I suggested that we go to Pohanka Lexus because it is close to where we live and I had heard good things about this dealership. So we decided to visit the dealership today in the pouring rain to look at the GS350 AWD and some other models with the hopes of test driving one today to compare the feel of the car to the BMW and Mercedes we looked at. The second we opened the door we were practically jumped on by Hassan as to what we were looking for etc. No, good afternoon how are you or how can i help you.......OK it looks to be a busy day so lets let that pass. We were asking him questions about the ES and GS sitting in it and i swear this guy kept shoving us toward the lowest GS350 AWD he had kept mentioning the price in a tone that maybe we couldn't afford the car. OK you don't know us and we are not dressed in our Sunday best, but aren't we being a little judgmental?? My partner and I take a few more moments strolling and looking at both the ES and GS in the showroom and now we decide we would like to take a test drive. I cant find this guy, where in world did he go? Someone tried to help us find him but no luck. A few more minutes pass and he appears in the showroom again. OK, so we approach him and he just gave us the most condescending "yes" I had in a long time. This was a yes, what do you want type of yes. Not that yes, may how can I help you? OK, my temperature is rising but we decide to press on and ask to see a loaded GS350 instead of the F Sport on the showroom floor. The response, "fine we have to go outside and see what i have" OK lets go. He goes out the door, doesn't hold it or ensure we are behind him. Grabs himself an umbrella, doesn't offer one to us to use. We dont have one with us and it is obvious, so i just grab one that was open under the canopy........sorry if took someones for a few minutes. Again, shows us a lot of attitude, and points us toward the base GS350 and is pained that he has to tell us he may have other cars on the other lot, but threw us the dear god don't ask me type tone. OK at this point, I am finished and so is my other half.......as he is looking at the cars and mumbling something we just leave. So all I can say is this was the first and last time I will ever go to Pohanka Lexus and someone needs a serious lesson in customer service. Now I will travel to Lindsey Lexus to see what kind of reception we get there and gee we might even get to test drive a car without attitude. More